Pensión Apolo XI

Most guests explicitly praised cleanliness and daily cleaning options, but a significant complaint reported stained sheets/towels and lack of proper room cleaning during a multi-night stay.

Several reviews praise a friendly, helpful owner and accessible staff (luggage storage help noted), but one review reports very poor customer support and lack of response from the proprietor.

Repeatedly described as excellent and extremely central (steps from Puerta del Sol), making it ideal for sightseeing and very convenient for travelers.

Rooms are reported spacious, comfortable (twin beds, balconies), and quiet when doors closed; however one guest complained about worn or stained linens.

Guests note useful items like AC, microwave and coffee/tea facilities, but multiple reviews request a fridge/frigobar and report missing toiletries (shampoo/gel) and no hair dryer.

Many guests find the pension affordable and good value for central location; one guest felt the price was excessive during a special event week.

Standard quality for this hotel tier

Overall positive guest sentiment with many recommendations for location and cleanliness; a minority of guests experienced notable service or linen issues that reduced their satisfaction.