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Sheraton Orlando Lake Buena Vista Resort

Orlando · us

Sheraton Orlando Lake Buena Vista Resort

7.4
Very Good1,440 reviews
  1. Hotel Collection
  2. /Hotels in Orlando
  3. /Sheraton Orlando Lake Buena Vista Resort
ParkingSelf parking (surcharge)RestaurantSwimming poolHeated poolFence around pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Free beach shuttle, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Orlando, us

Luxurious Amenities

Indulge in the 2 outdoor pools, waterslide, and outdoor hot tub at Sheraton Lake Buena Vista Resort. Relax in a poolside cabana or pamper yourself at the Top of the Palms Spa.

Convenience and Comfort

Each room is equipped with a refrigerator and a flat-screen cable TV. Enjoy the 24-hour fitness centre, games room, and on-site convenience store. Car hire and parking services are also available for your convenience.

Delicious Dining Options

Savor a variety of dining experiences at the Sheraton Resort, from casual poolside meals at the 27 Palms Grill to a la carte and buffet options at Zest Restaurant featuring American cuisine.

Experience luxury, convenience, and delicious dining at Sheraton Lake Buena Vista Resort. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

12205 S. Apopka - Vineland Road

Orlando · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Resort fee includes the following: Scheduled theme park shuttle, Disney send off bottled water, daily $10 food and beverage resort credit, one appetizer, WiFi access, and all scheduled resort activities. Breakfast Included rates are for 2 adults only and any additional guest will have to pay the breakfast price per additional guest.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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SHERATON ORLANDO LAKE BUENA VISTA RESORT

Guest Reviews

What Guests Say

7.4

Very Good

1,440 reviews

Highlights

  • +Clean rooms
  • +Attentive staff
  • +Good location
  • +Pleasant breakfast

Could Improve

  • –Outdated room quality
  • –High resort fees
  • –Lack of bathrobes and slippers
Cleanliness6.9

There were mentions of cleanliness issues in several reviews, particularly outdated rooms and lack of bathrobes.

Service8.4

Positive remarks about staff, especially Angelica and Daniel, highlighting attentive and helpful service.

Location7.9

General praise for the hotel’s location, though one review mentioned noise from the street.

Room Quality6.9

Mixed feedback on room quality; some rooms are dated and need remodeling.

Amenities7.3

Amenities fell short of expectations, e.g., no bathrobes or adequate room instructions.

Value for Money6.7

Concerns about the resort fee and the perceived value of amenities received in relation to price.

Food and Beverage7.9

Breakfast praised as good, alongside specific mentions of positive dining experiences.

Overall Experience7.3

General feedback indicates a satisfactory experience, but room issues detracted from an otherwise good stay.

Sandra

Couple · Apr 2026

3

Never again

Liked:Location
Disliked:Very old Needs to be renovated Husband and I could not stop itching for bed bugs

via Nuitee

Yahaira

Family With Children · Apr 2026

10

Nice and clean

Liked:That was my fourth time staying at the same hotel because it is near everything and the environment is nice and clean
Disliked:Too many black birds around the pool.

via Nuitee

Carolyn

Couple · Apr 2026

8

Other than an unfortunate check-in, the stay was great.

via Nuitee

darrenbR1362CD

Family · Apr 2026

4

Horrible Experience

Liked:My wife and I had a very disappointing experience here. What was supposed to be a relaxing anniversary celebration turned into a horrible and stressful experience. There were a number of things that were very disappointing for us that led to this review. First of all, the pool area was not well maintained at all. The bottom of the pool was visibly green, and there were a large number of leaves floating in the water. It gave the impression that cleanliness and upkeep are not being prioritized, which is especially concerning for a place that advertises resort-style amenities. The uncleanliness and poor maintenance made us feel like we got catfished. The pictures online depicted something very different than what was actually there. They need to definitely update their site pictures to reflect the actual condition of the resort so more people aren’t caught by surprise upon arrival. On top of that, we were woken up very early in the morning by loud construction noises. The construction made it extremely difficult to truly relax and get good rest. To make it even worse, there was no notice given about construction prior to arriving at the property. When we complained about the noise, we were advised that we were informed and that the information regarding construction happening was on their website, neither of those statements being true upon verifying with one of the managers. The most frustrating part of our experience was being told that I was not allowed to have my service animal with me due to not meeting the ADA guidelines, which is completely inaccurate because I have a diagnosed condition and need my service animal with me to help me with daily tasks. I expressed all this to the lady that helped us check-in and she still insisted that I wasn’t allowed to have my service animal with me. She then proceeded to speak with the security manager to verify the ADA regulations and contacted us letting us know that we were going to get charged a $250 “pet fee” since our service animal didn’t fall under the ADA guidelines. It turns out that the fee they charged us showed as “property damage” on our folio. Upon asking what the “property damage” fee was they told me it was the pet fee, so not only were we misinformed, but being charged to have a service animal on the property which is illegal since our dog is a registered and trained service animal. I have never had an issue bringing my service animal anywhere with me so this was very frustrating. The lady who helped check me in showed a lack of understanding of basic ADA regulations which was both inconvenient and concerning. Overall, between the poor maintenance, disruptive noise, and misinformation regarding service animals, I would not recommend staying here. I am typically not the type to complain or leave poor reviews but I had no choice but to leave a poor review about my stay. The only good thing I have to say about this place is that the rooms were very clean, and most of the staff was pleasant and courteous. If you do end up staying here I hope it’s a better experience than we had, but we will not be coming back.

via tripadvisor