Johannesburg · ZA
Palazzo Hotel
8.6
Excellent2,193 reviews
Johannesburg · ZA
Check-in / Check-out
From 02:00 PM · Until 11:00 AM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Johannesburg, ZA
Walkability
Luxurious Accommodation with Elegant Rooms
Experience a stay like no other at Palazzo Montecasino Hotel, where the manicured Tuscan-style garden and spacious outdoor pool beckon you to relax in style. The air-conditioned rooms, each with a seating area and flat-screen TV, offer a perfect blend of comfort and sophistication.
Wellness and Entertainment Facilities
Indulge in ultimate relaxation at the on-site spa with Thai massages or enjoy a fun-filled time at the bowling alley and casino. Stay active at the fitness centre or simply unwind by the pool - the choice is yours at Palazzo Montecasino.
Culinary Delights and Convenient Location
Start your day with a delicious breakfast at the Medeo restaurant and explore a variety of Italian dishes with French and African influences. Conveniently located near Sandton Business Centre, this hotel offers easy access to both Lanseria and O.R Tambo Airports.
Ready to experience luxury and comfort? Book your stay at Palazzo Montecasino Hotel now.
Neighbourhood
A major rapid rail link connecting Sandton to OR Tambo International Airport and Pretoria.
A beautiful aviary housing a variety of exotic birds and other small animals, offering daily bird shows.
A prominent theatre showcasing local and international productions, including plays and musicals.
A vibrant open-air square often hosting markets, events, and live entertainment with a musical fountain.
A popular Italian restaurant known for its authentic pasta and pizza dishes in a comfortable and stylish setting.
A family-friendly buffet restaurant offering a wide selection of hot and cold starters, main courses, and desserts.
An award-winning Greek restaurant serving traditional Mediterranean cuisine in a lively atmosphere.
A contemporary Japanese restaurant offering sushi, grills, and a vibrant dining experience with dishes often flambéed at the table.
A sophisticated dinner and dance venue featuring live entertainment, cabaret shows, and a vibrant atmosphere.
A popular casino offering a wide range of gaming options and entertainment, open 24 hours.
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FAQs
Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.
Yes, the hotel offers swimming pool for guests.
Yes, parking is available. Contact the hotel directly for current rates.
Yes, complimentary Wi-Fi is available throughout the hotel.
The nearest station is Gautrain Sandton Station, 7.5 miles from the hotel.
No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.
Sustainability
Every booking through Dyme directly funds clean energy infrastructure.
No specific sustainability information is publicly available for this property. The Palazzo Hotel in Sandton is part of Tsogo Sun Hotels (now Southern Sun), which has a group-wide commitment to environmental responsibility.
Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.
Location
Policies
Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Excellent
2,193 reviews
Highlights
Could Improve
Several reviews note cleanliness problems (urine smell in showers, hallway odour, explicit 'not clean' comment), so cleanliness is noticeably below the hotel average.
Service is consistently praised: staff described as friendly, professional, warm and attentive across multiple reviews; staff handled issues helpfully in many cases.
Location is repeatedly praised (direct access to Montecasino, safe area, walking distance to restaurants, pretty gardens) and is a clear strength.
Mixed room feedback: some guests loved the rooms and welcome treats, but there are multiple reports of tired furniture, poor mattresses and pillows, and need for refurbishment.
Amenities have notable issues: unreliable WiFi, non‑smart TVs/limited channels and a hazardous hairdryer incident; these reduce the amenities score despite other positives.
Perceived value is mixed—many positive experiences but some guests felt the price did not match problems encountered (WiFi, TV, room issues).
Food and beverage (especially breakfast) are frequently praised as outstanding, fresh and high-quality, supporting a strong rating.
Overall experience trends very positive with many 'perfect' and 'highly recommend' reviews, though some serious cleanliness/maintenance incidents slightly temper the score.
Samuel
Extended Group · Sep 2026
via Nuitee
CHAD
Extended Group · Sep 2026
Disappointing given we paid full price for a room and then the property tried to charge us again.
via Nuitee
Anand
Solo Traveller · Sep 2026
via Nuitee
Daniel
Couple · Sep 2026
Loved every moment
via Nuitee
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