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PuroGrand Hotel

Palma de Mallorca · ES

PuroGrand Hotel

9.6
Exceptional475 reviews
  1. Hotel Collection
  2. /Hotels in Palma de Mallorca
  3. /PuroGrand Hotel
Free WiFiFull-service spaHealth or beauty spa nearbyNewspapers in lobby (surcharge)Full-service spaNewspapers in lobby (surcharge)

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Full-service spa, Fitness facilities, Health or beauty spa nearby, Newspapers in lobby (surcharge), Free WiFi, 24-hour front desk

Location

Palma de Mallorca, ES

Discover the elegance of PuroGrand Hotel, a luxurious retreat in the heart of Palma de Mallorca Old Town.

Relaxation and Wellness

Indulge in rejuvenating spa treatments, including soothing massages, and unwind in our steam room or fitness center, designed for your ultimate comfort and relaxation.

Culinary Delights

Savor delicious meals at our on-site restaurant or satisfy your cravings at the snack bar/deli. End your evenings at the bar/lounge with your favorite drink, and don't miss our continental breakfasts to start your day right.

Modern Accommodations

Stay connected in one of our 16 well-appointed rooms featuring LED televisions, private bathrooms with rainfall showerheads, and daily housekeeping for a stress-free experience.

Escape to luxury and comfort; book your stay at PuroGrand Hotel today!

Loading rooms and rates...

Location

How to Find Us

Carrer del Forn de la Gl ria 5, Palma de Mallorca, 07012

Palma de Mallorca · ES

34-971 52 95 39

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </li><li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Cashless payment methods are available for all transactions.</li> </ul>

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PUROGRAND HOTEL

Guest Reviews

What Guests Say

9.6

Exceptional

475 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Excellent food options
  • +Beautiful ambiance

Could Improve

  • –Damp smell in room
  • –Need for refurbishment in some areas
  • –Inconsistent breakfast service
Cleanliness8.7

Some reviews noted issues with damp smells.

Service10.0

Many reviews praised the friendly and accommodating staff.

Location10.0

Multiple comments highlighted the central location and easy access.

Room Quality9.7

Overall positive comments about room quality with some mentions of lighting issues.

Amenities9.7

Access to shared facilities with sister hotels was positively noted.

Value for Money9.2

Generally viewed as good value, although some pricing concerns were mentioned.

Food and Beverage9.7

Breakfast and restaurant experiences received high praise.

Overall Experience10.0

Guests expressed great satisfaction and intent to return.

Katie

Couple · May 2026

5
Liked:The location was great and the room was spacious
Disliked:It was still under renovation, lots of noise, rooms weren’t cleaned until late in the day.

via Nuitee

Joséphine

Couple · May 2026

4

Hotel was still under renovation at the time of booking. They had not notified us of this and tried to move us to anothe

via Nuitee

Irina

Couple · May 2026

7
Liked:The location is good
Disliked:the services were not what we expected. The room wasn’t particularly impressive. The staff was quite slow, and only at the end—when we got really upset—did they try to resolve our issues. I feel that if I hadn’t said anything, no one would have bothered to address them. Also, on the night we stayed (a Saturday), there was a party in the hotel until 1 AM, and I couldn’t sleep. We should have been informed in advance. Overall, I think the price is quite high for the level of service provided.

via Nuitee

Hannah

Solo Traveller · Apr 2026

9
Liked:Location, the room facilities and the Location
Disliked:We had to ask several times over 3 days for milk for the room.

via Nuitee