Portals Nous · es
The Donna Portals
9.2
Exceptional396 reviews
Portals Nous · es
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning
Location
Portals Nous, es
Luxurious Beachfront Property
Elegant Rooms and Exclusive Services:
Indulge in air-conditioned rooms designed by Marcel Wanders, with a packing and unpacking service and certified butler service at your disposal.
Wellness and Dining Experiences:
Relax in the geothermal heated spa with 7 treatment rooms, 24-hour gym, and personal trainer offering various activities. Enjoy 3 unique bars and local cuisine at Astir Restaurant.
Concierge Assistance and Nearby Attractions:
Benefit from a 24-hour reception offering car hire, yacht hire, and golfing assistance. Explore dining options within a short walk and visit Portals Port just 15 minutes away.
Book now to experience the epitome of luxury and relaxation at Iberostar Grand Hotel Portals Nous.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24â48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Weâre looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customization, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighboring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favorite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us â âŹ45/day per pet appliesâand to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if neededâand please refrain from using hotel towels for cleaning your pet or accessories. Youâre responsible for any extra cleaning, damage, or hygiene issues, and if a petâs behavior disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Exceptional
396 reviews
Highlights
Could Improve
Reviews highlighted the impeccable cleanliness and elegance of the hotel.
The staff was described as exceptionally friendly, attentive, and professional, going above and beyond.
The hotel is situated in a beautiful, calm area of Mallorca, perfect for relaxation.
Rooms were noted to be clean, elegant, and comfortable with detailed design elements.
Gym and spa facilities praised; however, some amenities in the spa were not functioning.
Some reviews indicated that expectations for a five-star hotel were not entirely met for the price.
Food quality was good, although service for breakfast was reported to be slow.
Overall, guests had a highly positive experience, describing it as a must-visit hotel.
Khattab
Couple · May 2026
Luxury at the best price
via Nuitee
Johanna
Family With Children · Apr 2026
Average for a 5 star hotel
via Nuitee
Voyager38841126569
Solo Travel · Mar 2026
Stay at Donna Portals
via tripadvisor
X1132WWjamess
Solo Travel · Feb 2026
Stunning.
via tripadvisor
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