Name: Alpenheim Charming & Spa Hotel
Address: Via Grohmann 54, Ortisei, 39046
Telephone: +39 0471 796515
Rating: 9.2

Alpenheim Charming & Spa Hotel, Ortisei | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Ortisei, it

Luxurious Spa and Wellness Center

Indulge in relaxation at Alpenheim Charming & Spa Hotel's spa and wellness center, offering hydromassage pools, a relaxation area, massages, and beauty treatments. Enjoy free access to indoor and outdoor pools, ensuring a rejuvenating stay.

Convenient Location and Transportation

Located just a 5-minute walk from the city center, with easy access to public transport and a nearby ski bus, Alpenheim Charming & Spa Hotel offers convenience for exploring the area. Benefit from the winter shuttle service to reach the ski slopes hassle-free.

Comfortable Accommodation with Stunning Views

Experience comfort in bright rooms and suites, many featuring balconies with breathtaking mountain views. Unwind in a welcoming atmosphere with in-room amenities including satellite TV, ensuring a pleasant stay.

Experience luxury, convenience, and comfort at Alpenheim Charming & Spa Hotel. Book now for an unforgettable stay amidst the beauty of Ortisei.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

141 reviews

Highlights

+Excellent service
+Beautiful location

Could Improve

–High price
–Inconsistent room placements

Cleanliness8.7

The room was clean, but one review mentioned a torn sofa, indicating a need for better maintenance.

Service10.0

Staff were friendly and accommodating, providing excellent service based on multiple reviews.

Location9.7

Fantastic location with views of the Dolomites and proximity to the village and gondola.

Room Quality8.6

Spacious rooms with great views, but mentioned need for a bit of modernization.

Amenities9.2

Great pool and spa area, but some reviews indicated a need for improvements on specific features.

Value for Money8.1

Some guests felt the hotel didn't offer good value for money, particularly regarding room placement.

Food and Beverage9.7

Breakfast was described as rich and delicious with a wide variety of choices.

Overall Experience9.7

Overall stay was wonderful with many positive aspects, despite a few drawbacks.

Sofia

Couple · Jul 2026

Liked:Loved everything about this place! Great service, spotless room, amazing pool and spa!! Also LOVED the walking trail to town! Beautiful walk. We thoroughly enjoyed our stay!

via Nuitee

paulsC7322VO

Couples · Jul 2026

Nice Hotel, Terrible Management

Liked:The management was very unpleasant. Nothing charming about the conduct of the manager Georg, despite the name of the hotel. We were given a 'Deluxe Room'. There is no airconditioning in there. My wife was pregnant and the room was unbearably hot. We left the doors and windows open to try to keep the room cool. We were woken by a rubbish truck at 3am and suppliers from 5am onwards. When I complained and asked for a fan, I was given a vertical heater. I was then confronted by Georg, who refused to sit with me to listen to my concerns. He instead was very abrupt and told me he has another room but I will have to pay another EUR 60 for it. After one unpleasant nights sleep I told him this was unacceptable and the least he can do is give us a fan to keep cool or if not, give us another room at no extra cost so at least we have one pleasant nights sleep. I asked him 'What would you prefer? A customer who is unhappy or give us this room (which was available) and at least have a customer who is satisfied?' His reply was 'I do not respond to people who put a gun to my head like this. If you want the room, it's EUR 60'. Well, my primary concern being to look after my pregnant wife and enjoy what was left of our stay, I eventually paid EUR 80 (EUR 60 for the room plus an additional EUR 20 in tax). Needless to say, we are very disappointed with the conduct of the owner, who cares more about the EUR 60 than the true comfort and happiness of his guests. I strongly recommend clients seek other similarly priced hotels with better management.

via tripadvisor

Lyutsiya

Couple · Jul 2026

Great!

Liked:Very cozy rooms, everything was very cleanly and organized/new and well thought out, provided amazing items like slippers,bag,robe,flip flops for pool, etc. Very nice views, staff are very friendly and helpful with information on the Dolomites/hikes, great breakfast, amazing stay overall.

via Nuitee

Paul

Couple · Jul 2026

Unpleasant and rude owner/management.

Liked:The hotel is nicely furnished and the rooms are very modern.

Disliked:The management was very unpleasant. Nothing charming about the conduct of the manager Georg, despite the name of the hotel. We were given a 'Deluxe Room'. There is no airconditioning in there. My wife was pregnant and the room was unbearably hot. We left the doors and windows open to try to keep the room cool. We were woken by a rubbish truck at 3am and suppliers from 5am onwards. When I complained and asked for a fan, I was given a vertical heater. I was then confronted by Georg, who refused to sit with me to listen to my concerns. He instead was very abrupt and told me he has another room but I will have to pay another EUR 60 for it. After one unpleasant nights sleep I told him this was unacceptable and the least he can do is give us a fan to keep cool or if not, give us another room at no extra cost so at least we have one pleasant nights sleep. I asked him 'What would you prefer? A customer who is unhappy or give us this room (which was available) and at least have a customer who is satisfied?' His reply was 'I do not respond to people who put a gun to my head like this. If you want the room, it's EUR 60'. Well, my primary concern being to look after my pregnant wife and enjoy what was left of our stay, I eventually paid EUR 80 (EUR 60 for the room plus an additional EUR 20 in tax). Needless to say, we are very disappointed with the conduct of the owner, who cares more about the EUR 60 than the true comfort and happiness of his guests. I strongly recommend clients seek other similarly priced hotels with better management.

via Nuitee

Location

How to Find Us

Via Grohmann 54

Ortisei · it

+39 0471 796515

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

141 reviews

Highlights

+Excellent service
+Beautiful location

Could Improve

–High price
–Inconsistent room placements

Cleanliness8.7

The room was clean, but one review mentioned a torn sofa, indicating a need for better maintenance.

Service10.0

Staff were friendly and accommodating, providing excellent service based on multiple reviews.

Location9.7

Fantastic location with views of the Dolomites and proximity to the village and gondola.

Room Quality8.6

Spacious rooms with great views, but mentioned need for a bit of modernization.

Amenities9.2

Great pool and spa area, but some reviews indicated a need for improvements on specific features.

Value for Money8.1

Some guests felt the hotel didn't offer good value for money, particularly regarding room placement.

Food and Beverage9.7

Breakfast was described as rich and delicious with a wide variety of choices.

Overall Experience9.7

Overall stay was wonderful with many positive aspects, despite a few drawbacks.

Sofia

Couple · Jul 2026

Liked:Loved everything about this place! Great service, spotless room, amazing pool and spa!! Also LOVED the walking trail to town! Beautiful walk. We thoroughly enjoyed our stay!

via Nuitee

paulsC7322VO

Couples · Jul 2026

Nice Hotel, Terrible Management

via tripadvisor

Lyutsiya

Couple · Jul 2026

Great!

via Nuitee

Paul

Couple · Jul 2026

Unpleasant and rude owner/management.

Liked:The hotel is nicely furnished and the rooms are very modern.

via Nuitee