Best Western Plus Hacienda Hotel Old Town

There were multiple mentions of issues with cleanliness, including hair and stains on the bed sheets.

Overall service experience was marred by reports of rude staff, particularly at the reception.

Positive sentiments about the fantastic location in old town, described as unmatched.

Issues were raised about uncomfortable beds and outdated room conditions.

Amenities like the BBQ pit were mentioned positively, but parking and access issues detracted from the experience.

Given the price of over $700 for four nights, several reviews indicated that the value was lacking.

The food was appreciated but noted to be pricey, suggesting mixed feelings about value.

Mixed reviews highlighting enjoyment of the ambiance but significant frustrations with service and room quality.