L'Ermitage Hôtel Cuisine-À-Manger

Multiple mentions of cleanliness problems: nails in the bed, a dirty room, calcaire on pool tiles and worn mosaics; overall cleanliness below expected 4‑star level.

Generally warm, friendly and helpful staff (help with luggage, attentive reception, gestures like breakfast compensation); isolated front‑desk lapses reported but overall service is a strong point.

Repeatedly praised: excellent situation and breathtaking panoramic views of Lyon; location/view are the hotel’s standout features.

Room issues reported: broken or non‑working air conditioning (including during a heatwave), ageing fixtures, damaged floor mosaics causing injury, blocked shower drains — room quality is noticeably degraded.

Spa, pool and jacuzzi appreciated but limited (1 hour slots), micro‑pool seating lacking, some spa equipment defective and general signs of age on facilities.

Mixed: view and restaurant add strong value and the hotel offered compensation in some cases, but aging infrastructure and service lapses reduce perceived value for a claimed 4‑star property.

Restaurant repeatedly described as very good/excellent; breakfast quality noted positively and dining is a clear asset.

Overall sentiment is mixed but positive: exceptional view, good service and dining create a memorable stay for many, though maintenance, cleanliness and amenity limits detract from the full 4‑star experience.