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Neighbourgood Sutter Mansion

San Francisco · us

Neighbourgood Sutter Mansion

9.2
Exceptional200 reviews
  1. Hotel Collection
  2. /Hotels in San Francisco
  3. /Neighbourgood Sutter Mansion
ParkingSelf parking (surcharge)Secured parkingScreens / Barriers between staff and guests for safetyConcierge serviceFitness facilities (surcharge)

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Pets allowed, Lift / Elevator

Location

San Francisco, us

Luxurious Accommodation

Experience comfort and style at Mansion on Sutter, located in the heart of San Francisco. Our rooms feature modern amenities such as air conditioning, flat-screen TVs, and plush bedding for a relaxing stay.

Convenient Facilities

Take advantage of our on-site gym, business center, and ironing facilities for a seamless stay. Our multilingual staff at the reception are always ready to assist you, ensuring a hassle-free experience during your time with us.

Prime Location

Explore the city easily with top attractions like Union Square and Moscone Center just a short distance away. Whether you're here for business or leisure, Mansion on Sutter offers the perfect base for your San Francisco adventures.

Book your stay at Mansion on Sutter now for an unforgettable experience in San Francisco!

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Location

How to Find Us

1409 Sutter Street

San Francisco · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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NEIGHBOURGOOD SUTTER MANSION

Guest Reviews

What Guests Say

9.2

Exceptional

200 reviews

Highlights

  • +Exceptional service
  • +Comfortable rooms

Could Improve

  • –Cleanliness concerns
  • –Maintenance needed
Cleanliness7.8

Several mentions of issues such as old carpets and furnishings, and a concerning bed bug incident.

Service10.0

Frequent positive remarks about the staff being exceptional and welcoming.

Location9.8

Not explicitly mentioned but inferred positively based on reviews of the overall experience and boutique nature.

Room Quality8.8

Some comfort mentioned, but noted that rooms have seen better days and maintenance is needed.

Amenities8.8

Reviews mention nice common spaces and basic amenities, but gym and water issues noted.

Value for Money9.3

General sentiment that the price may not match the service or quality experienced.

Food and Beverage8.8

Positive mentions of breakfast offerings and espresso drinks.

Overall Experience10.0

Most reviews indicate a pleasurable stay despite some issues.

Clement

Solo Traveller · May 2026

9

Rare old world charm in San Francisco.

Liked:Old world charm in the heart of the city. It's not your typical impersonal large hotel or a trendy hipster boutique hotel and tricked out room decor and amenities. The place harkens back to a time when traveling is private, intimate and personal experience. The hotel is a spacious former private mansion converted into small inn. It has all the amenities of a large hotel but in an intimate setting. Located in a part of the city that's walking distance to Japantown.
Disliked:This is a personal preference about lighting in general. It seems like the lights in my room is outfitted with 3000K LED lights. Warmer 2700k LED lights seem more in keeping with what I'm used to. 300K lights is too bright and they belong in public space... not in bedrooms.

via Nuitee

Ellen

Solo Traveller · Jan 2026

10

A 1 night work trip, felt safe, quiet , comfortable , and luxurious. Staff was friendly and helpful, good breakfast.

Liked:It felt like a beautiful old mansion, and like a home, it was comfortable and quiet, clean, and nice Molten brown products.
Disliked:Nothing

via Nuitee

Andrew

Couple · Jan 2026

10
Liked:Service was excellent

via Nuitee

Guy

Solo Traveller · Jan 2026

9

Surprising pleasant for the entire duration of my stay.

Liked:Staff, excellent from checking in to my departure
Disliked:Elevator was down, did not cause me a problem but it might have created problems for other guests.

via Nuitee