Name: W Miami
Address: 485 Brickell Avenue, Miami, FL 33131
Rating: 8.2

WiFi availablePaid WiFiParkingValet parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Miami, US

Luxurious Accommodations

The contemporary rooms and suites at W Miami offer linens, robes, and modern amenities like an iPod docking station and a 42-inch flat-screen TV. Guests can also enjoy the convenience of a microwave and mini refrigerator in their rooms.

Relaxing Spa and Fitness Center

Unwind at the on-site spa's water lounge, complete with a reflecting pool, hot and cold plunge pools, and a floating library. Stay active at the hotel's fitness center, equipped with top-notch facilities and expert trainers.

Scenic Dining Experience

Indulge in a seasonal American menu at ADDIKT Modern Kitchen while enjoying breathtaking views of the pool and Biscayne Bay.

Experience luxury and relaxation at W Miami. Book your stay now to enjoy the perfect blend of comfort and sophistication.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.2

Excellent

256 reviews

Highlights

+Clean room
+Friendly staff
+Good service
+Excellent location
+Nice amenities

Could Improve

–Cleaning issues
–Poor staff interaction
–Comfort concerns
–Value for money issues

Cleanliness6.9

Cleaning issues reported; room was not clean and had pet hair.

Service8.9

Mixed sentiments; some staff were friendly and welcoming, but some negative experiences noted.

Location9.4

Prime location in Downtown Miami with views and accessibility.

Room Quality7.9

Generally good, but concerns about comfort noted.

Amenities8.4

Amenities seem appealing; pool and meeting spaces praised.

Value for Money7.9

Concerns about poor experiences suggest lower perceived value.

Food and Beverage8.4

Not directly mentioned, assumed standard quality for this hotel tier.

Overall Experience7.9

Mixed reviews; positive aspects were overshadowed by significant issues.

Roei

Couple · Aug 2026

Liked:Because you fail to say it is under construction and all facilities are closed and the restaurant charges excessive prices

via Nuitee

N4395SUjamesb

Business · Aug 2026

They checked me out early and put me in the wrong room.

Liked:As a Marriott Platinum Elite member, I can honestly say this has been one of the most disappointing hotel experiences I’ve had, and it has made me question whether I would ever stay at this Marriott again. The issue itself wasn’t the problem. When I noticed the Marriott app showed that I had checked out and my room hadn’t been serviced while I was at work, I assumed it was simply a system error. I went to the front desk to let them know, and it turned out they had no record of what room I was in or even that I was physically staying in the hotel. Systems fail—that happens, and I wasn’t upset about that. What was unacceptable was how I was treated afterward. Two members of the front desk staff questioned whether I had ever checked in. After I answered their questions, they continued to argue with me, insisting my answers were wrong. They claimed I hadn’t checked in at the front desk and even insisted I had arrived after midnight, despite me telling them exactly when I arrived. I had to produce the two physical room keys that had been issued to me and ask the obvious question: how would I have obtained room keys if I hadn’t checked in? I even showed them a timestamped photo of myself in my hotel room bathroom at 5:38 p.m. to prove I was a registered guest. Even then, I was asked for my driver’s license and credit card again. There was no apology, no explanation, and no empathy—just a defensive attitude. At no point did anyone acknowledge how absurd the situation had become or apologize for making a paying guest prove they belonged in their own room. The system error was never the issue. The issue was the customer service. Instead of listening, the staff repeatedly challenged me, dismissed what I was saying, and treated me as though I was the problem. I left the interaction feeling embarrassed, disrespected, and frankly stunned. Management later apologized, but the apology was repeatedly qualified by explaining how the system had failed or suggesting there had been a misunderstanding. A genuine apology accepts responsibility. It doesn’t spend most of its time explaining why what happened wasn’t really the hotel’s fault. Technology fails. What defines a great hotel is how its people respond when it does. Unfortunately, this property failed that test. The most disappointing part is that I still had three nights remaining in my stay. Rather than trying to restore my confidence or improve the remainder of my visit, I was simply offered points after the fact. While I appreciate the gesture, I wasn’t inconvenienced by the system issue—I was disappointed by how your staff chose to treat me. There are too many excellent Marriott properties in Miami to accept this level of service. As a loyal Marriott Platinum Elite member, I won’t be returning to this hotel, and I hope management takes a serious look at the culture and leadership of the front desk. World-class hospitality starts with believing your guests, not arguing with them. Not to mention my room was pretty gross. Here are some pictures.

via tripadvisor

OJWTravel

Couples · Jul 2026

Like Flying Transcontinental First Class

Liked:Hi end, staff incredible. Room and decor high level. Service another level. Go, enjoy and you won’t be disappointed.

via tripadvisor

239rosss

Friends Getaway · Jul 2026

Horrendous stay, hotel is a construction site with staff service 1 star standard

Liked:Absolutely horrendous stay and staff were terrible. Booked an apartment through booking.com advertised as at the W. This turned out not to be linked at all. We were told we had access to the gym and pool areas. Neither was set up on the system correctly so even though we were supposed to have access we couldn’t use and no member of staff at the W could seem to help add our names onto the system. Furthermore construction is ongoing at the hotel meaning the pool is closed all weekdays, not communicated when booking, and construction starts early morning preventing a decent nights sleep on your holiday. Completely fraudulent advertisement and service which I will be looking to take further with the relevant regulatory bodies

via tripadvisor

Location

How to Find Us

485 Brickell Avenue

Miami · US

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The breakfast-included rate offers breakfast for up to 2 adults. Any additional guests will be subject to additional charges for breakfast. Only pets 11 kilograms or less can be accommodated. A USD 250.00 fee will be charged per stay. Contact hotel for details. Minor noise disturbances may be experienced during the renovation. Contact property for more details. Please note that valet parking available is not operated or managed by W Miami. In-out charges may apply. Please note that building Facade Enhancement & Restoration Project; The Icon Brickell community, which W Miami is a part of, is undergoing an exterior facade restoration. During this upgrade, access to balconies in some guest rooms & suites will be prohibited & views may be hindered. Also, access to the Icon Brickell 15th floor pool deck will be limited to weekends.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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