Name: IIDL Suites
Address: Plot No 4A, District Centre, Mayur Vihar, New Delhi, Delhi N.C.R, 110091, New Delhi, 110091
Telephone: 91-11-47668888
Rating: 7.6

IIDL Suites, New Delhi | Member Rates | Dyme

Free WiFiFree valet parkingBilliards or pool tableWheelchair-accessible poolConference spaceFree newspapers in lobby

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Meeting rooms, Fitness facilities, Express check-out, Area shuttle (surcharge), Arcade/game room, Free WiFi

Location

New Delhi, IN

Welcome to IIDL Suites, your urban oasis in the heart of New Delhi.

Recreational Delights

Unwind and refresh with our outdoor pool, invigorate your senses in the sauna, or stay active in our well-equipped fitness center, ensuring a perfect balance of relaxation and rejuvenation.

Culinary Experience

Savor exquisite international dishes at The Epicure Restaurant, which features a bar/lounge for a delightful evening with friends or opt for the luxury of 24-hour room service to dine in the comfort of your room.

Modern Comforts

Our 92 stylishly designed rooms come with private balconies and high-end amenities like iPod docking stations and LED televisions for your entertainment. Stay connected with complimentary wired and wireless internet, while our elegant bathrooms offer a luxurious retreat.

Book your stay at IIDL Suites today for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

7.6

Very Good

126 reviews

Highlights

+Comfortable stay
+Cooperative staff

Could Improve

–Privacy concerns
–Inconsistent service

Cleanliness6.7

The reviews indicate significant dissatisfaction with cleanliness and housekeeping services, leading to a lower score.

Service8.2

Mixed experiences. Some guests reported poor service, but positive mentions of specific staff helped maintain a reasonable score.

Location8.7

Location was not negatively mentioned and is generally acceptable for the area, supporting a higher rating.

Room Quality7.6

While some reviews discussed issues, the overall sentiment suggests a decent quality relative to the price.

Amenities7.7

The amenities offered were reported as lacking in variety and quality, which warrants a moderate score.

Value for Money7.1

Many guests felt they did not receive the expected value for the price paid, reflecting negatively on this category.

Food and Beverage7.2

Guests expressed dissatisfaction with the food quality and pricing, resulting in a below-average rating.

Overall Experience7.7

The overall sentiment is mixed, with several substantial complaints but some positive experiences.

swamysn2013

Business · Feb 2026

Unacceptable Staff Behavior and Poor Service

Liked:Very disappointing experience. The language used by the staff was unacceptable and unprofessional. What was more concerning is that the service appeared very poor even before we completed check-in, which gives a clear indication of the overall attitude and standards. First impressions matter, and unfortunately this hotel failed badly on that front. If this is how guests are treated at the start, it does not reflect well for the future. Overall, it feels like the hotel is going nowhere unless there is a serious improvement in staff behavior and service quality.

via tripadvisor

Sightsee47577418368

Couples · Dec 2025

Unacceptable Privacy Breach at IIDL Suites – Staff Ignores Guest Boundaries, Management Dismisses Complaints

Liked:My stay at IIDL Suites in Mayur Vihar, New Delhi, was marred by a serious invasion of privacy that left me feeling unsafe and disrespected. Although I had deliberately opted out of housekeeping service (no "Clean my room" request selected, and no need for it that day), a male housekeeping staff member entered my occupied room uninvited and without proper announcement. I caught him in the act inside the room and immediately asked him to leave. His lame excuse? He claimed he rang the doorbell three times, got no answer, and decided he had the "right" to let himself in anyway—for housekeeping that I hadn't even requested! This isn't just poor training; it's a blatant disregard for basic guest privacy and boundaries. No waiting for permission and just assuming entry is fine because the guest didn't respond. In what world does that make sense for a supposed "luxury" serviced apartment? When I reported this disturbing incident to the front desk receptionist, their response was infuriating: they shrugged it off as "routine" practice. No apology, no concern for my discomfort, no assurance that it wouldn't happen again or that the staff would be corrected. Instead, they defended the behavior as normal! It's shocking that the management at IIDL Suites allows—and even normalizes—such intrusions, treating a paying guest's explicit preference for privacy as "optional". Shame on the management for cultivating this cavalier attitude toward guest safety and respect. In any professional hotel, especially one rebranded from Fraser Suites and trying to position itself as upscale, staff should never enter an occupied room without clear permission, particularly when service hasn't been requested. A simple acknowledgment of the mistake and an apology could have salvaged the situation, but their indifference speaks volumes about their priorities: apparently, "routine" violations trump customer comfort. This property's history of rebranding (from Fraser Suites to IIDL) suggests ongoing issues, and if they continue tolerating this kind of incompetent, boundary-ignoring staff without accountability, it's no wonder they struggle to maintain a strong reputation. If you prioritize your personal privacy, feeling secure in your room, and being treated with basic courtesy, strongly avoid IIDL Suites. There are far better hotels in Delhi that actually understand hospitality and respect guest requests. Save yourself the frustration and book elsewhere!

via tripadvisor

kushalutreja

Friends Getaway · Dec 2025

1-Star Review: Extremely Disappointing Stay at IIDL Suites Delhi 👎🏼

Liked:The housekeeping here was terrible and slow. I had to wait for hours just to get my room cleaned, even after calling them again and again. Room supplies, like utensils and bathroom items, were always few and incomplete. The food was too expensive, and the butler made me pay cash right away, acting like I would run away without paying when I checked out. Also, they asked for extra money if my visitor stayed in the room for more than two hours, which was a very cheap way to act. I believe a hotel is more than just a big building and other nice things. It's about the experience, good service, and overall care you give to guests. Even though I paid a price for a 5-star place, it felt like a third-class hotel.

via tripadvisor

AnuragV312

Family · Oct 2025

Comfortable stay

Liked:We stayed there for 5 days and it was a comfortable stay. Hotel is clean, staff is courteous, cooperative and humble. We were served by Md jeeshan, who is very humble and cooperative. He also provide us the hot parathas and puris despite of being available there.

via tripadvisor

Location

How to Find Us

Plot No 4A, District Centre, Mayur Vihar, New Delhi, Delhi N.C.R, 110091

New Delhi · IN

91-11-47668888

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Alcohol is not permitted at this property. </li> </ul>

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Guest Reviews

What Guests Say

7.6

Very Good

126 reviews

Highlights

+Comfortable stay
+Cooperative staff

Could Improve

–Privacy concerns
–Inconsistent service

Cleanliness6.7

The reviews indicate significant dissatisfaction with cleanliness and housekeeping services, leading to a lower score.

Service8.2

Mixed experiences. Some guests reported poor service, but positive mentions of specific staff helped maintain a reasonable score.

Location8.7

Location was not negatively mentioned and is generally acceptable for the area, supporting a higher rating.

Room Quality7.6

While some reviews discussed issues, the overall sentiment suggests a decent quality relative to the price.

Amenities7.7

The amenities offered were reported as lacking in variety and quality, which warrants a moderate score.

Value for Money7.1

Many guests felt they did not receive the expected value for the price paid, reflecting negatively on this category.

Food and Beverage7.2

Guests expressed dissatisfaction with the food quality and pricing, resulting in a below-average rating.

Overall Experience7.7

The overall sentiment is mixed, with several substantial complaints but some positive experiences.

swamysn2013

Business · Feb 2026

Unacceptable Staff Behavior and Poor Service

via tripadvisor

Sightsee47577418368

Couples · Dec 2025

Unacceptable Privacy Breach at IIDL Suites – Staff Ignores Guest Boundaries, Management Dismisses Complaints

via tripadvisor

kushalutreja

Friends Getaway · Dec 2025

1-Star Review: Extremely Disappointing Stay at IIDL Suites Delhi 👎🏼

via tripadvisor

AnuragV312

Family · Oct 2025

Comfortable stay

via tripadvisor