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Palace Hotel, a Luxury Collection Hotel, San Francisco

San Francisco · us

Palace Hotel, a Luxury Collection Hotel, San Francisco

8.9
Excellent981 reviews
  1. Hotel Collection
  2. /Hotels in San Francisco
  3. /Palace Hotel, a Luxury Collection Hotel, San Francisco
Paid WiFiCovered parkingRestaurantSwimming poolAccess to nearby indoor poolScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Guest education on local ecosystems and culture, Electric bicycle charging station, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool

Location

San Francisco, us

Luxurious Accommodations

Indulge in a night of luxury with leather tufted headboards, high thread count linens, and pillow-top bedding in each room. Enjoy modern finishes and amenities such as a 48-inch flat-screen TV, marble bath, rain shower, and back-lit bathroom mirror for a comfortable stay.

Exquisite Dining Experiences

Experience culinary delights under Austrian crystal chandeliers at The Garden Court restaurant or enjoy handcrafted cocktails and artisan cuisine at the iconic Pied Piper lounge. With a variety of dining options, your taste buds are sure to be satisfied.

Relaxation and Recreation

Unwind under a glass dome in the indoor pool area with city views, surrounded by chaise lounges and spas. Take advantage of the 24-hour fitness center overlooking the pool or pamper yourself with spa services in the marble baths.

Experience the epitome of luxury and convenience at Palace Hotel, a Luxury Collection Hotel, San Francisco. Book now for an unforgettable stay.

Loading rooms and rates...

Location

How to Find Us

2 New Montgomery Street

San Francisco · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged. The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants. Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog. On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details. Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

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PALACE HOTEL, A LUXURY COLLECTION HOTEL, SAN FRANCISCO

Guest Reviews

What Guests Say

8.9

Excellent

981 reviews

Highlights

  • +Excellent service
  • +Delicious food
Cleanliness8.6

Standard quality for this hotel tier.

Service9.6

Sam and Suren provided phenomenal service, making guests feel welcome and attended to.

Location9.1

The hotel is situated within a historic and beautiful setting, adding to the guest experience.

Room Quality8.6

Standard quality for this hotel tier.

Amenities8.6

Standard quality for this hotel tier.

Value for Money8.6

Standard quality for this hotel tier.

Food and Beverage9.1

The breakfast buffet and dinner choices, including Wagyu burger, were described as excellent.

Overall Experience9.1

Guests overall had memorable and positive experiences at the hotel.

Barré

Couple · Apr 2026

7

Nice stay but no privacy

Liked:The person at the registration was nice and cordial. I liked the shower and the amenities offered.
Disliked:For such a pricey room, one would expect high quality insulation. We could hear the people next door as if they were in our room. No privacy. Their kids were very loud.

via Nuitee

T9664KNjeanl

Solo Travel · Apr 2026

10

Fabulous place to rest and relaxation.

Liked:I did a long weekend here as a staycation to get rest, work and see family. at the end of march beginning of april. This was really a 5 star experience. I arrived at the time of planned elevator maintenance and Yared could not have been kinder or more helpful getting my stuff up the stairs. He was lovely to chat with and helped me get settled into my room. I also really appreciated housekeeping on this trip by Ann and Jin since they worked around my work schedule and made sure that I always had water including leaving some on my door and making sure to work around my zoom meetings. They were nice to chat with in the halls as well and very friendly. I took my daughter to tea on Saturday in the hotel and had a fabulous experience. Shahir and Rafael took impeccable care of us and we learned a lot about tea and the hotel from talking with them. I had dinner on Sunday night at the hotel in the Pied Piper and had the nicest waiter whose name I didn’t get but was very attentive and kind. The food and cocktails were fabulous. He also took great care of me. These folks represent the brand so well and really made my stay special. I felt cared for and was able to finally get some much needed rest and relaxation as well as get a lot of work done. while learning about the history of a really historic hotel. This was a fabulous experience and I would stay here again.

via tripadvisor

Hongyu

Couple · Apr 2026

7
Liked:Nice looking hotel, convenient location
Disliked:I would NOT recommend to purchase their breakfast package. They provide service in their small bar room (maybe not enough guests for Monday?) and we have to wait to be seated, wait to be serviced. The staff was not trained properly for a 5 star hotel. They gave us conflict information. Even though they did not have buffet breakfast, they told us that we purchased for buffet style, and some items like cappuccino would be additional charges. Fine, we paid for almost $100 for two breakfast, but have to pay additional for a cappuccino, after 30 minutes waiting to be seated. Which is more annoying one lady staff keep reminding us about the extra charge of cappuccino. Later on, our main waitress told us whatever we ordered is all included and she did provide a nice service. We enjoyed the bar lite bites and drinks the day before, but next morning breakfast experience was a disaster.

via Nuitee

douglaswR7542YO

Family · Mar 2026

10

Outstanding

Liked:Our doorman Jorge Treso was delightful, very helpful and accommodating. The best Greeter for the property

via tripadvisor