Homewood Suites by Hilton Raleigh/Crabtree Valley | Member Rates

Name: Homewood Suites by Hilton Raleigh/Crabtree Valley
Address: 5400 Homewood Banks Drive, Raleigh, NC 27612
Rating: 8.2

Homewood Suites by Hilton Raleigh/Crabtree Valley | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Raleigh, us

Walkability

Walk

Bike

Modern Suites with Full-size Kitchens

The Homewood Suites Raleigh/Crabtree Valley offers spacious one and 2-bedroom suites with full-size kitchens, perfect for extended stays or family vacations.

Convenient Location and Shuttle Service

Located near Crabtree Valley Mall, guests can easily access nearby attractions with the hotel's free shuttle service within a 3-mile radius, making exploring Raleigh a breeze.

Complimentary Breakfast and Evening Reception

Start your day with a delicious free breakfast and unwind in the evenings with a complimentary weekday reception. Enjoy the convenience of on-site amenities like a fitness center, outdoor pool, and a convenience store.

Book your stay at the Homewood Suites Raleigh/Crabtree Valley for a comfortable and convenient experience.

Neighbourhood

What’s Nearby

Crabtree Ale House

0.4 miles

This big, casual hangout offers American grill fare, lots of craft beer on tap, and sports on TV.

4.5

Braise Contemporary Southern

1.2 miles

This contemporary eatery inside the Marriott offers American and Southern fare plus wine and cocktails.

4.1

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.2

Excellent

534 reviews

Highlights

+Friendly staff
+Great location

Could Improve

–Dirty rooms
–Dated facilities

Cleanliness5.9

Multiple complaints about cleanliness, including dirty rooms and roaches.

Service9.9

Staff is frequently mentioned as friendly and helpful.

Location9.4

Guests emphasized good location with easy access to shopping.

Room Quality6.9

Rooms are described as dated and in need of maintenance.

Amenities7.9

Limited kitchen amenities and some missing items, but some satisfaction with facilities.

Value for Money8.9

General satisfaction, but issues with cleanliness reported.

Food and Beverage7.4

Complaints about breakfast options and missing items.

Overall Experience9.4

Positive mentions of comfort, despite specific issues.

Gail E.

Solo Traveller · Jun 2026

Very good. Accommodating staff

Disliked:connection to wifi was a big issue until the next day host gave me a preferred customer code

via Nuitee

R3078WVtm

Business · Jun 2026

100% NOT recommend staying here!! Bugs!

Liked:As a gold member you would think the service would be nice and welcoming. It was not. Booked 3.5 weeks in advance called several times for a friend and my rooms to be close or same floor at Least as we were there with our special needs children getting ready for 2026 Summer Special Olympics games. We are over 3 hrs away and called several times to ask and then they finally came out and said they over booked us and wanted to send us off to sister hotel. I have never stayed at a place that was so disrespectful and not once apologized. Shannon Connelly manager disrespectful and ignoring us. Changed my notes to send us to other hotel. We had double bed suites and told us if we wanted to stay we could have one person on king bed and other person use the pull out couch. Rooms smelt of old moth balls trying to cover us old cigarette smell. Headboard not wiped and smidges on it of God only knows. Toilet was missing a screw and bolt to hold seat on. Biggest thing was the constant leak in the dining area from a cvc pipe which looked to have a grated title so I guess they wouldn’t have to keep changing the ceiling tile. Front person Hailey and breakfast attendant Angela were amazing. Adrain the “big” manager there was horrible with customer service leaving his ppl to fend for themselves with a crowd of people in the lobby. Adrian also was not understanding of they had plenty of time and his people to call us or tell us this was happening before we all got there as several of our group members called before getting the on our Friday through Sunday stay. Construction was happening which was fine but having your customers move out the way for the construction workers a bit crazy for them with hazardous materials coming and going from the elevator through front doors. Sold out to keep workers there and oversell on rooms and makes it be your fault. Would not recommend staying here unless you like to pay for a junkyard! Plus the amount of times being on hold there messaged plays “if you are not 100% satisfied with your stay would don’t pay for your stay unto which I have it recorded. They just want your money! Bugs everywhere even crawling on counter when checking into a completely different room then what was reserved! Should be shut down especially with the construction! The health dept should be notified.

via tripadvisor

sifire

Couples · May 2026

Confusing, muggy and lack of parking

Liked:Where do I begin with this .. First off its right next to the mall so getting there is a little confusing. We checked in and they supposedly are actively doing renovations. Our room was on the top floor (seventh). Once we entered our room, it was obvious that this was not a renovated room. It was 92 and 96 degrees during our stay and the air conditioning was broke. We had it as low as it could go (60) it easily felt like a hot, muggy 75. It was cooler in the hallway than in our room. The sofa had a stain on it, the dishwasher was broke, the tiles by the bathroom has broken pieces, the chest of drawers was missing handles and some drawers would not stay closed. The tub was slow to drain causing water to remain stagnant in the tub and rise while showering. The water stayed in the tub up to our calves and we didn't feel safe. I have had hip replacements and my partner had numerous foot surgeries and spinal fusion surgery. I will also say that the toilet sat incredibly low and there was no safety bars. Parking was the worst. We arrived back to the hotel at midnight and there were no parking spaces available due to parking being blocked off for construction. We had to park in front of the hotel entrance, pratically in the bushes, which felt unsafe. Both my partner and I are both disabled and no handicap spaces were available, there is only 6 spaces, which is highly inadequate for the size of the hotel. The best part of our stay was the staff members and the free breakfast.

via tripadvisor

hodels

Couples · May 2026

Extremely dated, carpets in bad need of replacing. Suite mini kitchen had extreme water damage on the floor!

Liked:Wow is this hotel in need of an update BADLY! Carpets throughout this entire hotel are badly stained and just look so incredibly worn/dirty. The hotel feels dark and OLD. Not the typical Homewood suites, feels like it's right out of a 70s movie! Sure, it's nice when you have a mini kitchen in your suite and can utilize it especially for longer stays. This is our second time at this hotel, it's extremely convenient to my husband's work location and also walkable to a big mall and lots of restaurants (almost across the street). Keep in mind, that there is not a sidewalk even though it is a short walk there is a small section where you will have to walk on the side of the road if you don't have a vehicle and are walking. Bathrooms are extremely dated and old and so are the kitchens. This time in our room, the kitchen floor which I believe was laminate was so badly water damaged that it was buckled to the point where it felt precarious to even walk on it. I'm baffled that they would not just lay down some cheap LVT and actually leave the water damaged floor in place! Bathrooms are relatively clean but just extremely dated and old. I would never walk around on this carpet in my bare feet. AC units seem to work OK but definitely does not feel like it's blowing dry air, almost like there's so much moisture in the wall walls and the carpets and the old furniture that the AC just can't keep up and dry it out. The staff is relatively nice, some of them were super and some of them were very ambiguous. The free breakfast is nice they have waffles, and typically some type of egg, meat, and potato. I have found that often in these locations though that the egg part is typically cheese Incorporated, so for those who are avoiding cheese it makes it difficult. I did not see any hard-boiled eggs - only the "mini omelettes" that had cheese in the middle. The food was acceptable but not fantastic. A small shout out to the gal who sets up the breakfast, she was really amazing and super friendly! I wouldn't exactly avoid this location like the plague… But next time I will definitely be making sure I get one of the other hotels in the area until this one has had an update.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Homewood Suites by Hilton Raleigh/Crabtree Valley

LowHigh

Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

5400 Homewood Banks Drive

Raleigh · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, you must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note, the property offers a complementary assorted limited drinks, foods, and snack reception from 5:00 to 7:00 on Wednesday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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