Poços de Caldas · BR

Hotel Carlton Plaza

Name: Hotel Carlton Plaza
Address: Rua Junqueiras, 601, Poços de Caldas, 37701-033
Rating: 9

Exceptional2,461 reviews

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Poços de Caldas, BR

Contemporary Design and Amenities

Hotel Carlton Plaza in Poços de Caldas offers a stay characterized by contemporary and modern design. The rooms are elegantly decorated with a touch of color, providing a comfortable and stylish environment. Guests can enjoy amenities such as air conditioning, cable TV, and minibar in the modern rooms, ensuring a pleasant stay.

Leisure and Entertainment Facilities

The hotel boasts a variety of leisure and entertainment facilities for guests to enjoy. From a swimming pool and fitness center for relaxation and exercise, to a games room and sun terrace for entertainment and unwinding. Guests can also socialize over happy hour drinks at the bar, offering a vibrant and lively atmosphere.

Convenient Location and Nearby Attractions

Conveniently situated just a few meters from Poços de Caldas’ downtown, Carlton Plaza provides easy access to the city's attractions and activities. Guests can explore nearby landmarks such as the Antonio Carlos Thermal Springs and Balneário Dr. Mário Mourão, all within a short drive from the hotel. Poços de Caldas Airport is also conveniently located just 8.5 km away.

To experience the perfect blend of modern comfort and convenience, book your stay at Hotel Carlton Plaza today.

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Location

How to Find Us

Rua Junqueiras, 601

Poços de Caldas · BR

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Poços de Caldas · BR

Hotel Carlton Plaza

Exceptional2,461 reviews

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Poços de Caldas, BR

Contemporary Design and Amenities

Leisure and Entertainment Facilities

Convenient Location and Nearby Attractions

To experience the perfect blend of modern comfort and convenience, book your stay at Hotel Carlton Plaza today.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

2,461 reviews

Highlights

+Attentive/friendly staff
+Excellent location
+Very good/excellent breakfast
+Comfortable beds and quality linens
+Clean rooms (many reports)
+Good restaurant/food
+Family-friendly (brinquedoteca)

Could Improve

–Paid/unexpected parking fee (R$40)
–Poor sound insulation / noisy rooms
–Occasional bathroom cleanliness issues (hair)
–Slow/old elevator
–Inconsistent mattress quality (some uncomfortable)

Cleanliness8.6

Mostly praised (e.g., 'quarto impecável', lençóis e toalhas trocadas diariamente) but isolated reports of hairs in the bathroom/box indicate occasional lapses.

Service9.5

Consistently positive: staff repeatedly described as attentive, friendly and efficient (reception, restaurant maitre highlighted).

Location9.6

Many comments call the location excellent/marvelous and note proximity to commercial establishments and landmarks.

Room Quality8.7

Comfortable beds and quality linens reported, good bathroom amenities, but some guests mentioned bad mattresses, thin walls and poor soundproofing.

Amenities9.0

Strong breakfast offering, brinquedoteca and provided toiletries noted; occasional comment about limited breakfast variation.

Value for Money8.3

Repeated complaints about unexpected paid parking (R$40) and its cost lowered perceived value, though room rates otherwise considered reasonable by some guests.

Food and Beverage9.3

Breakfast frequently called very good/excellent and restaurant/food praised as delicious; some mention limited variation at breakfast.

Overall Experience9.0

Predominantly very positive overall ('hospedagem sensacional', 'tudo perfeito'), tempered by noise and parking issues for a subset of guests.

Marco

Couple · Sep 2026

Excellent stay. I recommend it.

Liked:The property is located in a good area near restaurants and tourist attractions.

Disliked:Only two items to be reviewed by management. Missing lamps on the night tables next to bed and some black stains on the bathroom ceiling. My wife and I stayed in room #307.

via Nuitee

Location

How to Find Us

Rua Junqueiras, 601

Poços de Caldas · BR

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.