Portola Hotel & Spa

Generally reported as clean in many rooms (comfortable beds, clean bathrooms) but several guests noted worn/old carpets, lint on sheets, an unclean pool and occasional odors — mixed cleanliness impressions.

Mostly praised: numerous comments about friendly, accommodating staff and helpful guest services, though a few reports of unfriendly check-in experiences and curt staff at times.

Consistently highlighted as excellent — walking distance to Fisherman’s Wharf, aquarium and many restaurants/shops; repeatedly described as a prime, convenient location.

Rooms often described as comfortable with good beds and nice bathrooms, but several guests noted small rooms, limited views, A/C or ventilation issues, flat pillows and other maintenance concerns.

Lobby and public spaces much liked, but amenities had drawbacks: small or across-the-street pool, limited bar hours, no elevator in some cases and parking fees — amenities are decent but constrained.

Multiple mentions that the hotel feels pricey: expensive breakfast, additional parking charges and a general sense that some rooms/amenities don’t fully justify the cost.

Food generally got positive notes (nice restaurant, tasty breakfast) though some guests complained about high prices and isolated issues (bar smell/cleanliness).

Overall very positive: many guests call it a lovely hotel with a great atmosphere and enjoyable stays, with the strong location and service outweighing intermittent negatives.