The Westin Desert Willow Villas, Palm Desert

Multiple reports of dirty pools, stained hallways and at least one guest reporting bugs in the bed; cleanliness is a clear area of concern on some stays.

Staff widely praised (notably an exceptional front-desk agent, Leilani); many comments about helpful, friendly and professional service throughout the property.

Several guests call the location perfect and convenient (near golf course); layout and proximity to activities receive consistently positive mention.

Rooms described as spacious, with good views and well equipped; isolated issues noted (soft bedding problematic for a senior, one report of a dirty bedroom/bugs) but generally solid.

Extensive amenity set praised (many pools, pool tables, basketball/pickleball courts, daily activities, BBQ areas); maintenance lapses reported (murky/unclean pools, occasional closures) but the variety and quantity of amenities are strong.

Property and staff valued by many repeat guests, but parking fees ($30–$35/night) and limited complimentary services reduce perceived value for some visitors.

Limited mentions overall; some guests noted the pool snack bar was closed and lack of ice machines, which detracted slightly from the F&B experience.

Many guests report exceptional stays and plan to return (annual visitors, longtime repeat guests), though a subset reported safety/guest-behavior and maintenance issues that reduced satisfaction for those visits.