Name: Windsor Puerta del Sol
Address: Pozo, 4, Madrid, 28012
Telephone: +34 915 21 29 95
Rating: 8.1

WiFi availableFree WiFiRestaurantBarSnack barScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk, Restaurant

Location

Madrid, es

Historic Building with Modern Amenities

The guest house, located near Puerta del Sol, seamlessly blends historic charm with modern comforts. The fully-renovated building offers a unique stay experience, combining period features with avant-garde touches. Enjoy the convenience of free Wi-Fi during your stay, ensuring you stay connected effortlessly.

Prime Location for Exploring

Explore Madrid with ease from this central base. With numerous attractions and sightseeing spots within walking distance, you'll immerse yourself in the vibrant city life. Additionally, the proximity of Sol metro station, connecting to 3 different lines, makes navigating the city a breeze.

Seamless Connectivity and Accessibility

Experience hassle-free travel with the hotel's strategic location. Whether you're a leisure or business traveler, the easy access to transportation options ensures you make the most of your time in Madrid. Book now to enjoy a perfect blend of comfort and convenience during your stay.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.1

Excellent

325 reviews

Highlights

+Excellent location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Small room size
–Maintenance concerns

Cleanliness7.5

Several guests reported issues with cleanliness, such as dirty sheets and hair found in rooms.

Service8.5

Most reviews praised the helpfulness and friendliness of the staff.

Location9.0

Guests frequently highlighted the hotel's exceptional location and convenience.

Room Quality7.5

Some reviews mentioned small room sizes and occasional maintenance issues.

Amenities8.0

The breakfast offerings and daily room service were well-received.

Value for Money7.9

Mixed feelings about value due to varying room standards and pricing.

Food and Beverage8.5

The breakfast was noted as very good by several guests.

Overall Experience8.0

Overall, guests enjoyed their stay despite some noted issues.

Carlos

Couple · Sep 2026

Very good location, but expensive and small room

Liked:Location

Disliked:HIgh Price Small Room Good Location

via Nuitee

Karen

Couple · Sep 2026

Fab trip

Liked:Clean and very central

Disliked:Nothing

via Nuitee

Marianna

Family With Children · May 2026

If not for the location it would be a lost vacation.

Liked:Ideal location

Disliked:The room was way below expactations and standards for such a price. Very small bed, very poor lighting you can't see anything as the window is in only one corner, old hotel needs renovation.

via Nuitee

Mary

Solo Traveller · Jan 2026

Adequate accommodation and a great location.

Liked:Although I was disappointed to find that there was no receptionist in the building, the receptionist in nearby Hotel la Victoria, connected with El Pasaje, was very helpful and the breakfast there was very good.

Disliked:I would have preferred a receptionist in the building. The room was extremely hot and the air conditioning wasn't very effective. The signage was very poor, making it difficult to find. A large sign reading Windsor Hotel over the door was confusing; just a small notice reading El Pasaje was attached to the door. I understand changes are underway.

via Nuitee

Location

How to Find Us

Pozo, 4

Madrid · es

+34 915 21 29 95

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking more than 4 rooms, different policies and additional supplements may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.1

Excellent

325 reviews

Highlights

+Excellent location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Small room size
–Maintenance concerns

Cleanliness7.5

Several guests reported issues with cleanliness, such as dirty sheets and hair found in rooms.

Service8.5

Most reviews praised the helpfulness and friendliness of the staff.

Location9.0

Guests frequently highlighted the hotel's exceptional location and convenience.

Room Quality7.5

Some reviews mentioned small room sizes and occasional maintenance issues.

Amenities8.0

The breakfast offerings and daily room service were well-received.

Value for Money7.9

Mixed feelings about value due to varying room standards and pricing.

Food and Beverage8.5

The breakfast was noted as very good by several guests.

Overall Experience8.0

Overall, guests enjoyed their stay despite some noted issues.

Carlos

Couple · Sep 2026

Very good location, but expensive and small room

Liked:Location

Disliked:HIgh Price Small Room Good Location

via Nuitee

Karen

Couple · Sep 2026

Fab trip

Liked:Clean and very central

Disliked:Nothing

via Nuitee

Marianna

Family With Children · May 2026

If not for the location it would be a lost vacation.

Liked:Ideal location

Disliked:The room was way below expactations and standards for such a price. Very small bed, very poor lighting you can't see anything as the window is in only one corner, old hotel needs renovation.

via Nuitee

Mary

Solo Traveller · Jan 2026

Adequate accommodation and a great location.

via Nuitee