Name: Maison Milano | UNA Esperienze
Address: Via Mazzini 4, Milan, 20123
Rating: 9.2

Maison Milano | UNA Esperienze | Member Rates | Dyme

Snack bar/deliConcierge serviceNon-smoking roomsAir conditioningFamily roomsPets allowed

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Family rooms, Pets allowed, Lift / Elevator, Safety deposit box

Location

Milan, it

Luxurious 20th-Century Elegance

Located steps away from Milan's Cathedral, Maison Milano | UNA Esperienze offers a luxurious stay in a 20th-century elegant building. The spacious soundproofed rooms feature modern amenities such as an LCD TV and most rooms even boast a balcony for stunning views of the city.

Personalized Service and Convenience

Guests at Maison Milano enjoy a personalized experience with their own personal assistant available at all times. Whether it's advice on exploring the city or arranging in-room dining, the dedicated assistant ensures a seamless stay. Additionally, amenities like free WiFi, adjustable beds, and a tea/coffee selection add to the convenience.

Prime Location for Exploring Milan

Situated near La Scala Theatre and surrounded by shops and restaurants, Maison Milano | UNA Esperienze offers a prime location for exploring Milan. With Duomo Metro Station just 50 meters away, guests have easy access to the city's top attractions.

Experience luxury and convenience at Maison Milano | UNA Esperienze. Book your stay now for an unforgettable Milan getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

1,626 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–Some cleanliness issues
–Temperature control in rooms

Cleanliness8.7

Some reviews indicated cleanliness issues, but overall it meets hotel standards.

Service10.0

Numerous positive remarks about staff attitude and helpfulness.

Location10.0

Highlight of many reviews, praised for its central and convenient location.

Room Quality8.7

Mentioned as spacious but some reports of temperature control issues.

Amenities8.7

Basic amenities provided, with some missing items noted.

Value for Money9.2

Generally good value, though a few felt it could be better.

Food and Beverage8.7

Limited breakfast options, but coffee and pastries available.

Overall Experience9.8

Most guests reported a very satisfactory experience overall.

James

Extended Group · May 2026

Steps from best Milan sights and experiences

Liked:Very good proximity to Duomo and city attractions. Property was recommended by friends and did not disappoint. Felt more like a suite than a "room". Light fare for breakfast (available daily in lobby) was perfect. Room included good coffee maker and plenty of pods (request if you need additional).

Disliked:Carpets could use a good cleaning.

via Nuitee

698at

Couples · May 2026

Every Party Showed Goodwill. Maison Milano Did Not.

Liked:My husband booked Maison Milano as part of a special trip to celebrate my birthday. Due to a medical accident that occurred during our stay in France, we were forced to cancel the remainder of our Italy itinerary, including our reservation here. We provided full medical documentation to the booking platform, Luxury Escapes. Every other party involved — the other hotel on our itinerary and Luxury Escapes itself — reviewed the same documentation and responded with understanding and goodwill. Maison Milano alone refused to consider the force majeure circumstances, despite two rounds of communication including a direct email appeal. What hurt most was not the financial outcome — we had only asked for a travel voucher, not a refund — but the complete absence of empathy. A special birthday is not a trip you rebook easily. A medical emergency is not a choice. Being told, in effect, that such requests are “too frequent” to merit individual consideration is a deeply disappointing way to treat guests who came to you in good faith. Hospitality, at its core, is about how you make people feel — especially in difficult moments. On that measure, this hotel fell far short. The location is undeniably excellent as per clients reviews. The humanity was not.

via tripadvisor

Craig

Couple · May 2026

Fantastic place to stay in Milan

Liked:Very close to everything and great staff.

via Nuitee

lauritstheisen

Couples · May 2026

Stay Away - Dirty and neglected (Staff Tries)

Liked:My wife and I had a terrible experience at UNA Maison Milano and strongly advise travelers to look elsewhere (Maybe their sister properties?). Despite arriving late in the evening, at 9:00 PM, our room was not even remotely ready for a guest. Upon walking in, we were met with a shocking scene: • Zero Preparation: All the windows and doors were wide open to "air out" the room, which was freezing and clearly smelled. • Bizarre Housekeeping: There was a dirty towel crumpled on the floor being used to prop the door open. • Filthy Conditions: The carpets were stained like no other I’ve seen, and the entire space felt neglected and dirty. It is baffling that a hotel would attempt to check a guest into a room in this condition, especially so late at night. It felt like they were trying to hide a smell or a major maintenance issue rather than providing a clean environment. We refused to stay and were eventually moved to the UNA Hotel Cusani, which was a massive improvement. However, the stress of dealing with this at 10:00 PM at night truly created a big annoyance in a weekend trip. Save yourself the trouble and avoid this property until they undergo a serious management and cleaning overhaul. Everything you see on these negative reviews others put, is correct. To ensure it’s added - the staff tries to be friendly and make up for it, they were really nice, but also know the state of the property. There was no surprise to the complaints, more embarrassment.

via tripadvisor

Location

How to Find Us

Via Mazzini 4

Milan · it

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that only domestic pets weighing up to 25 kg are allowed. Final cleaning fee for pets of EUR 25 is applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

1,626 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–Some cleanliness issues
–Temperature control in rooms

Cleanliness8.7

Some reviews indicated cleanliness issues, but overall it meets hotel standards.

Service10.0

Numerous positive remarks about staff attitude and helpfulness.

Location10.0

Highlight of many reviews, praised for its central and convenient location.

Room Quality8.7

Mentioned as spacious but some reports of temperature control issues.

Amenities8.7

Basic amenities provided, with some missing items noted.

Value for Money9.2

Generally good value, though a few felt it could be better.

Food and Beverage8.7

Limited breakfast options, but coffee and pastries available.

Overall Experience9.8

Most guests reported a very satisfactory experience overall.

James

Extended Group · May 2026

Steps from best Milan sights and experiences

Disliked:Carpets could use a good cleaning.

via Nuitee

698at

Couples · May 2026

Every Party Showed Goodwill. Maison Milano Did Not.

via tripadvisor

Craig

Couple · May 2026

Fantastic place to stay in Milan

Liked:Very close to everything and great staff.

via Nuitee

lauritstheisen

Couples · May 2026

Stay Away - Dirty and neglected (Staff Tries)

via tripadvisor