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#593, 1401 Lavaca Street, Austin, TX 78701.
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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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citizenM San Francisco Union Square

San Francisco · us

citizenM San Francisco Union Square

9.2
Exceptional4,713 reviews
  1. Hotel Collection
  2. /Hotels in San Francisco
  3. /citizenM San Francisco Union Square
RestaurantNon-smoking roomsAir conditioningLift / ElevatorExpress check-in/check-outFacilities for disabled guests

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Restaurant, Lift / Elevator, Express check-in/check-out, Facilities for disabled guests

Location

San Francisco, us

Walkability

99
Walk
86
Bike

Central Location in San Francisco

Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort

Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips

With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Loading rooms and rates...

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at citizenM San Francisco Union Square

LowHigh
Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

72 Ellis Street

San Francisco · us

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Why Dyme

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CITIZENM SAN FRANCISCO UNION SQUARE

Guest Reviews

What Guests Say

9.2

Exceptional

4,713 reviews

Highlights

  • +Clean and modern interior
  • +Friendly and helpful staff
  • +Great location

Could Improve

  • –Rooms can be small for multiple guests
  • –Breakfast could be improved
Cleanliness9.4

Reviews consistently mention cleanliness as a positive aspect.

Service9.9

The staff has been described as exceptional and friendly in multiple reviews.

Location9.9

Multiple reviews highlight the great location as a significant advantage.

Room Quality8.4

Some reviews mention rooms are small and cramped, affecting the quality perception.

Amenities8.9

Amenities are generally good, but some negative feedback was noted regarding breakfast.

Value for Money9.4

Most reviews indicate that the hotel offers good value relative to its pricing.

Food and Beverage7.9

Some dissatisfaction with breakfast options was expressed in a couple of reviews.

Overall Experience9.6

Overall experiences were positive, with several reviewers mentioning they would return.

lisamo89

Business · May 2026

10

Worth it for the hospitality

Liked:Amazing customer service. Everyone was so friendly it was sad to say goodbye. The breakfast was great, with unlimited free barista coffee included. Rooms are small but modern, clean and well maintained. Much better than the old school alternatives in the neighborhood which charge double for less.

via tripadvisor

Jane

Couple · May 2026

10

We would definitely stay again, and would look for Citizen M for other trips too.

Liked:Location was perfect for us - right by a BART stop so great connection from the airport. Just around the corner was the tram turntable, perfect for jumping on the tram. Bus and streetcar stops really close by too. The staff were friendly and helpful, lots of tips on restaurants. The hotel had a relaxed vibe, funky decor and our room was great fun with a tablet to control the lights, the blinds and colour mood of the room. We hadn’t intended to eat breakfast in the hotel but the fact that items were individually priced meant we could eat a light breakfast without having to pay for a larger meal. Big, comfy bed - big hot shower - perfect.
Disliked:Nothing !

via Nuitee

Inspire739124

Couples · May 2026

10

Hospitality the Way It Should Be

Liked:As frequent travelers, we‘ve stayed in countless hotels, but this place has earned a rare spot on our list of truly memorable ones. The location is excellent - central and easy to reach from the airport. The rooms are clean and comfortable, and we slept well. But what truly sets this hotel apart is the staff. In an industry where hospitality can feel scripted or transactional, the team here is something genuinely different. They’re warm, professional, and clearly engaged - greeting you with a real smile every time, remembering faces, and taking real pride in what they do. That kind of motivation is rare, and it shows. Highly recommended for any traveler looking for more than just a place to sleep.

via tripadvisor

Tam

Solo Traveller · May 2026

6

Small room, efficient. But expensive for what it is. Won't be back

Liked:Everything was convenient
Disliked:Rooms are very small for the price it is. I was expecting that it would have a sort of community atmosphere, which was not the case.

via Nuitee