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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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The Pontchartrain Hotel

New Orleans · US

The Pontchartrain Hotel

9
Exceptional196 reviews
  1. Hotel Collection
  2. /Hotels in New Orleans
  3. /The Pontchartrain Hotel
Free WiFiWheelchair-accessible on-site restaurantFree newspapers in lobbyConcierge serviceProposal/romance packages availableExpress check-out

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Proposal/romance packages available, Express check-out, Free WiFi, 24-hour front desk, Luggage storage, Express check-in/check-out

Location

New Orleans, US

Luxurious Dining Options

Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.

Convenient Amenities

Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.

Central Location

Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.

Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.

Loading rooms and rates...

Location

How to Find Us

2031 St. Charles Avenue, New Orleans, Louisiana, 70130

New Orleans · US

1-504-323-1400

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Cashless payment methods are available for all transactions.</li> </ul>

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THE PONTCHARTRAIN HOTEL

Guest Reviews

What Guests Say

9.0

Exceptional

196 reviews

Highlights

  • +Friendly staff
  • +Unique decor
  • +Great food and drink options
  • +Beautiful location

Could Improve

  • –Handicapped room not suitable for all guests
  • –Some dated property features
Cleanliness8.7

The rooms were very clean and comfortable, but one review mentioned a flooding issue in the shower.

Service9.7

Staff were consistently described as friendly and helpful, enhancing the overall experience.

Location9.2

Great location with easy access to local transportation, praised in multiple reviews.

Room Quality8.7

Rooms were regularly described as beautiful, but one guest had issues with the handicapped room.

Amenities9.2

Great options for food, drinks, and entertainment on-site.

Value for Money8.7

Reviews indicate a good experience but no specific comments on pricing.

Food and Beverage8.7

Food quality is excellent according to multiple sentiments, particularly the restaurant team.

Overall Experience9.2

Many guests described their stay as amazing and expressed intentions to return.

Houstonjohn

Family · Jun 2025

2

Terrible hotel

Liked:This is not a hotel that you ever want to stay at. Rude, inexperienced staff (the front desk person had no idea how to check us out ) and they don’t provide water in the rooms. After a night out in New Orleans, the only option is buying water from the bar for $7 a bottle! The rooms are very out dated and not decorated with any type of New Orleans style. This place revolves around the roof top bar, that’s all the property is there for

via tripadvisor

deannew454

Friends Getaway · Jun 2025

10

Always great to visit New Orleans

Liked:The valet,Phillip was super helpful as well as the desk clerk, M K, We had a great stay. Our room was super nice and always love going up to Hot Tin fir the view.

via tripadvisor

503BevM

Family · Jun 2025

10

Gorgeous Hotel!

Liked:This is a gorgeous vintage hotel that was built in 1929! Love all the decor, in both the lobby and room along with the gorgeous vintage wallpaper in the ceiling of the elevator! The valet service was exceptional, especially Phillip, who we dealt with the most!

via tripadvisor

N3433KRtylera

Couples · Jun 2025

10

Highly recommend - so great!

Liked:The character, history, and the wonderful staff made our stay so enjoyable. Plus, we enjoyed a couple of the concerts in the Bayou bar. Highly recommend. Plus, the rooms were spotless. We did not go to the café so I can’t speak to that. But the Bayou bar was awesome.

via tripadvisor