Home2 Suites By Hilton Mt. Juliet, Tn

Mixed signals: several guests noted generally clean rooms, but there are significant cleanliness issues reported (mold in shower, moldy coffee maker, inconsistent room cleaning, mattress springs poking through) which lower the score.

Strong positive service sentiment: multiple mentions of friendly, accommodating staff (front desk moved guests without hesitation, Noah helped families), easy check-in and helpfulness justify a high score.

Consistently praised: many reviewers cite the location as excellent and convenient to events and family, often highlighted as a key positive.

Mixed room quality: some suites/kitchens described as spacious and welcoming, but others experienced a too-small room, dated finishes, noisy upstairs guests, and beds with noticeable springs — overall slightly above average.

Generally strong amenities: hot/solid breakfast repeatedly praised, good parking, pet-friendly setup and in-room accommodations for pets. Some negatives (coffee maker mold, no complimentary bottled water in one instance) slightly reduce the score.

Perceived as a good value: reviewers call it a great value and express satisfaction for one-night event stays and family visits, supporting a high value score.

Breakfast is a standout (tasty, hot, excellent). A few beverage-related issues (moldy coffee maker) are noted but do not outweigh generally strong F&B sentiment.

Overall positive experience: many guests report being very pleased and willing to return, with service, location and breakfast frequently highlighted; notable negatives (room assignment mix-up, cleanliness problems, occasional noise) temper the perfect score.