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Hacienda de Leal - BW Signature Collection

San Juan Bautista · US

Hacienda de Leal - BW Signature Collection

8.6
Excellent534 reviews
  1. Hotel Collection
  2. /Hotels in San Juan Bautista
  3. /Hacienda de Leal - BW Signature Collection
WiFi availableFree WiFiBarSnack barScreens / Barriers between staff and guests for safetyLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk, Heating

Location

San Juan Bautista, US

Charming Stay in San Juan Bautista

Tranquil Garden Views: Enjoy the serene garden and courtyard views from your room, providing a peaceful escape during your stay.

Convenient Location: Situated within 30 miles of both Monterey and Santa Cruz coast, Hacienda de Léal offers easy access to explore the beautiful California coastline.

Relaxing Courtyard: Unwind and relax in the courtyard, a perfect spot for leisurely moments and enjoying the pleasant weather.

Experience the beauty of San Juan Bautista at Hacienda de Léal. Book now for a delightful stay!

Loading rooms and rates...

Location

How to Find Us

410 The Alameda

San Juan Bautista · US

+1 831-623-4380

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note: Guests are required to leave a cash deposit when paying with cash. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

534 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Spacious rooms
  • +Beautiful setting

Could Improve

  • –Cleanliness issues
  • –Poor breakfast options
  • –Additional fees
Cleanliness8.1

Several reviews mentioned cleanliness issues such as dirty floors, a moldy bathroom, and unclean shower ceilings.

Service9.5

Guests noted friendly staff and accommodating service, with specific mentions of helpful assistance and good breakfast service.

Location9.6

Multiple reviews highlighted the convenient and attractive location, particularly for scenic views and access to local attractions.

Room Quality9.0

Rooms were generally described as spacious, comfortable, and clean, although some noted issues like noise and maintenance.

Amenities8.1

Guests enjoyed certain amenities, but there were complaints about the breakfast options and missing features like Netflix.

Value for Money8.5

Overall perceived value was mostly positive, although some guests expressed concerns about additional fees and limited options.

Food and Beverage7.1

The breakfast received significant criticism for variety and quality, affecting the overall guest satisfaction.

Overall Experience9.0

The general feeling was positive, with many guests expressing satisfaction despite some noted issues.

Josette

Couple · Aug 2026

10

I was pleasantly surprised with the accommodations and have booked future stays.

Liked:Very pretty - especially the twinkling lights. Also, the breakfast choices were good.

via Nuitee

Stan

Family With Children · Aug 2026

1

Serious health concern and no response from hotel management

Liked:Breakfast and everything was good until
Disliked:I stayed at Hacienda de Leal from August 12–14, 2026, in Room 220. Following my stay, I developed numerous severe skin lesions, including large fluid-filled blisters, and required medical attention. I have extensive photographs documenting the reaction and reported a suspected bed bug or other biting-insect exposure to the hotel. I contacted the property multiple times by email and phone and provided photographs. Despite being repeatedly told that management would contact me, as of August 20 I have received no response from hotel management. I also reported the incident to Booking.com, Best Western Customer Care, and San Benito County Environmental Health. I did not personally find or photograph a bed bug, so I cannot state that bed bugs have been confirmed. However, given the severity of the reaction, I requested that Room 220 be professionally inspected. What concerns me most is the lack of response from hotel management after a potentially serious health complaint. I had stayed at this property before and did not expect this experience.

via Nuitee

Dan Mann

Solo Traveller · Aug 2026

9
Liked:The size of the room. And the staff

via Nuitee

Albert

Couple · Aug 2026

5
Liked:Spacious rooms.
Disliked:Expensive and remote location.

via Nuitee

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