Bienville House, New Orleans | Member Rates

Name: Bienville House
Address: 320 Decatur St, New Orleans, Louisiana, 70130, New Orleans, 70130
Telephone: 1-504-529-2345
Rating: 9

Bienville House, New Orleans | Member Rates | Dyme

Free WiFiCovered parkingSecured parkingWheelchair-accessible on-site restaurantFree newspapers in lobbyConcierge service

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Meeting rooms, Fitness facilities, Express check-out, Free WiFi, 24-hour front desk, Express check-in/check-out

Location

New Orleans, US

Walkability

Walk

Bike

Luxurious Accommodations

Stay in one of 83 guestrooms featuring flat-screen TVs, down comforters, and Frette Italian sheets. Enjoy complimentary Wi-Fi and designer toiletries in the private bathrooms with rainfall showerheads.

Top-Notch Amenities

Relax by the outdoor pool, hit the fitness center, or dine at the restaurant with room service available. Sip on drinks at the bar/lounge and take advantage of the complimentary Wi-Fi, concierge services, and business center.

Prime Location

Located in the French Quarter, just steps away from popular attractions like Canal Street and Bourbon Street. Explore nearby landmarks such as the Mississippi River and Caesars New Orleans Casino.

Experience luxury and convenience at Bienville House - book today!

Neighbourhood

What’s Nearby

Canal Street Station

0.5 miles

Another nearby tram stop for easy access to various parts of New Orleans.

Ruby Slipper

489 feet

A cheery cafe known for its signature omelets, Southern brunch fare, and cocktails in a relaxed atmosphere.

4.7

Athenian bar & grill

246 feet

A traditional Greek restaurant offering fresh pitas, skewers, dips, and cocktails.

4.8

Museum of Illusions

0.5 miles

An interactive museum featuring optical illusions and mind-bending exhibits, perfect for all ages.

4.8

Audubon Aquarium

0.5 miles

Explore marine life exhibits, including a 400,000-gallon tank with reefs, sharks, and a walk-through tunnel.

4.4

Steamboat NATCHEZ

0.6 miles

Experience an old-fashioned steamboat cruise on the Mississippi River with buffet dining and live jazz music.

4.4

Canal Place

0.2 miles

A bright, luxury retail complex with three floors of brand-name shops for clothing and accessories.

4.4

Ryan's Irish Pub Inc

174 feet

A laid-back Irish pub known for its Bloody Marys, sports on TV, and karaoke nights.

4.5

Chart Room

495 feet

A straightforward French Quarter bar with an old-school jukebox and sports on TV.

4.6

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

332 reviews

Highlights

+Great location
+Friendly staff
+Spacious rooms

Could Improve

–Cleanliness issues
–Maintenance concerns

Cleanliness7.8

Issues mentioned regarding cleanliness, such as cracked bathroom tiles and moldy grout.

Service9.8

Staff is consistently described as pleasant and helpful.

Location10.0

Perfect location for walking access to major attractions in the French Quarter.

Room Quality8.8

Rooms described as spacious and comfortable, although some may be considered small.

Amenities8.8

Amenities like the pool are appreciated, but some renovations are necessary.

Value for Money8.8

Good value for the prime location, despite some maintenance issues.

Food and Beverage8.8

The absence of daily housekeeping and continental breakfast was noted negatively.

Overall Experience9.3

Generally positive experiences, though some guests felt the hotel was losing its charm.

F4917TRfionar

Family · Apr 2026

Lovely setting; poor customer service

Liked:The location was great if you want to be in the French Quarter and the owners have stayed true to the building's 19th century origins with the decor. A highlight is the beautiful courtyard around the salt water pool (although if you want to swim best to use the rooftop pool at the nearby Montelone Hotel which you have free access to). The reason for the poor score is the at times almost comical poor service. They won't make your bed or restock toiletries in your bathroom unless you request housekeeping by 12pm that day. Not sure how one tiny tube of shampoo provided for three of us would have lasted for our three day stay. And they have a policy of not making the beds if there's any clothes on it... a new one on all of us..! The front of house staff with a couple of exceptions were generally unfriendly with normal asks like asking for a key replacement, a room switch (ours had no windows...) met with surliness. All in all an odd experience with shades of Fawlty Towers.

via tripadvisor

shannonc2182

Couples · Mar 2026

Charming hotel in a great location

Liked:Located on a quiet street in the French quarter with walkability to many of the sights. We stayed in a balcony room over looking the pool courtyard in march and it was nice leaving the doors open and letting a light breeze in. Staff were friendly and accommodating. Comfortable beds! Would stay again!

via tripadvisor

elizabethgI992CR

Family · Mar 2026

Comfort and location all in one

Liked:Five star service! While I wouldn't consider the hotel luxurious it is perfection. Our room was comfortable and quiet. The beds and pillows hugged us to sleep. The hotel had all the amenities we needed. The location is fantastic since it is close to the streetcar, Royal Street, all the touristy spots but it wasn't loud when we were there. Perhaps because we were on the 4th floor but our family of three slept well. I don't think you can find a better place for the price. Some things that made my eyebrows raise but not really a complaint: 1. The phone didn't seem to work. Not that we needed it but odd. 2. The pool heater was broken which I wish we knew about but you are allowed to use the pool at the Hotel Monteleone. 3. We didn't need housekeeping for the few nights we were there but the beds were never made or the towels we used replaced. This is great for environmental reasons but most hotels have a note saying, "If you want housekeeping please let us know". I don't know if we were supposed to call (which we couldn't since the phone didn't work) or if it was an oversight. Again, not an issue for us since we had enough of everything but something to note. Still, I give this place 5 stars because it was perfect for us and I would stay there again in a heartbeat.

via tripadvisor

Lilidalla

Couples · Mar 2026

A Happy Place

Liked:I reviewed the Bienville House a few years ago and just want to reiterate that this is a great hotel. We were there for three nights this past week and again encountered nothing but good things and good people. The location is so convenient for accessing public transportation, walking to Caesars Casino, and enjoying French Quarter activities. Our room (371) was spacious, immaculate, and comfortable. The king bed was wonderful, and its linens were a very nice quality. The room and bathroom had a good amount of space, and both were nicely appointed. We weren’t bothered by the sound of the train at night (as some reviewers mentioned), but neither my husband or I are noise sensitive, and we are acclimated to living near a railroad track at home. The staff, particularly front desk clerk Beverly, is phenomenal! Upon checking into our room, we were surprised to find a box of scrumptious candy (along with a note) as a gesture of appreciation for being return guests. The Downtown Irish Club St. Patrick’s Day parade passed right in front of the hotel during our stay. Beverly graciously offered us folding chairs to use while we watched it, and the bellman (sorry I didn’t get his name) even took them out onto the sidewalk and set them up for us. If there was one minor detail that needs a little work, it’s the shower water temperature. It was difficult to find a happy medium that remained consistent. It seemed to become too hot quickly and when adjusted, it then became too cool just as fast. But we managed fine and didn’t feel it warranted addressing the issue. Again, we were very happy with our stay and look forward to lodging at the Bienville House Hotel on future visits.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Canal Street Station, 0.5 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Bienville House

LowHigh

Medium Carbon

No specific sustainability information is publicly available for this property. [Note: Practices reported but not independently verified.]

Saltwater lagoon pool

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

320 Decatur St, New Orleans, Louisiana, 70130

New Orleans · US

1-504-529-2345

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.