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Hilton Garden Inn Plymouth

Plymouth · US

Hilton Garden Inn Plymouth

8.8
Excellent512 reviews
  1. Hotel Collection
  2. /Hotels in Plymouth
  3. /Hilton Garden Inn Plymouth
WiFi availableFree WiFiParkingFree ParkingSwimming poolHeated pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Plymouth, US

Convenient Amenities

Featuring an on-site restaurant and in-room microwaves and refrigerators, the Hilton Garden Inn Plymouth ensures a comfortable stay for guests.

Relaxation and Recreation

Guests can unwind by the indoor swimming pool or stay connected with free high-speed internet access during their stay.

Explore Nearby Attractions

Located near Plymouth Rock, shopping centers, and local restaurants, guests can easily explore the area's attractions and historical sites. Book now to experience the perfect blend of convenience and comfort at the Hilton Garden Inn Plymouth.

Loading rooms and rates...

Location

How to Find Us

Four Home Depot Drive

Plymouth · US

+1 508-830-0200

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.8

Excellent

512 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Clean rooms
  • +Helpful features

Could Improve

  • –Cleanliness issues
  • –Limited food variety
  • –Some rooms in need of refresh
Cleanliness7.7

Several issues reported including dirt in the bathroom and odor in the room.

Service9.7

Staff received positive feedback for their friendliness and helpfulness.

Location9.7

Convenient location mentioned frequently; well-placed for nearby attractions.

Room Quality8.7

Mostly positive, but some rooms noted as needing refresh and issues reported with the air quality.

Amenities8.7

Good amenities such as breakfast service, though limited food variety acknowledged.

Value for Money8.6

Competitive pricing for the location, but some felt it was overpriced for the quality.

Food and Beverage8.2

Mixed feelings on breakfast quality and limited options expressed.

Overall Experience9.2

Overall pleasant, despite some negative aspects, would stay again per some comments.

Tammy

Extended Group · Sep 2026

7

Very pleased

Liked:Staff at front desk when we checked in was great
Disliked:Room needed a deeper cleaning.

via Nuitee

McElhenny

Couple · Aug 2026

10

Our go to place for Plymouth!

Liked:Great location, close to restaurants with a short drive to the beach. Everything is clean and comfortable
Disliked:N/A

via Nuitee

Kristina

Extended Group · Aug 2026

8

Good overall.

Liked:Clean, convenient.
Disliked:Noisy. Lots of machinery running all night long. Cold hallways and entry.

via Nuitee

V3801ONjackiea

Friends Getaway · Jul 2026

2

Worst Customer Service EVER!!

Liked:If I could give this hotel zero stars, I would. The customer service and complete lack of regard for the guest experience were appalling. In May, I booked a one-night stay for a July wedding through Hilton’s reservation center. The Hilton agent confirmed that one night was allowed and gave me the wedding-block rate, with an email receipt to prove it. When I arrived, the hotel refused to honor that confirmed rate, claiming the block required two nights and the reservation agent had made a mistake. The front-desk staff were incredibly rude and dismissive when I was understandably upset about the unexpected increase. My rate increased by $124, bringing the total to approximately $400 for ONE night. That price is an absolute rip-off for a small, basic room with one bed, no balcony, no included breakfast, and a location in a retail parking lot next to Home Depot. I have stayed in oceanfront Airbnbs and timeshares for less. I had little choice but to accept the increase because I had less than an hour to get ready and board transportation to the wedding. Afterward, I called Hilton customer service first. They agreed that the difference should be refunded and transferred me to the hotel because the hotel was refusing their request and said I needed to speak with them directly. During that one call with the hotel, I was repeatedly interrupted, yelled at, and told, “You are not getting a refund,” before the front-desk representative hung up on me. They claimed that offering me a second night to get the room block rate was an adequate solution the day I arrived—as though paying for a night I did not need or plan for was helpful at all. After that treatment, I knew there was no point in calling the hotel again. I called Hilton customer service back, and thankfully, they handled the situation professionally and issued me a refund check. I greatly appreciate Hilton corporate making it right, but that does not excuse the appalling behavior of the staff at this hotel—both at check-in and afterward. I would never stay at this location again and strongly recommend booking elsewhere.

via tripadvisor

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