Name: Hilton Vacation Club Charter Club Naples Bay
Address: 1000 10th Avenue South, Naples, FL 33142

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

For security purposes, the property requires the credit card used to secure the reservation and a photo ID at check-in. Government-issued photo identification and a credit card is required at check-in for incidental charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Please note that this property can only accept service animals. Pets, therapy animals, and emotional support animals are not allowed. The name on the reservation must match the name of the guest who is checking in. Any advance deposit previously collected on the credit card used to book the reservation will be refunded to the card on file and payment will be obtained on the credit card presented by the guest at check-in. Please note that the daily resort fee is taxable and includes towels, free local calls, and toll free calls. Rooms are serviced before and after checkout. Housekeeping is not available at this time. Update to reflect that the office operates 24 hours, with security on-site from 21:00 to 07:00 Guest checking in after hours must call the property prior to arrival. Due to city occupancy and fire codes, please disclose the exact amount of guests who will be traveling on your reservation. Please note that the maximum occupancy per room is 6 guests and all children are to be considered in the maximum occupancy of 6. CONSTRUCTION ALERT: A roof construction project is scheduled to take place from April 25 through June 21, 2026. During this time, all top-floor units will be out of circulation, and you may notice construction-related noise and activity around the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.