Name: The Alts Hotel
Address: Jl. Rajawali No. 8 Palembang, Palembang, 30113
Rating: 9.2

The Alts Hotel, Palembang | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 02:00 PM · Until 01:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Palembang, id

Luxurious Accommodations

The Alts Hotel offers stylish rooms with flat-screen cable TVs, premium bedding, and modern interiors. Each room is equipped with a tea/coffee maker, minibar, and safe for your convenience.

Relaxation and Wellness

Unwind in the infinity pool, pamper yourself at the spa, or stay active at the fitness facilities. The hotel provides the perfect retreat for both relaxation and rejuvenation during your stay.

Dining and Entertainment

Indulge in a wide variety of local and international dishes at the 24-hour Cafe Delapan. For a more vibrant experience, head to the 10 Gastro Pub for live music, fine wines, and refreshing beverages.

Experience luxury, relaxation, and culinary delights at The Alts Hotel. Book your stay now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

56 reviews

Highlights

+Lovely staff
+Delicious food
+Responsive service

Could Improve

–Cleanliness issues
–Lack of courtesy at checkout

Cleanliness5.7

The room cleanliness was unacceptable with hairs on the bed and floor.

Service10.0

The staff was responsive in addressing the cleanliness issue and offered to change rooms.

Location9.9

Not explicitly mentioned; standard quality for this hotel tier.

Room Quality9.2

Room quality was satisfactory, but cleanliness issues were a concern.

Amenities9.9

Not explicitly mentioned; standard quality for this hotel tier.

Value for Money9.7

Not explicitly mentioned; standard quality for this hotel tier.

Food and Beverage9.9

Delicious food was mentioned positively.

Overall Experience9.2

Mixed experience due to cleanliness issues despite positive aspects.

Tendai

Solo Traveller · Jun 2026

Liked:Staff is friendly.

Disliked:A room cleaner who either stole or misplaced my bathing glove.

via Nuitee

William

Solo Traveller · Jun 2026

A Happy Hotelhu

Liked:Staff so friendly. Excellent facilities.. A happy hotel

Disliked:Cannot think of anything negativeA Happy

via Nuitee

Babayo

Solo Traveller · Feb 2026

Liked:Money laundering

via Nuitee

johnnyraymond

Couples · Feb 2026

Unacceptable Experience

Liked:This is my second visit to this hotel, and I recently stayed there. Room #625 was assigned to me; however, the condition was unexpectedly worrisome. Hairs on the bed, a spot on the bed linen, and, even more troubling, hairs all throughout the floor. I directly called the reception, and they told me to send someone to check, and after making a second call, the reception lady offered me to move rooms. Long after, an HK staff came while bringing a new bedsheet with the intention to change the whole sheet, which I refused, and I showed him my findings. Eventually someone brought me a new key for #723, with the expectation that the room should be double-checked before I move in. Unfortunately, the condition was the same. My question: - Did your staff actually inspect the room prior to selling it to the guest? - Was the correct cleaning procedure carried out? - How can you guarantee the cleanliness of the room if it looks like that? - Or is it normal at your hotel? Feedback: Mineral water should be placed in a visible spot for guests to easily find. During checkout, there was not even a courtesy from the hotel; I can assume this is normal. A guest raising a concern is for the hotel to pay serious attention and quickly follow up.

via tripadvisor

Location

How to Find Us

Jl. Rajawali No. 8 Palembang

Palembang · id

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the property will send guests a credit card authorization form after they book to guarantee the reservation. Please note, credit card used for reservation must be valid at time of arrival. If the credit card used during reservation is declined the reservation will be canceled. It is a mandatory show to us antigen result who stays 3 days or moreGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More