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Vila Gale Collection Palácio dos Arcos

Oeiras · pt

Vila Gale Collection Palácio dos Arcos

9
Exceptional1,034 reviews
  1. Hotel Collection
  2. /Hotels in Oeiras
  3. /Vila Gale Collection Palácio dos Arcos
ParkingRestaurantHeated poolInfinity poolAccess to nearby indoor poolFree pool cabanas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Oeiras, pt

Luxurious Accommodation

Experience a stay like royalty at Vila Gale Palácio dos Arcos, a stunning 15th-century palace with rooms inspired by Portuguese poetry. Enjoy breathtaking river and garden views from the new wing rooms, all elegantly decorated in earthy tones.

Relaxation and Wellness

Indulge in ultimate relaxation at Satsanga Spa, offering a range of massage treatments, Turkish bath, hot tub, and sauna. Unwind in style after a day of exploring Lisbon and its surroundings.

Modern Amenities and Dining

Start your day with a delicious à la carte breakfast and savor exquisite meals at the on-site restaurant. Don't forget to visit the bar for a refreshing drink. Additionally, the palace offers a modern conference room in its old wine cellar, perfect for hosting successful events.

Book your stay now at Vila Gale Palácio dos Arcos and elevate your Lisbon experience!

Loading rooms and rates...

Location

How to Find Us

Largo Conde de Alcáçovas

Oeiras · pt

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that access to the indoor pool for children under the age of 12 is allowed from 10:30 to 17:30 and accompanied by an adult. The access to the hot tub, sauna or Turkish bath is limited to people aged over 16 years old. Please note that for all reservations including dinner supplements, drinks are not included. Please note that when booking more than 9 rooms, different policies and additional supplements may apply. Please note that the full amount of the stay is charged at check-in. Please note that on the 31st of December the half-board is a Gala Dinner with Entertainment.

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VILA GALE COLLECTION PALÁCIO DOS ARCOS

Guest Reviews

What Guests Say

9.0

Exceptional

1,034 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Comfortable rooms

Could Improve

  • –Limited breakfast options
  • –Inconvenience with amenities
  • –Some decor outdated
Cleanliness8.8

Generally well-maintained, with good room cleanliness noted.

Service10.0

Super friendly staff and excellent service highlighted in multiple reviews.

Location9.8

Great location with a beautiful view and strategic positioning noted.

Room Quality8.8

Spacious and comfortable rooms, but some decor and modernity issues.

Amenities8.3

Basic amenities and some areas lacking like the spa, which drew negative feedback.

Value for Money8.8

Expectations of a 5-star facility not fully met, impacting perceived value.

Food and Beverage7.8

Breakfast quality and variety were below expectations, particularly for a 5-star.

Overall Experience9.8

Overall enjoyable experience but with specific areas needing improvement.

Julie

Couple · May 2026

3

Disappointed in Portugal due to inattentive and unaccommodating staff.

Liked:Room was spacious.
Disliked:The hotel was not accommodating nor attentive. We had to request toilet paper and towels on a regular basis. Getting a drink pool side was a project. While I requested an early check-in 6 months in advance given we came from U.S., this did not happen. In addition, after staying 8 nights, we were never treated well by staff.

via Nuitee

Anthony

Couple · Apr 2026

10

Perfect place to enjoy peace and quiet.

Liked:Beautiful kept. Always kept to a very high standard. Staff friendly and helpful. Nice pool.
Disliked:Nothing

via Nuitee

Anna

Family With Children · Apr 2026

8

Beautiful hotel to stay in full of history on a very pretty street.

Liked:Location is great. There are restaurants and cafes within walking distance. There is a Pingo Doce supermarket and chemist. Lovely little area by the hotel. Our room was large with plenty of room for two adults and one child and a very good balcony with amazing views. The bathroom had everything and a nice big bath. Big comfy bed. Nice indoor pool, sauna and steam room. Nice outside grounds. Breakfast was pleasant and a good selection. Free underground parking with electric charging points.
Disliked:Although the location of the hotel is great along a pretty street with beautiful buildings, one road down is a very busy road not nice to walk along. There was no kettle in the room, I had to go to reception and carry a mug of hot water up to the room which is up two lifts, it would be nice to sit on the balcony in the mornings and evenings and have a cup of tea but not the end of the world. They play music quite loud in the hallways which is slightly odd. It seems to turn off around 9pm.

via Nuitee

Pedro Especial

Couple · Apr 2026

8

Very nice... 4 star hotel

Liked:The hotel is very nice. An old palace with an excellent refurbishment. We stayed in a top floor room, with a very nice view to the sea. Staff if friendly and helpful. Very nice garden next to the hotel. Adequate price/quality ratio.
Disliked:It was April, Easter holiday but... not enough poll lounge chairs. We requested additional chairs and got the reply that it was not possible because it was not high season yet... Guests had to lie in the ground or in the grass... It is in reality a very nice 4 star hotel, but not a 5 star experience. Breakfast a bit overcrowded.

via Nuitee