Name: Hampton Inn Middletown
Address: 20 Crystal Run Crossing, Middletown, NY 10941
Telephone: +1 845-344-3400
Rating: 8

Hampton Inn Middletown | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Middletown, us

Convenient Location and Amenities

Easily accessible from Interstate 84 and near a bustling shopping plaza, the Middleton, New York hotel is a prime choice for travelers. The complimentary daily breakfast buffet and high-speed internet ensure a seamless stay.

Relaxation and Fitness

Guests at Hampton Inn Middleton can unwind by the seasonal outdoor pool or maintain their workout routine at the modern fitness center. The perfect balance of leisure and wellness awaits.

Local Attractions and Nearby Destinations

Explore the Gillinder Glass Museum, scenic Hudson River boat cruises, and the historic Brotherhood Winery, all just a stone's throw away. For those visiting West Point Military Academy, the hotel offers a convenient proximity. Book your stay now for a delightful experience.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

483 reviews

Highlights

+Great location
+Convenient parking

Could Improve

–Uncomfortable bed
–Poor service and cleanliness

Cleanliness6.6

Some rooms had dirty towels and a bad smell.

Service8.1

Service was inconsistent; some staff were accommodating while others were not.

Location10.0

Loved the area, convenient parking.

Room Quality7.6

Bed was uncomfortable and issues with noise.

Amenities7.0

Lacked basic items like shampoo and coffee supplies.

Value for Money8.6

Decent price for the location.

Food and Beverage7.5

Breakfast was okay.

Overall Experience8.6

Mixed experience with positives and several negatives.

citymomlife

Family · Jul 2026

Disastrous stay, hostile staff, and zero accountability. Do not stay here.

Liked:I recently stayed at the Hampton Inn Middletown, NY, and it was hands down one of the worst hotel experiences I have ever had. We booked a 2-Queen room for a party of four, but upon arrival, the room only had two towels. I requested additional towels at 3:35 PM. When we returned to the room at 10:00 PM, still no towels had been delivered. I went down to the front desk to politely follow up, only to be met with extreme hostility. The front desk attendant literally yelled at me, “We don’t have any. What do you want?” before storming off. Leaving four paying guests without basic sanitation amenities, and then berating them for asking for help is completely unacceptable. Beyond the terrible service, the room itself was severely neglected and failed to meet basic brand standards: * The baseboard on the wall was visibly broken. * The wall mirror was filthy and uncleaned. * The hand soap dispenser was completely empty. * The bed was completely missing its bed skirt, leaving the bare underframe exposed. To top it all off, after filing a formal corporate complaint (Case #277118717), the General Manager took days to investigate and ultimately offered a laughable $35 partial refund on a $340 stay, completely ignoring the room condition complaints and brushing off her employee’s hostility because the lobby cameras didn't capture audio. Save your money and stay somewhere else. This property suffers from poor management, neglected rooms, and a total lack of basic customer service standards.

via tripadvisor

Julie

Couple · Jul 2026

Liked:Location only

Disliked:No towel available, the room wasn’t ready when we arrived. The pillows were dirty.

via Nuitee

Helen

Couple · Jul 2026

not the best

Liked:Did not eat breakfast

Disliked:towels in the room had holes in them. there was no hand soap at the sink and no cups to rinse your teeth .

via Nuitee

Scotty1962-12

Couples · Jul 2026

Hampton Inns are starting to look tired.

Liked:The place is in need of an overhaul. Room was quiet, the AC worked but it is minimal for what it cost ($350). Hampton Inns are starting to get old and dated. They need to update their hotels or I will start looking for another chain.

via tripadvisor

Location

How to Find Us

20 Crystal Run Crossing

Middletown · us

+1 845-344-3400

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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