hotel BLUE

Multiple reports of dirty areas: filthy pool, dirty floors, stairwells smelling of urine, condensation/wet rooms, missing toiletries — overall cleanliness is a noted weakness.

Mixed service: several incidents of overcharging and slow/no resolution (not refunded), delayed room readiness and missing towels, but some staff accommodated room requests.

Consistently praised — very close to the beach and attractions, convenient access to town and nearby activities.

Mixed room quality: many guests found rooms clean and comfortable with good beds, while others reported small rooms, poor sofa-bed, maintenance issues (remote, lightbulb, faucet placement) and condensation/AC problems.

Strong amenity offering (pool, swim-up bar, DJ/bar, access to other property pools, arcades and shows) but hampered at times by cleanliness/maintenance of those amenities.

Frequently criticized: extra/hidden fees (parking, resort fee, deposits), perceived overcharges and not worth the price for what was delivered.

Bars, DJ and swim-up bar were commonly praised; little feedback on actual food quality, so overall F&B sentiment is positive based on beverage/entertainment mentions.

Overall mixed: many guests enjoyed the location, pool and entertainment, but recurring issues with cleanliness, fees and some service/maintenance problems tempered the experience.