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Brookstreet

Ottawa · CA

Brookstreet

9
Exceptional331 reviews
  1. Hotel Collection
  2. /Hotels in Ottawa
  3. /Brookstreet
Free WiFiWheelchair accessible parkingSelf parking (surcharge)RV, bus, truck parking (surcharge)Wheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Elevator, ATM/banking, Gift shops or newsstand, Conference space, Cross-country skiing nearby, Kayaking nearby

Location

Ottawa, CA

Luxurious Spa Services

Indulge in massages, body treatments, and facials at our exquisite spa. A perfect way to pamper yourself during your stay.

Top-Notch Recreational Amenities

While the golf enthusiasts are on the course, enjoy our health club and indoor pool. Unwind and have a pleasurable time with our exceptional recreational facilities.

Elegant Dining and Event Spaces

Take in the stunning golf course view at Perspectives Restaurant, or opt for room service. With versatile event spaces and a business center, we cater to all your needs seamlessly.

Immerse yourself in luxury at Brookstreet in Ottawa (Kanata) and create unforgettable memories.

Loading rooms and rates...

Location

How to Find Us

525 Legget Drive, Ottawa, Ontario, K2K 2W2

Ottawa · CA

+1 888-826-2220

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • The seasonal pool will be open from June to September.
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

331 reviews

Highlights

  • +Great service
  • +Clean and updated rooms

Could Improve

  • –Food options limited
  • –Some complaints about specific dishes
Cleanliness9.3

Rooms clean and updated, specific mentions of cleanliness.

Service9.3

Excellent service mentioned by numerous guests, creating a welcoming atmosphere.

Location9.3

Great location highlighted for purpose and travel convenience.

Room Quality9.3

Spotless and beautifully renovated guestrooms.

Amenities9.3

A variety of activities and facilities, such as pool and spa, available for guests.

Value for Money8.8

Positive experience overall, though some food options felt overpriced.

Food and Beverage7.8

Food has mixed reviews, with some enjoyment but specific complaints.

Overall Experience9.3

Positive comments on memorable experiences and comfort.

Candace16

Couples · Mar 2026

10

Beautiful Hotel

Liked:My husband and I stayed at the Brookstreet Hotel in Kanata at the end of March for two nights to celebrate a very special birthday. We booked through Hotels.com which gave us free parking as a silver perk which was a nice little bonus. From the time we arrived until the moment we left, it was absolutely perfect. The underground parking is a real bonus here. The spots are nice and wide and the garage is clean. It’s a quick elevator ride to the lobby where we were able to check in early. Staff were very welcoming and clearly explained how everything worked including what we needed to do at checkout to leave the parking. Next we headed to our room. We had a king and it was so pretty. We were on a corner with big huge windows and even a balcony with two chairs and a table overlooking the golf course which was a nice surprise. If only it had been warmer. The room itself was quite large with lots of seating and a nice big TV. There was a great coffee maker for morning coffee and I’ll give that a 7/10. Pretty good. We also had a safe, robes, extra blankets, mini fridge, lots of glasses and mugs and an ice bucket. There were lots of places to charge your devices and good lighting for reading. The bathroom was nicely laid out with a separate shower and tub. Only one sink but it was fine. Pretty average amenities…shampoo, conditioner, body wash, hand lotion. Lots of towels and a good hairdryer. It also had a makeup mirror which I really appreciate as a person who wears glasses to see. It can be very difficult to put on makeup without being able to see yourself in the regular mirror. I had placed an order for some treats for the room…a bottle of wine, a couple beers, cheese & crackers, a fruit tray and a bottle of sparking water. It was laid out so beautifully along with a nice birthday card and some amazing chocolates on the house. This hotel has a restaurant, jazz bar, cafe, spa, swimming pool, golf course, outdoor skating rink and so much more but we only visited the bar for a quick drink before hitting the town. The drinks were lovely and service was quick. I’d like to go back for the music sometime. I also thought it was a nice touch that there was a doorman who always opened the doors for us. Very cute. Overall I would say this is a great hotel with upscale amenities, lots to do and a pretty location. We would definitely go back if we were in the area.

via tripadvisor

robf258

NONE · Mar 2026

6

Security threatened eviction if we did not leave a public parking lot that the hotel did not own

Liked:Security threatened eviction if we did not leave a public parking lot that the hotel did not own. We kept lots of distance and were very respectful waiting a hockey teams bus pull up. We were not looking to speak or obtain any communication from the players. My 7 year old just wanted to watch the players walk on the bus. The security guard approached my wife and child in a public parking lot and told them they needed to leave. When questioned on how he can enforce this im a public parking lot he stated there would be consequences. When asked what that meant he stated " well aren't you guest here" hinting my children would not have a place to sleep that evening. We were scared to report him at the time due to backlash and the consequences he stated in his threatening behavior.

via tripadvisor

keldif

NONE · Mar 2026

10

Best west Ottawa hotel, wonderful spa and restaurants

Liked:The Brookstreet hotel is wonderful, if visiting Kanata or west Ottawa stay here! Fantastic staff and rooms, great spa and restaurants.

via tripadvisor

3kdarfavo6

NONE · Mar 2026

4

Totally unacceptable treatment from the beginning to the end.

Liked:From the very beginning our stay at Brook street was bad. The front desk staff (blonde female) was horribly rude and passive aggressive. Quite embarrassing to be honest. I let that slide. In the morning when we woke up we found the shower drain cover removed and it was full of hair and debris. It was absolutely disgusting. I had asked the front desk to work with me on some kind of discount and was offered a measly 15% off. Absolutely awful front desk staff and management they should be embarrassed.

via tripadvisor

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