Name: Best Western Capistrano Inn
Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Telephone: +1 949-493-5661
Rating: 7.6

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

San Juan Capistrano, us

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

816 reviews

Highlights

+Friendly staff
+Great location
+Good breakfast options

Could Improve

–Cleaning issues
–Noisy rooms
–Old decor

Cleanliness6.2

Several reviews mentioned issues with cleanliness, including old and dirty rooms.

Service8.7

Front desk staff received positive remarks for friendliness and assistance.

Location8.3

Location was frequently praised as perfect for accessing nearby attractions.

Room Quality6.7

Mixed feedback regarding room quality, with reports of odors and noise.

Amenities7.7

Amenities like breakfast received some praise, but there were complaints about specifics.

Value for Money7.7

General sentiment was acceptable, aligning with price and expectations.

Food and Beverage7.7

Breakfast options had positive comments but some criticisms exist.

Overall Experience7.7

Overall stay was fairly positive despite some significant issues mentioned.

Kathleen

Couple · Sep 2026

Liked:Breakfast was eatable, but not the best

Disliked:Place was run down

via Nuitee

Estela

Couple · Sep 2026

Very nice and easy…everything was clean

Liked:Clean

via Nuitee

Jesse

Couple · Sep 2026

It served my purpose

Liked:Didn't have breakfast

Disliked:Need to update rooms

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Rick

Couple · Sep 2026

The worst

Liked:Staff

Disliked:Room 420 dissaster, room has structural issues leans badly bed tilted, tub wouldnt drain too many issues, construction going on fumes from paint

via Nuitee

Location

How to Find Us

27174 Ortega Highway

San Juan Capistrano · us

+1 949-493-5661

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information. The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival. Parking is free for your first car, however, any additional cars will be subject to a $10/night fee" Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week. Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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