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citizenM San Francisco Union Square

San Francisco · US

citizenM San Francisco Union Square

9.2
Exceptional4,848 reviews
  1. Hotel Collection
  2. /Hotels in San Francisco
  3. /citizenM San Francisco Union Square
WiFi availableFree WiFiRestaurantLaundry washed per local authority guidelinesBusiness centerFitness facilities

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

San Francisco, US

Walkability

99
Walk
86
Bike

Central Location in San Francisco

Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort

Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips

With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Loading rooms and rates...

What’s On Nearby

Mon 5 · 10:00 AM · +5 more daysJosé Villalobos & Regina Saura On ViewStructure meets spontaneity.Union Square7 min walkFreeMon 5 · 10:00 AM · +4 more daysJames HAYWARD: Works 1975-2013Posthumous monochrome survey.Little Saigon16 min walkFree

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at citizenM San Francisco Union Square

LowHigh
Local grid: Low carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

72 Ellis Street

San Francisco · US

+1 415-801-6650

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore all San Francisco collections & guides →

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Guest Reviews

What Guests Say

9.2

Exceptional

4,848 reviews

Highlights

  • +Clean and modern interior
  • +Friendly and helpful staff
  • +Great location

Could Improve

  • –Rooms can be small for multiple guests
  • –Breakfast could be improved
Cleanliness9.4

Reviews consistently mention cleanliness as a positive aspect.

Service9.9

The staff has been described as exceptional and friendly in multiple reviews.

Location9.9

Multiple reviews highlight the great location as a significant advantage.

Room Quality8.4

Some reviews mention rooms are small and cramped, affecting the quality perception.

Amenities8.9

Amenities are generally good, but some negative feedback was noted regarding breakfast.

Value for Money9.4

Most reviews indicate that the hotel offers good value relative to its pricing.

Food and Beverage7.9

Some dissatisfaction with breakfast options was expressed in a couple of reviews.

Overall Experience9.6

Overall experiences were positive, with several reviewers mentioning they would return.

Jakeim

Couple · Sep 2026

9

Great stay, I’d book again!

Liked:No incidental holding fee, easy check out, and staff were nice.
Disliked:The food takes entirely too long to come out.

via Nuitee

Billingham

Solo Traveller · Sep 2026

8

Simple and comfortable

Liked:I booked this hotel for a place to decompress after Burning Man and chose it for it's familiarity (having stayed in the chain in Paris and NYC). The bed is big and comfortable. The rooms are basic, but you can get hot water and ice from the bar for your own drinks. The social area is comfortable and great for working in.
Disliked:The TV wouldn't share the QR code to pair with my devices (despite advertising that it could) and the drinks fridge in my room was not working. Although, I did not talk to anyone about either of these issues, so they may have been fixed if I had done.

via Nuitee

Elion

Solo Traveller · Aug 2026

10
Liked:First time in SF being asked how was your stay; Clean, modern, minimalist

via Nuitee

Chan

Couple · Aug 2026

9

Great location! I would stay there again!

Liked:Proximity to restaurants and attractions
Disliked:The scent of perfume that permeated the hotel. The room was small with no kettle for tea.

via Nuitee

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