Omni Mont-Royal Hotel, Montréal | Member Rates

Name: Omni Mont-Royal Hotel
Address: 1050 Sherbrooke Street West, Montréal, H3A 2R6
Rating: 8.8

Omni Mont-Royal Hotel, Montréal | Member Rates | Dyme

ParkingSelf parking (surcharge)RestaurantSwimming poolHealth or beauty spa nearbyHealth or beauty spa nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Montréal, ca

Walkability

100

Walk

Bike

Luxury Accommodations with Stunning Views

Located in the prestigious Golden Square Mile district, Omni Mont-Royal Hotel offers select rooms with breathtaking views of the city or Mont-Royal Park. Suites feature a separate living area and all rooms are equipped with modern amenities including a 42-inch LCD HD TV and an iHome docking station.

Gastronomic Delights

Indulge in a culinary journey at the on-site Alice Bar, serving a variety of cocktails and light snacks, or visit Le Petit Opus Café for delicious French bistro-style cuisine in a charming setting.

Convenience and Comfort

Stay active at the hotel's fitness centre or explore nearby attractions such as McGill University and the Montreal Museum of Fine Arts, both just a short walk away. With art galleries, restaurants, and upscale shopping within minutes, experience the best of Montreal during your stay at Omni Mont-Royal Hotel.

Book now to elevate your Montreal experience at Omni Mont-Royal Hotel.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

1,528 reviews

Highlights

+Great location
+Excellent service

Could Improve

–Issues with cleanliness
–Cold water in showers

Cleanliness6.6

Negative feedback regarding cleanliness from multiple reviews.

Service10.0

Positive mentions of customer service, especially noted in several reviews.

Location9.6

Great location mentioned in various reviews.

Room Quality8.6

Some rooms were described as dated, but had spacious accommodations.

Amenities9.1

Facilities mentioned positively, though some were criticized for being outdated.

Value for Money8.6

Pricing appreciated, but mixed sentiments on value relative to some negative experiences.

Food and Beverage8.6

Breakfast service mentioned positively, but overall mixed feedback.

Overall Experience9.4

General sentiment indicates a willingness to return, despite some issues.

Isabel

Solo Traveller · Jun 2026

Very reliable, not glitzy but all you need

Liked:Super comfy and lovely staff. Loved the relaxing bar

Disliked:Quite traditional style but thats personal taste

via Nuitee

Amy

Couple · Jun 2026

Very pleasant

Liked:Location and cleanliness

Disliked:Long wait for breakfast

via Nuitee

CristianVRI

Business · Jun 2026

A Disappointing Stay from Start to Finish

Liked:I rarely write reviews, but after this stay at the Omni Montreal I felt compelled to share the complete lack of customer service that we experienced — from the moment we checked in to weeks after we had left. Check-In: Rushed and Impersonal The check-in process set the tone for everything that followed. The lobby was chaos and poorly managed. A large company was checking in and rather than having a seperate queue for them, everyone was stuck waiting behind them. I had a corporate booking arranged and paid upfront through a corporate travel agent. At check-in I was asked for a credit card for a deposit hold, which I clarified and was assured was for the deposit only as this booking was a prepaid corporate booking, but was surprised to see a $1,900 hold placed on my card. When I questioned it, I was reassured the full amount would be released upon checkout. Beyond that, I was told nothing about the hotel or its amenities and had to pull information out of the agent before being hurried along. The Room: Not What You'd Expect at This Price Point The hotel feels tired and well past its prime. The rooms are dated with cracking walls, the carpets felt dirty underfoot, and the bathroom was far from acceptable. We found hair all over the bathroom floor and called reception to have housekeeping return. Someone came up to quickly wipe the floors, and that was that. A little frustrating considering we arrived 1-2 hours before the official check-in time, and were told a complimentary early check-in wasn't available without an additional $50 fee (as they needed to clean the room). If that's the case, I'd really expect a clean room once we came back many hours later after the official check-in time. Housekeeping: A Pattern of Indifference What really pushed the comfort of this stay over the edge was a situation in the hallway. From when we checked in, a tray of dirty dishes was left outside the room across from ours, visable from when we arrived. By day two it was still there, had more food stacked on top, and was starting to smell. We called reception, were told someone would take care of it, and went to bed expecting it to be gone by morning. It wasn't. We called again, got the same answer, and watched housekeeping walk past it twice without touching it or flagging it to anyone. It took three full days and multiple follow-ups from us before it was finally removed. Guests shouldn't have to chase down basic cleanliness issues repeatedly only to be dismissed each time. Checkout: A Two-Hour Ordeal At checkout, we handed over our luggage to be held for a couple of hours and were assured by the agent that he would personally complete our checkout. When we returned, we picked up our bags (and they tried to give us an additional bag belonging to someone else), and I noticed through my phone that checkout had not been processed. A different front desk agent confirmed we were still checked in and that they were about to charge my card the full cost of the stay, $1,649.06 CAD, despite the reservation being a prepaid corporate booking. The reservation agent, Juan, was very dismissive and told us flatly that there was nothing he could do and refused to engage further. We were left with no choice but to contact our travel agent ourselves and ask him to call the hotel directly to sort out a problem that should never have been ours to solve. We spoke to the corporate travel agent who told us he spoke to the reservation agent (Juan). When the travel agent called, I watched Juan pick up the phone and hang it up as the new agent who was helping us went out back. We told his colleague this, and he told us no call had come through. His colleague tried to step in but clearly lacked the experience to handle it, and when he turned to Juan for support and told him the travel agent said he had spoken to him when making the initial booking, Juan walked away and dismissively told him to get management. The story between them changed a few times, and we kept having to come up with solutions. The attitude from both agents at the desk was ranging from nonchalant to outright rude. The manager on duty, Henri, was far more professional. He worked with the travel agent over the phone to piece together what had happened and got us on our way, specifically assuring me my card would not be charged the full amount at all and that he would handle it. We specifically asked and clarified this multiple times, and he assured us that was the case. A Charge I Never Authorized Three days later, on May 25th, I saw a full charge for the entire stay on my credit card. An unauthorized charge, on a card I had only provided for a temporary hold. The hotel took those funds without my consent and without warning. It took until June 8th before the refund finally appeared on my account — nearly two weeks of chasing a charge I never authorized, on top of everything else this stay had already put us through. Final Thoughts This was not a one-off mistake. It was a pattern of poor communication, staff indifference, substandard cleanliness, and a complete lack of accountability at every level. A hotel at this price point should not require guests to fight for basic cleanliness, chase billing errors they didn't create, or feel like they're being held hostage at checkout. We won't be returning unless this situation is somehow rectified, and I would have a hard time recommending this property to anyone based on my current experience.

via tripadvisor

Freedom03039472925

NONE · Jun 2026

Wonderful staff, rooms are lacking

Liked:Location was good, staff was friendly and helpful. Room needed updating, the lights consistently flickered, candy wrappers from previous guest were on the floor when we arrived, windows were dirty and carpet needed a deep clean. Lacking amenities, apparently the pool closed a few years ago which we did not realize until we arrived. We expected it to be nicer being an Omni hotel.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Omni Mont-Royal Hotel

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

1050 Sherbrooke Street West

Montréal · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that all extra fees are excluding taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More