Name: Crowne Plaza Cleveland Airport by IHG
Address: 7230 Engle Road, Middleburg Heights, OH 44130
Rating: 7.8

Crowne Plaza Cleveland Airport by IHG, Middleburg Heights | Member Rates | Dyme

WiFi availableParkingPrivate parkingRestaurantSwimming poolIndoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Middleburg Heights, us

Convenient Location and Amenities

Located near Cleveland city centre and NASA Lewis Research Center, this Middleburg Heights hotel offers free shuttles to Cleveland Hopkins International Airport.

Comfortable Rooms and Facilities

Each room is equipped with a flat-screen TV, desk, and coffee maker. The hotel features a 24-hour fitness centre, free WiFi, indoor swimming pool, and an on-site gift shop.

Travel-Friendly Services

With a smoke-free environment and proximity to Cleveland International Airport, Crowne Plaza Hotel Cleveland Airport ensures a stress-free stay.

Book your stay at Crowne Plaza Cleveland Airport for a seamless travel experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.8

Very Good

521 reviews

Highlights

+Convenient location
+Staff accommodating

Could Improve

–Dirty rooms
–Poor quality amenities
–Bad food

Cleanliness6.1

Multiple mentions of the hotel being dirty and not properly cleaned, including hair in the shower and unmade beds.

Service9.6

Mixed sentiments; some positive remarks about staff being accommodating, but severe issues with staff knowledge and assistance.

Location10.0

Several reviews highlight the convenient location close to the airport and restaurants.

Room Quality7.5

Comments about the rooms being outdated and issues like broken or poorly maintained facilities.

Amenities8.1

Amenities were mentioned as lacking, with no hot water, broken elevators, and poor quality overall.

Value for Money7.0

Overall sentiment indicates that for the price, the experience fell short.

Food and Beverage6.1

Several complaints about the quality of breakfast options being reheated and insufficient.

Overall Experience8.1

General disappointment expressed across multiple reviews regarding the stay.

Michele

Extended Group · Jul 2026

Average

Liked:Clean and convenient

Disliked:No breakfast or communication

via Nuitee

paj0ann

Family · Jun 2026

Disgusting run down hotel

Liked:Disgusting hotel! Rusty shower curtain, peeling wallpaper, holes in curtains, telephone not working. Elevators not working. No bacon or milk at breakfast. Computer and printers not working… probably the fire alarms don’t work either. Had 3 people and was given a king bed room. If I don’t like it, I could go somewhere else is what I was told. They brought a cot!

via tripadvisor

jdI6209BK

Solo Travel · Jun 2026

Dirty and Broken

Liked:Stayed here 3 nights visiting family in Cleveland. The worst hotel I've ever stayed at in Cleveland, bar none. All 3 elevators were out of service during my stay. Reception stated they would be out of order for a couple of weeks. First room was a converted meeting room on 1st floor with thrown togehter furniture, between two meeting rooms with meetings happening. Gave me a 2nd floor room. Had to lug my stuff up some back stairs, waiting for other guests lugging theirs. My room door's weather stripping was hanging off, told reception, they gave me tape to fix it. Door had damage. Carpeting throughout is filthy. On my floor, there was a garbage bag near the elevators for two of the nights. Both toilet paper rolls were broken. Struggled to open the sliding door as it was so caked with crud, it barely moved. Side entrance door was sort of hanging off one of it's hinges and was unlocked, so no security. Went to get a snack one night and the card terminal was out of order, receptionist did not accept payment or charge room. No one there to help guests carry luggage up flights of stairs. Avoid booking the Crowne Plaza. That brand used to be synonomous with clean, hight quality and excellent service. However, this hotel location is ripping people off because you think you'll get that service based on the name. You will not. It needs a serious remodel and upgrade. There a lot of better hotels in Cleveland to be booked. Avoid, avoid, avoid.

via tripadvisor

kfofarf57

Family · Jun 2026

Could not stay because hotel is shut down due to unsafe conditions by fire department

Liked:Hotel is shut down by Fire Marshall. Unsafe to stay.

via tripadvisor

Location

How to Find Us

7230 Engle Road

Middleburg Heights · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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