Mantra on Russell

Mixed reports: many guests called rooms 'clean' or 'super clean', but a few reported rooms not being serviced, dirty tissues, and missing towels/toiletries on the second day — overall slightly below excellent.

Consistently praised: staff described as friendly, helpful, apologetic and attentive (welcome gestures for anniversaries, accommodating early check-in and late check-out) — strong positive service sentiment.

Very strong: repeatedly called 'great', 'perfect spot in the city', 'centre of town' and close to restaurants/shops — clear standout feature.

Generally positive: rooms described as spacious, comfy beds, balconies, full kitchens and occasional upgrades; minor negatives include an older bathroom in one report and poor TVs in another.

Mixed: parking and laundry/kitchen facilities were appreciated, pool and hot tub reported (pool too cold, hot tub only warm) and some guests found pool facilities adequate — overall slightly below target.

Moderate: guests appreciated upgrades and helpful service, but extra charges (espresso/latte not included) and unclear housekeeping inclusions created some value concerns.

Mostly positive breakfasts ('delicious') but some dissatisfaction: specialty coffees charged separately and occasional bar item unavailability (no cider) tempered the score.

Overall very positive: many guests described stays as 'great', 'perfect', or 'will be back' with staff and location driving strong satisfaction despite a few housekeeping and amenity issues.