NH Collection Madrid Palacio de Tepa | Member Rates

Name: NH Collection Madrid Palacio de Tepa
Address: San Sebastián, 2, Madrid, 28012
Rating: 9

NH Collection Madrid Palacio de Tepa | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Madrid, es

Walkability

100

Walk

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

1,612 reviews

Highlights

+Great location
+Excellent service
+Comfortable rooms
+Wonderful breakfast

Could Improve

–Cleanliness concerns
–Value perception as not fully 5-star
–Small bathroom in some rooms

Cleanliness8.4

Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.

Service9.4

Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.

Location9.4

Consistently praised as 'fantastic' and 'excellent', located near attractions.

Room Quality8.8

Described as 'quiet and comfortable' with complaints about a small bathroom.

Amenities8.9

Mentioned positively but not deeply explored in reviews; standard amenities level.

Value for Money8.3

Concerns raised about not being a true 5-star compared to others, impacting perceived value.

Food and Beverage9.4

Breakfast praised as 'amazing' which enhances overall guest satisfaction.

Overall Experience9.4

Overall sentiment is very positive with guests stating they would return.

Alia

Solo Traveller · Jun 2026

Great central location with a great breakfast and very friendly staff.

Liked:The front desk staff were very friendly and helpful. Especially Amal was very kind and super nice

Disliked:The elevators take too long to come. Need new ones

via Nuitee

jeffery

Extended Group · Jun 2026

Totally enjoyed. Would definitely stay there again

Liked:Excellent breakfast (variety and quality) and a friendly waitstaff. Concierge was extremely helpful

via Nuitee

David

Couple · Jun 2026

Liked:Lovely and helpful staff

via Nuitee

wkhoder

NONE · May 2026

ok hotel, old rooms but remodeled

Liked: they gave me an ok room but the bathroom smelled so bad from the toilette, i asked them to fix it but they could not fix it. they were supposed to move me the same day but they didn't and they emailed me at 2300 so they didn't move me the first day and they moved me the second day

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at NH Collection Madrid Palacio de Tepa

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

San Sebastián, 2

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The name on the credit card used for the booking should correspond to the guest staying at the property. Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge. We do not have a spa within the hotel facilities; however, a fee of €15 is charged to access the Spa at We/On Palacio Santa Ana. Additionally, the hotel offers massages and beauty treatments on request within its facilities. Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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