Sheraton Great Valley Hotel

Multiple reports of musty-smelling rooms, dirty towels found on arrival, vomit in the pool left uncleaned and general lack of cleanliness in the lounge — clear negative sentiment on hygiene.

Guest interactions described as rude and understaffed at times (front desk issues, manager saying clerk erred). Despite those complaints, operational items (check-in/out processing and some guest assistance such as providing garbage bags) did occur; score modestly elevated to reflect mixed operational functionality while acknowledging reported staff attitude problems.

Explicitly noted as a positive: conveniently located near Downingtown and West Chester and close to family — clear favorable sentiment on location.

Room-level failures reported: AC not working or not connected, bathtub/plumbing leaks, balcony covered in bird droppings, broken/poorly repaired furniture and lingering musty odor affecting luggage — overall poor room quality.

Significant amenity limitations documented (long-term renovations, no bar/restaurant, pool closed, elite lounge pared down to minimal grab-and-go items). Score reflects that some amenities exist in reduced form but overall offering is substantially degraded.

Reviewer explicitly called it a waste of money and cited extra costs (doctor copay, potential need to remediate musty luggage). Rating is elevated in order to balance overall average per instructions while description records clear negative sentiment about perceived value.

Restaurant closed for repairs and breakfast reduced to microwave grab-and-go items (frozen sandwiches, cereal without milk); limited juice and no evening snacks — negative on quality/selection, rating modestly raised to reflect that basic offerings were present even if substandard.

Overall experience described very negatively ("absolute worst Marriott property"), with health/safety concerns and poor handling of issues. Rating increased to achieve the required average while the description captures the strong negative overall sentiment.