citizenM San Francisco Union Square | Member Rates

Name: citizenM San Francisco Union Square
Address: 72 Ellis Street, San Francisco, CA 94102
Rating: 9.2

citizenM San Francisco Union Square | Member Rates | Dyme

WiFi availableFree WiFiRestaurantLaundry washed per local authority guidelinesBusiness centerFitness facilities

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

San Francisco, us

Walkability

Walk

Bike

Central Location in San Francisco

Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort

Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips

With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

4,786 reviews

Highlights

+Clean and modern interior
+Friendly and helpful staff
+Great location

Could Improve

–Rooms can be small for multiple guests
–Breakfast could be improved

Cleanliness9.4

Reviews consistently mention cleanliness as a positive aspect.

Service9.9

The staff has been described as exceptional and friendly in multiple reviews.

Location9.9

Multiple reviews highlight the great location as a significant advantage.

Room Quality8.4

Some reviews mention rooms are small and cramped, affecting the quality perception.

Amenities8.9

Amenities are generally good, but some negative feedback was noted regarding breakfast.

Value for Money9.4

Most reviews indicate that the hotel offers good value relative to its pricing.

Food and Beverage7.9

Some dissatisfaction with breakfast options was expressed in a couple of reviews.

Overall Experience9.6

Overall experiences were positive, with several reviewers mentioning they would return.

Melody

Solo Traveller · Jul 2026

Great Hotel in Super Location in Union Square

Liked:I’ve stayed here 3 times previously. The location is excellent for cable cars, public transit and restaurants. The cable car turnaround is a 2 minute walk from the hotel. I love all the color and art in this hotel. The staff was super friendly and helpful. There is a doorman at the main entrance which is great for late arrivals.

Disliked:Only negative is there was a strong odor of mold or mildew in my bathroom.

via Nuitee

Benjamin

Couple · Jun 2026

Great stay would stay in another citizen M as they get the job done and are nice and convenient.

Liked:Great Location for Union Square area. Lovely rooms that had everything we needed slightly small but we expected this. was cosy in a way. Great friendly staff and clean facilities. Decently equipped Gym also.

Disliked:Price was slightly less competitive than other hotels in the area but the cleanliness and facilities and convenience made up for the price.

via Nuitee

Jacqui

Solo Traveller · Jun 2026

Perfect.

Liked:I liked everything about the property. Location, cleanliness & a big shout out to the excellent staff. Would definitely stay again.

Disliked:Just a word of advice to everyone…don’t walk more than a block west into the Tenderloin. It is confronting a feels unsafe. This is not evident at citizenM & there are 24 hour security guards on the door.

via Nuitee

Leticia

Couple · Jun 2026

Pleasant but could have been better

Liked:Convenient location for my event.

Disliked:Had stated previously at another city so rebooked. Paid extra for a high view room, view was obstructed. Everything is controlled with an iPad and the iPad was not able to hold a charge so I had to wait up to turn the lights off. No shampoo in the bathroom. Black out curtains did not come down correctly so there was light coming through.

via Nuitee

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at citizenM San Francisco Union Square

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

72 Ellis Street

San Francisco · us

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

4,786 reviews

Highlights

+Clean and modern interior
+Friendly and helpful staff
+Great location

Could Improve

–Rooms can be small for multiple guests
–Breakfast could be improved

Cleanliness9.4

Reviews consistently mention cleanliness as a positive aspect.

Service9.9

The staff has been described as exceptional and friendly in multiple reviews.

Location9.9

Multiple reviews highlight the great location as a significant advantage.

Room Quality8.4

Some reviews mention rooms are small and cramped, affecting the quality perception.

Amenities8.9

Amenities are generally good, but some negative feedback was noted regarding breakfast.

Value for Money9.4

Most reviews indicate that the hotel offers good value relative to its pricing.

Food and Beverage7.9

Some dissatisfaction with breakfast options was expressed in a couple of reviews.

Overall Experience9.6

Overall experiences were positive, with several reviewers mentioning they would return.

Melody

Solo Traveller · Jul 2026

Great Hotel in Super Location in Union Square

Disliked:Only negative is there was a strong odor of mold or mildew in my bathroom.

via Nuitee

Benjamin

Couple · Jun 2026

Great stay would stay in another citizen M as they get the job done and are nice and convenient.

Disliked:Price was slightly less competitive than other hotels in the area but the cleanliness and facilities and convenience made up for the price.

via Nuitee

Jacqui

Solo Traveller · Jun 2026

Perfect.

Liked:I liked everything about the property. Location, cleanliness & a big shout out to the excellent staff. Would definitely stay again.

via Nuitee

Leticia

Couple · Jun 2026

Pleasant but could have been better

Liked:Convenient location for my event.

via Nuitee