Name: Hotel Luna De Plata Mahahual
Address: Avenida Mahaual Manzana 25 Lote 2, Mahahual, 77940
Rating: 8.3

Hotel Luna De Plata Mahahual | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingStreet parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Mahahual, mx

Beachfront Paradise with Spectacular Sea Views

Private Beach Access: Enjoy a private stretch of beach just steps away from your room, perfect for relaxing and soaking up the sun.

Dining with a View: Indulge in delicious Italian and seafood dishes at Luna De Plata's restaurant while overlooking the stunning sea views, creating a memorable dining experience.

Exciting Activities: Dive into a variety of cultural and outdoor activities, from diving and fishing to exploring nearby Mayan ruins, ensuring an unforgettable stay filled with adventure.

Experience the beauty of Costa Maya at Luna De Plata - Book now for an unforgettable beachfront getaway!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.3

Excellent

174 reviews

Highlights

+Good location
+Friendly staff

Could Improve

–Issues with cleanliness
–Sargassum on the beach

Cleanliness7.4

Cleanliness issues mentioned, particularly with linens and spider webs.

Service9.3

Overall positive sentiment regarding the friendliness and helpfulness of the staff.

Location8.9

Generally favorable sentiment for location, noted as good although sargassum odor was mentioned.

Room Quality8.3

Spacious rooms but noted for humidity issues in some rooms.

Amenities7.9

Limited amenities reported, particularly regarding the beach and breakfast options.

Value for Money7.8

Some guests felt the room was overpriced relative to the overall experience.

Food and Beverage8.4

No specific comments about food and beverage, considered standard for this hotel tier.

Overall Experience8.3

Mixed reviews overall, but potential recognized, particularly with the services.

Ruth

Extended Group · Jul 2026

The property is basically closed. The rating and photos should be updated on booking.com and the establishment’s website

Liked:The receptionist was very kind

Disliked:Important to note- The property is basically closed. It should be updated on booking.com. We were given the room we reserved and it was in rough shape. The balcony wood railing was rotting. The sliding glass doe to the patio barely opened. The beach area was open but very unappealing. The onsitte restaurant touted on the web site is permanently closed.

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Adriana

Solo Traveller · Jul 2026

No es opción para disfrutar de la playa

Liked:El staff

Disliked:Mi estancia en Luna de Plata tuvo aspectos positivos, como la tranquilidad del lugar y la amabilidad del personal. Sin embargo, hubo varios puntos que considero importantes para que futuros huéspedes tengan expectativas realistas y para que el hotel pueda mejorar. Lo que más me decepcionó fue la playa. Durante las mañanas había una gran cantidad de sargazo, lo que la hacía prácticamente inutilizable. Entiendo que el sargazo es un fenómeno natural, pero no observé un manejo que permitiera disfrutar la playa temprano. Además, el área de playa no cuenta prácticamente con sombra. Si planeas pasar tiempo frente al mar, es importante saber que no hay espacios donde protegerse del sol. Reservé una habitación con vista al mar, pero desde la terraza la vista está bloqueada por un muro. Para poder ver el mar es necesario ponerse de pie junto a la barda de concreto, por lo que la experiencia no corresponde a lo que uno espera al reservar una habitación con esa descripción. Otro detalle es que las fotografías del sitio muestran camastros en las habitaciones, pero en la mía no había ninguno. Tampoco hay una mesa en la terraza, por lo que, aunque el desayuno es servido en la habitación, realmente no existe un lugar cómodo para disfrutarlo al aire libre. También encontré hormigas durante toda mi estancia, incluso sobre la cama, lo cual resulta incómodo y da una mala impresión de limpieza. Por último, es importante mencionar que el hotel no cuenta con restaurante ni con bar. Si bien hay opciones cercanas caminando, esto limita la comodidad de quienes buscan pasar el día completo en el hotel sin tener que salir. En general, considero que el hotel tiene potencial por su ubicación y ambiente tranquilo, pero la experiencia estuvo por debajo de lo que esperaba debido a la diferencia entre lo anunciado y lo que realmente encontré.

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Rick

Solo Traveller · May 2026

Excellent

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Julie

Couple · Apr 2026

Liked:Location and big room

Disliked:Terrace door did not close properly, and no toilet seat

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Location

How to Find Us

Avenida Mahaual Manzana 25 Lote 2

Mahahual · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that in case of cancellation, there will be no refund. Clients will receive a voucher for another stay in the future. By order of the local municipality, the hotel will charge a mandatory tax of MXN 18.00 per room per night, payable directly at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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