Syracuse · US

Candlewood Suites Syracuse-Airport by IHG

Name: Candlewood Suites Syracuse-Airport by IHG
Address: 5414 South Bay Road, Syracuse, NY 13212
Telephone: +1 315-454-8999
Rating: 7.2

7.2

Very Good583 reviews

WiFi availableParkingPrivate parkingAccessible parkingLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

2-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Syracuse, US

Convenient Airport Shuttle Service

This hotel offers complimentary shuttle services to Syracuse-Hancock International Airport, ensuring a stress-free arrival and departure experience for guests. Just a quick 2-minute drive away, the convenience is unmatched.

Well-Equipped Rooms with Kitchenette

Each room at Candlewood Suites Syracuse-Airport is thoughtfully designed with a kitchenette featuring a hob, microwave, and refrigerator. The neutral tones and modern furnishings create a cozy atmosphere, complemented by amenities like cable TV and a work desk.

On-Site Amenities for a Comfortable Stay

From the fitness center to free Wi-Fi, guests can enjoy a range of facilities during their stay. The option to barbecue, access the business center, and utilize laundry services adds to the overall convenience.

Book now to experience a seamless blend of comfort and convenience at Candlewood Suites Syracuse-Airport.

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Location

How to Find Us

5414 South Bay Road

Syracuse · US

+1 315-454-8999

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please contact the hotel for information regarding extended parking. The airport shuttle service drop off and pick up is available from 4:00 to 00:00 every day. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Syracuse · US

Candlewood Suites Syracuse-Airport by IHG

7.2

Very Good583 reviews

WiFi availableParkingPrivate parkingAccessible parkingLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

2-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Syracuse, US

Convenient Airport Shuttle Service

Well-Equipped Rooms with Kitchenette

On-Site Amenities for a Comfortable Stay

Book now to experience a seamless blend of comfort and convenience at Candlewood Suites Syracuse-Airport.

Loading rooms and rates...

Guest Reviews

What Guests Say

7.2

Very Good

583 reviews

Highlights

+Location near airport
+Helpful staff

Could Improve

–Poor cleanliness
–Room disrepair

Cleanliness5.3

Numerous reviews mentioned dirty carpets, mold in the shower, and poor overall cleanliness.

Service8.2

Overall, there were positive comments about the helpfulness of the staff.

Location8.3

Many reviews highlighted a convenient location, especially for airport access.

Room Quality6.2

Several complaints about room disrepair, old facilities, and unpleasant odors.

Amenities7.3

Mixed reviews; some mentioned missing kitchen supplies and old appliances.

Value for Money7.7

Reviews indicated it was not worth the money, especially in light of condition issues.

Food and Beverage7.3

No mentions of food and beverage quality; assumed standard for the hotel category.

Overall Experience7.4

Overall sentiment averages to a moderate experience with significant areas for improvement.

wiliam

Solo Traveller · Aug 2026

Liked:I like location of the place. The kitchenette. On site laundry. Close to gas, food, post office and central to my clients.

Disliked:To many cars in the parking lot. Many park there and fly out and I know many are not stay there.

via Nuitee

Reachf

Family · Aug 2026

Recent stay.

Liked:The front desk staff put friendly, I do have a couple of concerns. Upon checking in their very little toilet paper on the rolls and they only give you 2 towels. I since yuu don’t do housekeeping everyday I Woolf suggest putting in the room 4 towels. I know you cdn get new towels at the desk, but who wants to do that everyday of their stay. Another concern is the trash that collects at end of the hallways on each floor. It needs to be picked up more often. It was poking up each day.

via tripadvisor

David Gregg

Solo Traveller · Aug 2026

Disliked:Blood stain on sheet. The shower door would not stay closed, and the track was not leveled. Dog walk area not maintained. The fire alarm went off in the middle of the night with no explanation ofther than a guy standing in the middle of the hallway saying "all good now, all good now"?? Television didn't work (was replaced the 2nd day of stay

via Nuitee

J968MSjamesd

Family · Aug 2026

Terrible Experience

Liked:I would not recommend the Candlewood Suites, at the Syracuse Airport, New York as a place to stay for the following reasons. Our room had a kitchenette but was under-supplied. It had no glasses, silverware or pots and pans to prepare food. Both of our keycards had to be replaced several times because they would randomly stop working We had one bar of soap that was a half inch thick and one and one-quarter inches long, which was to be used for both the shower and sink. (See picture) For comparison, the dental floss box behind the bar soap is 1.5 inches tall and 1.25 inches long. There was a coffee maker in the room but no coffee packets available. Coffee was only available in the lobby. On the first morning we were there, we had to ask the desk help to empty the coffee grounds from that coffee maker before it could make coffee. There was a fitness room; however, internet was not available there, and the programs on the treadmill were not available while working out. Additionally, after working out on the equipment, there were no cleaning supplies to clean the equipment before the next user. There was only one chair in the room. Their advertisement photos show two chairs. Additionally, there were no luggage racks. This meant that the only place to open a suitcase without placing it on the floor or bed was the small desk (that had only the one chair). The snack area in the lobby was empty. There was a vending machine in the lobby, but no other restaurant or food facilities. On two separate floors trash was stored at the end of the hall (see picture). This trash remained there the entire weekend we stayed there. Trash in the stairwell between the first and second floors stayed there a good 24 hours before being picked up. Not shown in their advertising pages is the Tax Recovery fee of $83 per night. This fee goes to the corporation and NOT the government. Additionally, upon checkout, they refused to give us a receipt. They insisted it was only available online.

via tripadvisor

Location

How to Find Us

5414 South Bay Road

Syracuse · US

+1 315-454-8999

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.