Coconut Palms Beach Resort II, an Ascend Collection Hotel

Mixed reports: several guests praised rooms and pools as very clean, but there are multiple complaints about filthy AC coils, dirty kitchen items, lingering odors in hallways and occasional maintenance-related cleanliness issues.

Consistently positive: staff, front desk and management were praised for being helpful, accommodating (resolved booking issues, made anniversary special) and friendly throughout stays.

Strongly positive: repeatedly described as right on the beach, close to restaurants and shops—one of the hotel's standout strengths.

Mixed: some guests found beds comfortable and rooms spacious, while others reported noisy or faulty A/C, uncomfortable beds for some, tiny balconies, wobbly fans and other maintenance issues.

Generally good: pools (including a heated pool) and lounging areas are popular, but guests noted lack of poolside food/drink options (no tiki bar), occasional pool closures, and missing modern conveniences like USB outlets.

Below expectations for some guests due to perceived high rates and additional charges (notably paid parking fees), though occasional gestures (e.g., upgraded/extra rooms) improved perceptions for others.

Limited offerings: several guests pointed out there is essentially no on-site food service beyond a gift shop with pre-packaged items and no pool/bar service, leading to low marks in this area.

Overall positive: many guests described relaxing, wonderful stays and intention to return, despite recurring maintenance, noise, parking and limited F&B issues that tempered some experiences.