Name: The Palmer House Resort, an Ascend Collection Hotel
Address: 5383 Main Street, Manchester, VT 05255
Rating: 8.4

The Palmer House Resort, an Ascend Collection Hotel, Manchester | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Manchester, us

Scenic Mountain Views and Modern Comforts

Discover The Palmer House Resort, Ascend Hotel Collection nestled in the heart of Manchester Center. Enjoy breathtaking mountain views and modern amenities including free WiFi, flat screen TVs, and Italian bath amenities.

Delicious Dining and Exciting Activities

Start your day with a complimentary breakfast and unwind at the à la carte restaurant and bar. Indulge in dinner and drinks while taking in the picturesque surroundings. Engage in outdoor activities like golf, tennis, and fishing excursions arranged by the resort.

Convenient Location and Nearby Attractions

Conveniently located just 800 meters from downtown Manchester, the resort is close to Manchester Country Club, Bromley Mountain, and Stratton Mountain Resort. With Albany International Airport only 78 km away, The Palmer House Resort offers the perfect blend of relaxation and adventure.

Book your stay now at The Palmer House Resort, Ascend Hotel Collection for an unforgettable mountain getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.4

Excellent

436 reviews

Highlights

+Friendly staff
+Great location

Could Improve

–Outdated rooms
–Subpar food quality

Cleanliness8.0

Some guests reported stains and outdated conditions.

Service9.4

Staff received multiple mentions of being friendly and helpful.

Location9.5

Location was frequently highlighted as a positive aspect.

Room Quality7.4

Rooms need significant updates and repairs as noted by guests.

Amenities8.5

Included amenities like breakfast and slippers were praised.

Value for Money7.9

Perceived value was questioned due to room conditions.

Food and Beverage7.5

Food quality didn't meet expectations for some guests.

Overall Experience8.9

Generally a positive experience with some mixed feelings.

griffiths

Couple · Jul 2026

We won’t go back.

Liked:Beautiful property with great potential to be a fabulous resort but it needs a lot of work and upkeep

Disliked:It’s run down and dirty. Check in is at 3pm, we checked into our assigned room at 3:30, upon entering the room it was already occupied. Waited for the room to be cleaned. We went to the store and bought cleaning supplies and sheets to clean up ourselves. The furniture was visibly dirty, the tub and sink were dirty. Sitting at breakfast, everyone that went to the front desk had complaints about their room. We didn’t dare use the swimming pools or hot tub

via Nuitee

W2486XBlindar

Couples · Jul 2026

Used to be a great place, sadly mismanaged.

Liked:We have loved coming here for many years and we’re really disappointed at the poor management this year. The staff was friendly, but the first room we checked into the bathtub was filthy. We moved to another room and there was only 1 set of towels. The tv needed to be reset, but at least this room was clean. The second night we had booked for one of the luxury rooms, which were booked for the first night so we reserved a room the second night. Unfortunately, when we went to check into it, it was no longer available? So they gave us a similar room and it was very nice. But again had to call to get the tv to work (someone had put it into the wrong connection). But no big deal. Normally the hot tub rooms have 4 sets of towels, there were only 2, but at least there were 2, so we didn’t bothere to get anymore, wasn’t worth the trouble to go back to the office yet again. The pool had not been unlocked in the morning, so I had to get them to open it.(again maintenance was on vacation. It happens,) Luckily it was still open when I went back in the afternoon to swim. All the towels were in the used bin, so I had to go and get more from the office. Looked like they had not been washed in a number of days, the used bin was full to overflowing! The pool itself was filthy, lots of debris on the bottom of the pool and many bugs and even a plastic cup floating around the top. The water was below inches the level for the skimmer to work automatically, I did go in anyway, but the pool was pretty gross. Then at check out, we discovered that they now charge a resort fee. Not a whole lot, but still… I resent them charging for the dirty pool, we didn’t use any of the other amenities. This was the first year that they charged for this and didn’t inform us of the change when we checked in. Sadly, we have decided that this is our last time to come to this inn.

via tripadvisor

MILOS

Couple · Jul 2026

Liked:When I arrived at the property, I found the hotel closed. I called the phone number posted on the door multiple times but received no assistance. I also checked the lockbox where late check-in keys are usually left, but there was no key available for my reservation. I then contacted the phone number provided in my Booking reservation and spoke with a representative associated with Palmer House Hotels. He attempted to contact the hotel staff but was unable to reach anyone. After trying to help, he informed me that there was no way for me to access the accommodation and advised me to book another hotel. As a result, I was left without accommodation late at night and had to urgently find and book a different hotel nearby.After a long journey, I spent a significant amount of time trying to contact the property and secure a safe place to stay. The situation caused considerable inconvenience, stress. I don’t recommend it to anyone.

via Nuitee

Erica

Couple · Jul 2026

I would not stay in the establishment ever again and neither should anyone else.

Liked:There was nothing I liked about this property.

Disliked:From start to finish, the stay was absolutely awful. Our room was not ready at 3pm as was supposed to be and the staff could really care less. When it was finally ready, the smell of urine hit you in the face as soon as we opened the door. There were aunts and other bugs all over. Black mold was in the bathroom. In the morning we went to grab a quick breakfast (well before the 11am check out time) before packing the car go home and we lost access to our room with our key. The “maid service” let us back in.

via Nuitee

Location

How to Find Us

5383 Main Street

Manchester · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Swimming pool: Closed from Tue, Sep 8, 2026 until Thu, May 27, 2027 A deposit may be required at the property.

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