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Hotel Universel Montréal

Montréal · CA

Hotel Universel Montréal

7.9
Very Good2,767 reviews
  1. Hotel Collection
  2. /Hotels in Montréal
  3. /Hotel Universel Montréal
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Montréal, CA

Luxurious Accommodations

Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence

Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation

Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Loading rooms and rates...

Location

How to Find Us

5000 Rue Sherbrooke Est

Montréal · CA

+1 514-253-3365

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel. Please note that parking is limited and based on availability. On-site restaurant is temporarily closed. Hours vary for service. Please contact the property for details. Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

2,767 reviews

Highlights

  • +Comfortable beds
  • +Good location
  • +Helpful staff

Could Improve

  • –Poor cleanliness
  • –Uncomfortable room conditions
  • –High noise levels
Cleanliness7.2

Several mentions of poor cleaning standards and dirty installations.

Service9.2

General satisfaction with staff and service quality, particularly in helpfulness.

Location9.2

Good location for accessibility to attractions, though some found it slightly inconvenient.

Room Quality6.7

Complaints about noise, uncomfortable beds, and overall room conditions.

Amenities7.7

Mention of good facilities, but some comments on amenities not meeting expectations.

Value for Money7.7

Guests felt the hotel was overpriced for the quality received.

Food and Beverage7.2

Disappointing food quality at on-site dining options.

Overall Experience8.2

Mixed reviews with some positive aspects but significant room for improvement.

Manuel

Couple · Sep 2026

7

The location is very good; I would stay there again, but I didn't eat there.

Liked:Overall, the room was very good, except for the very old furniture, and the air conditioning wasn't cold enough for summer. The Staff was very friendly and helpful.
Disliked:As for the restaurant, the food was the worst I've ever tasted; I do not recommend eating there.

via Nuitee

Nasreldin

Couple · Sep 2026

7
Liked:The location
Disliked:The customer service

via Nuitee

Leonie

Family With Children · Sep 2026

9

Great location, convenient parking on site and the price is really good especially with a family.

Liked:The location was fantastic, walking distance to the Gardens, Biodome and Supermarket. The indoor pool was great especially for travelling with children. The restaurant was perfect as we could dine in and not have to travel anywhere for dinner.
Disliked:The room service took longer than expected. On the day we booked room service, our room didn't get serviced until after 1pm. Inconvenient as in the afternoon we wanted to stay back and relax in our room.

via Nuitee

Fabiola

Extended Group · Sep 2026

5

Room are old and a humidity smell.

Liked:Location
Disliked:Needs lot of upgrades

via Nuitee

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