InterContinental Melbourne The Rialto by IHG | Member Rates

Name: InterContinental Melbourne The Rialto by IHG
Address: 495 Collins Street, Melbourne, 3000
Rating: 8.6

InterContinental Melbourne The Rialto by IHG | Member Rates | Dyme

ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Melbourne, au

Walkability

Walk

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

1,230 reviews

Highlights

+Excellent location
+Comfortable rooms
+Great amenities

Could Improve

–Overpriced
–Inconsistent service quality

Cleanliness8.5

Room was very quiet and very clean from what I could see, but some switches had been damaged.

Service9.0

Staff were excellent and attentive, but there were issues with guest services requests.

Location9.3

Location perfect; very close to transport and attractions.

Room Quality8.3

Rooms are nice and big with great storage, but some had issues facing the interior.

Amenities8.7

Features indoor pool, gym, spa, but some amenities were not functional as expected.

Value for Money7.8

Very overpriced, not worth the cost especially for inward facing rooms.

Food and Beverage8.3

Good dining options, but room service quality was slow and poor.

Overall Experience8.9

Overall happy with accommodation despite some service and value complaints.

Lonita

Couple · Jun 2026

Disliked:Your rooms are not clean

via Nuitee

Thi Trang

Family With Children · Jun 2026

We really love it!!!

Liked:Excellent room and the beds are comfort.

via Nuitee

Carl

Family With Children · Jun 2026

Enjoyable

Liked:Breakfast

Disliked:The hot tub was out of service

via Nuitee

Resort07875718006

Family · Jun 2026

Deceptive App Interface, Constant Backtracking, and Appalling Elite Service

Liked:As an IHG Platinum Elite Ambassador member since 2017, I have stayed at InterContinental properties globally for nearly a decade. My experience coordinating an upcoming stay with the InterContinental Melbourne The Rialto has been the single most ridiculous and unprofessional display of hospitality management I have ever encountered. I ultimately cancelled my reservation out of sheer frustration. I booked a family stay for 4 guests (2 adults, 2 children) under a "Best Flexible Member Exclusive Rate with Breakfast." My final confirmation invoice explicitly states "With Breakfast" next to our 4-person headcount. Yet, the hotel's administrative team insisted I pay an extra AUD 30 to AUD 52 per child, per day at the hotel, pointing to fine print buried deep inside a hidden rate description menu that completely disappears on the final receipt invoice a customer actually receives. It gets worse. I applied a Milestone Confirmable Suite Upgrade voucher. During initial coordination, their customer service team explicitly confirmed in writing that they "coordinated with the hotel manager" to lock in the top-tier Iconic Suite to accommodate my family. Days later, a different agent completely backtracked on this written promise, forced us into a lower Junior Suite, and mistakenly addressed me by a completely different surname. To top it off, when the Junior Suite was assigned, my live IHG App profile explicitly displayed the text "Lounge Access" under the room details. When I brought this system representation to their attention, they flipped once again, denying it and demanding an extra AUD 130 per person, per day to use the lounge. I escalated this entire mess complete with undeniable screenshot proof of the breakfast invoice and the app's "Lounge Access" glitchdirectly to the General Manager. Instead of taking accountability for his team's conflicting written promises or his corporate platform's misrepresentations, the GM chose to close ranks, hide behind terms and conditions, and ignore the clear bait-and-switch. They chose fine print over a decade of elite loyalty. I officially cancelled our stay and took my family's business to a luxury property in Melbourne that actually understands hospitality and honors its word. Elite members, beware: do not trust their app, and do not trust their word.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at InterContinental Melbourne The Rialto by IHG

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

495 Collins Street

Melbourne · au

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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