Name: Excelsior Palace Portofino Coast
Address: Via San Michele Di Pagana 8, Rapallo, 16035
Rating: 9.1

Excelsior Palace Portofino Coast, Rapallo | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Rapallo, it

Panoramic Views and Luxury Accommodation:

Enjoy breathtaking views of Portofino Bay from the comfort of your room at Excelsior Palace, a prestigious 5-star hotel. Indulge in spacious rooms, many offering stunning sea views, along with top-notch amenities including free WiFi and luxurious bathrobes.

Fine Dining and Beachfront Experience:

Savor exquisite meals at the on-site Lord Byron restaurant with panoramic views of Tigullio Gulf, or dine at the Eden Roc restaurant located at the private beach during the summer season. Treat yourself to culinary delights while enjoying the sea breeze and picturesque surroundings.

Wellness and Leisure Facilities:

Unwind at the wellness center's gym overlooking the sea, pamper yourself with a relaxing massage or beauty treatment, and take advantage of the two infinity pools at the private beach. Excelsior Palace offers a perfect blend of luxury, comfort, and leisure for an unforgettable stay.

Ready to experience luxury and relaxation at Excelsior Palace? Book your stay now and immerse yourself in the beauty of Portofino Bay.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.1

Exceptional

2,181 reviews

Highlights

+Great location
+Friendly staff
+Beautiful hotel

Could Improve

–Small room
–Limited breakfast options

Cleanliness9.2

Guests reported the hotel was beautiful and clean.

Service9.7

Staff were described as friendly, accommodating, and attentive throughout the stay.

Location9.7

The hotel is located in a stunning area with beautiful views.

Room Quality8.2

Some rooms were noted to be small, affecting overall comfort.

Amenities9.2

The spa and pool facilities were highlighted as impressive.

Value for Money9.2

Positive experiences indicate good value, despite some minor complaints.

Food and Beverage8.7

Breakfast choices were considered limited by some guests.

Overall Experience9.3

Overall sentimental reviews indicate a superb stay and high recommendation.

Mustafa

Couple · Jul 2026

Nice 2 days

Liked:Location and wiev the room

Disliked:Very old. And some part of need to repair it

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David

Family With Children · Jul 2026

Great location, very underwhelming for families.

Liked:Beautiful views and a good location

Disliked:Staff are undertrained adolescents who do not communicate as you'd expect at a 5* location. Despite being advertised as family friendly it is actually very poor for families with children - the indoor pool forbids children under the age of 16 and there are no facilities or play areas for the kids.

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Angie

Couple · Jul 2026

Liked:Nice views, some members of the staff were sociable and helpful

Disliked:The interiors were quite tired, the place needs a refurb. Our room had some sconcer style lamps where the lights were knocked out. Curtains weren’t closing properly so got woken up by light coming in. Would be best if they were blackout. We were also rushed to leave breakfast when we were still finishing our coffees which wasn’t relaxing. I understand tables need to be cleaned but have never been rushed like that in a 5* hotel, not very tactful. Would rate it more as a 4*.

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Michel

Couple · Jul 2026

Sleepless in Rapallo

Liked:Location , view , sea side terras

Disliked:It’s so noisy.. you can hear your neighbours talk, when someone moves a chair, you wake up , the noice of the road in front of the hotel ..

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Location

How to Find Us

Via San Michele Di Pagana 8

Rapallo · it

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All wellness center services, outdoor swimming pool and beach club access are complimentary. The private beach area is open from June 1 to September 30. Please note that surcharges apply for pets, both for staying in the hotel and separately to access the beach club. Only small-sized pets are allowed at the property. Please note that a garage with CCTV surveillance is also available at an additional cost. Please note that this property has 2 restaurants: the Lord Byron Restaurant open all the year and the Eden Roc summer Restaurant is closed from October 1st, 2025 to May 31st, 2026. In the event of an early departure, the property will charge you the full amount for your stay. When booking half board, note that drinks are not included. Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027 A deposit may be required at the property.

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