Portola Hotel & Spa at Monterey Bay | Member Rates

Name: Portola Hotel & Spa at Monterey Bay
Address: Two Portola Plaza, Monterey, California, 93940, Monterey, 93940
Telephone: +1 831-649-4511
Rating: 8.8

Portola Hotel & Spa at Monterey Bay | Member Rates | Dyme

Wheelchair accessible parkingSelf parking (surcharge)Secured parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool sun loungers

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Full-service spa, Boat tours nearby, Fitness facilities, Electric car charging station, 24-hour front desk, Terrace

Location

Monterey, US

Walkability

Walk

Bike

Escape to the Portola Hotel & Spa at Monterey Bay, where the serene atmosphere meets coastal charm.

Indulgent Spa Experiences

Unwind in our full-service spa, offering a range of soothing massages and rejuvenating treatments that leave you feeling refreshed and revitalized.

Recreational Retreat

Enjoy our outdoor pool, fitness center, and bike rentals, perfect for exploring the picturesque surroundings while staying fit and active.

Culinary Delights

Savor delectable meals at Jacks Monterey, complemented by a variety of refreshing beverages from one of our two cozy bars, ensuring your dining experience is nothing short of exceptional.

Book your unforgettable stay at Portola Hotel & Spa today and immerse yourself in comfort and luxury right by the stunning Monterey coastline!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

539 reviews

Highlights

+Exceptional service
+Great location
+Comfortable rooms
+Good amenities

Could Improve

–Poor housekeeping
–Issues with room features
–Confusion around billing

Cleanliness8.0

Some comments highlighted insufficient housekeeping and lack of towels.

Service9.5

Exceptional service with apologies for inconveniences and proactive customer service.

Location9.5

Centrally located, easy access to major attractions.

Room Quality8.5

Rooms are clean and comfortable, though some issues were reported.

Amenities8.5

Great fitness center; however, issues with room features were noted.

Value for Money8.5

Mixed feelings due to the feeling of being 'nickel and dimed' in a luxury hotel.

Food and Beverage8.5

Positive remarks about food quality, particularly the lamb dish.

Overall Experience9.5

Overall, guests enjoyed their stay despite some hiccups.

Laura

Couple · Jul 2026

I like staying here. I like the original portola.

Liked:Atmosphere

Disliked:A little pricey .

via Nuitee

Janet

Solo Traveller · Jul 2026

Liked:Staff was very accommodating and location was very convenient.

Disliked:Pillows were a bit flat

via Nuitee

Ashley

Couple · Jul 2026

Overall it was okay

Liked:I love how close it was to the main attractions such as the aquarium and waterfront. I loved the open layout of the lobby and restaurant.

Disliked:I felt the property needed someone TLC. The room was comfortable but the carpet seemed old and worn out and slightly dirty. The pillows were so uncomfortable and stiff. The bar smelled of puke, alcohol, and dirty sanitizing water.

via Nuitee

Sarah

Couple · Jul 2026

Will not stay there again

Liked:Location to our event

Disliked:Staff preoccupied with training staff at front desk. No room service. Restaurant closes at 10:30 and does not re open until 4:00 The shower filled with water did not drain properly

via Nuitee

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Portola Hotel & Spa at Monterey Bay

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Two Portola Plaza, Monterey, California, 93940

Monterey · US

+1 831-649-4511

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 7:00 AM to 10:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A car is not required for transportation to and from this property.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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