Oaxaca City · MX

Hotel Casa las Mercedes

Name: Hotel Casa las Mercedes
Address: Avenida Independencia, 1206, Oaxaca City, 68000
Rating: 8.4

8.4

Excellent284 reviews

WiFi availableFree WiFiRestaurantBarScreens / Barriers between staff and guests for safetyLaundry

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk, Restaurant

Location

Oaxaca City, MX

Modern Amenities and Central Location

Enjoy free Wi-Fi, private parking, and modern rooms with iPod docks at Casa de las Mercedes, just steps away from Zocalo Square.

Charming Colonial Building

Experience the charm of our colonial building with rooms set around a central courtyard. Each room offers a coffee maker, safe, and luxurious amenities for your comfort.

Stylish Dining and Convenient Services

Indulge in our stylish restaurant with courtyard seating, serving daily continental breakfast. Take advantage of room service and explore the city with ease, with the cathedral and gardens just a short walk away.

Book now to experience the perfect blend of modern comfort and colonial charm at Hotel Casa las Mercedes.

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Location

How to Find Us

Avenida Independencia, 1206

Oaxaca City · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that the breakfast served is continental. Breakfast is not included for any additional children staying in the room. Please note that we will require ID from all guests, including children and teenagers at check-in; identification must be valid, and minors must be accompanied by an adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Oaxaca City · MX

Hotel Casa las Mercedes

8.4

Excellent284 reviews

WiFi availableFree WiFiRestaurantBarScreens / Barriers between staff and guests for safetyLaundry

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk, Restaurant

Location

Oaxaca City, MX

Modern Amenities and Central Location

Enjoy free Wi-Fi, private parking, and modern rooms with iPod docks at Casa de las Mercedes, just steps away from Zocalo Square.

Charming Colonial Building

Experience the charm of our colonial building with rooms set around a central courtyard. Each room offers a coffee maker, safe, and luxurious amenities for your comfort.

Stylish Dining and Convenient Services

Book now to experience the perfect blend of modern comfort and colonial charm at Hotel Casa las Mercedes.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

284 reviews

Highlights

+Very clean rooms reported by multiple guests
+Good location — short walk to main sights and quiet area
+Friendly and attentive staff mentioned several times
+Good breakfast and positive restaurant comments
+Interior rooms reduce street noise; rooftop terrace and pleasant nearby streets
+Good internet and functioning air conditioning in many rooms

Could Improve

–Extra fees/charges for small items (bread, towels, coffee pods, early check-in) reduce perceived value
–Noise incident / poor late-night phone response reported (disturbed sleep)
–Some rooms have hard beds, pillow or maintenance issues, low water pressure or leaks
–Parking is off-site (4 blocks) and requires coordination; terrace bar sometimes closed
–Occasional cleanliness lapses reported (hair in bed) despite generally high cleanliness

Cleanliness9.6

Multiple reviews praise cleanliness and well-maintained rooms; isolated issues (hair in bed) reported but overall very clean.

Service8.0

Mixed service: several mentions of attentive, exceptional staff (Omar, friendly reception), but also notable problems (reception not answering late-night calls) that impacted some stays.

Location9.6

Consistently noted as very good — near the center, short walk to sights, quiet surroundings; a few reviewers mentioned it is slightly far from central area but generally praised.

Room Quality7.6

Mixed room quality: comfortable beds and good AC for many, but others reported very hard beds, pillow issues, maintenance needs, low water pressure or leaks, and some rooms were dark.

Amenities8.2

Amenities are adequate: good internet, rooftop terrace and interior rooms reduce street noise; negatives include remote parking logistics, closed terrace bar at times, and extra charges for small items.

Value for Money7.0

Several guests complained about extra fees (charges for bread, towels, coffee pods, broken glass, early check-in fees) lowering perceived value despite generally good facilities.

Food and Beverage8.8

Breakfast and restaurant receive positive comments (good breakfast, delicious food), though some guests noted charged items at breakfast (bread) or limited dinner availability.

Overall Experience8.4

Overall mixed-to-positive experience: many guests enjoyed cleanliness, location and friendly staff, but recurring issues (extra charges, occasional poor nighttime service, room maintenance) impacted some stays.

Angelica

Solo Traveller · Aug 2026

Liked:Hotel cleaning, location and food.

Disliked:They want to charge for everything. Like if I want an extra towel, if I ned more paper toilet. They ask us to pay the bread separately at breakfast time.

via Nuitee

Guadalupe

Solo Traveller · May 2026

Not good at all

Disliked:Im writing this at 3:51AM because the hotel phone is ringing since 3:00 they disrespect their guests sleep., not answering their phones calls. Beds are terribly hard, water pressure bad, is understandable that noise from outside hotel can’t control it. I need to move to other hotel for the last two days in Oaxaca , I was waiting to answer this email until I leave this hotel but, this morning noise is unbearable then they start doing noise early morning every day No rest at all No booking with your company anymore I need to move,

via Nuitee

Johan

Couple · Apr 2026

Liked:It was spacious and clean. The staff was friendly and helpful. The room was interior so no street noise after long days of sightseeing. It’s about a 10 min walk to Templo de Santo Domingo along beautiful cobblestone streets with plenty of cafes, galleries and bars.

via Nuitee

Loren

Extended Group · Mar 2026

Would go back

Liked:Very clean, excellent breakfast!!

Disliked:Rooms somehow dark

via Nuitee

Location

How to Find Us

Avenida Independencia, 1206

Oaxaca City · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.