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Boutique & Gourmet Hotel Orso Grigio - Grauer Bär

San Candido · IT

Boutique & Gourmet Hotel Orso Grigio - Grauer Bär

9.2
Exceptional223 reviews
  1. Hotel Collection
  2. /Hotels in San Candido
  3. /Boutique & Gourmet Hotel Orso Grigio - Grauer Bär
WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 02:00 PM · Until 10:30 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, 24-hour front desk

Location

San Candido, IT

Family-Run 4-Star Hotel in the Heart of Innichen

Bright and Spacious Accommodation: Individually furnished rooms with historic, modern, or country style design, equipped with a minibar, TV, and a private bathroom.

Relaxing Spa Area: Enjoy the Finnish sauna, bio-sauna, and steam bath at Boutique & Gourmet Hotel Orso Grigio.

Culinary Delights: Taste regional meals, local specialties, and organic foods at the on-site restaurant, or unwind at the hotel's cozy stube with a coffee.

Experience comfort, relaxation, and exceptional service at Hotel Orso Grigio in Innichen. Book now to enjoy a memorable stay!

Loading rooms and rates...

Location

How to Find Us

Rainerstr. 2

San Candido · IT

+39 0474 913115

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 10:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Outdoor parking is free. Garage parking is available upon request at an extra charge. Please note that the restaurant is closed in April, May, October, November and the first 6 days of December. During these months only breakfast will be offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

223 reviews

Highlights

  • +Excellent, helpful and friendly staff / reception
  • +Central historic location with easy access to town and parking
  • +High-quality restaurant and gourmet dining; great breakfast
  • +Well-maintained sauna and SPA area
  • +Lovely historic property with modern amenities
  • +Good parking availability (by arrangement)

Could Improve

  • –Occasional cleanliness issue reported (old/dirty duvet)
  • –Some rooms warm / no air conditioning noted by guests
  • –Restaurant and wine can be pricey; perceived value concerns
  • –Shower issues reported (weak stream, leaking hose, curtain)
  • –Limited elevator access (spa on higher floor)
  • –Wifi described as weak by at least one guest; possible noise when windows open
Cleanliness8.0

Generally acceptable but some specific cleanliness concerns were reported (e.g., a guest mentioned a dirty/old duvet and occasional shower cleanliness issues), so cleanliness is slightly below the property average.

Service9.9

Consistently praised across reviews: receptionists and staff described as incredibly helpful, cordial and very present; several guests highlighted exceptional welcome and attentive service.

Location9.6

Multiple guests praised the central, historic location with pedestrian area and easy parking access; minor drawback: some noise if windows are opened.

Room Quality8.8

Rooms described as lovely by many, but there are mixed reports (some said rooms were warm, lack of AC, weak shower stream or leaking hose), so room quality is good but with noted issues.

Amenities9.2

Strong amenities mentions (excellent sauna, well-kept SPA area, parking available by arrangement, rich breakfast/tea service); some negatives such as limited elevator access to SPA and spotty wifi.

Value for Money8.4

Good quality food and service but several guests noted high prices (dinner, wines, expensive laundry), so perceived value is somewhat below average.

Food and Beverage9.8

Frequently praised: delicious restaurant cuisine, gourmet dinners with changing menus, excellent breakfast and extensive wine selection; a few comments about pricey or occasionally overcomplicated dishes.

Overall Experience9.9

Overall very positive guest sentiment: many described stays as 'perfect' or 'loved our time', highlighting historic charm combined with modern comforts and excellent staff.

Courtney

Solo Traveller · Oct 2026

7
Liked:The breakfast was great and also the rooftop terrace.
Disliked:Restaurant was shut but that was because I went in shoulder season so was a risk I took.

via Nuitee

Brad

Extended Group · Oct 2026

10

Enjoyed the hotel very much

Liked:City center location. Friendly staff and great vibes

via Nuitee

SunnyFunny

Solo Traveller · Aug 2026

10
Liked:Everything was just perfect: the location, the room, the facilities. The food at the restaurant is delicious. The receptionists were incredibly helpful.

via Nuitee

Leonard

Couple · Jul 2026

9
Liked:Lovely room and excellent staff.

via Nuitee

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