Madrid · es

Madrid Marriott Hotel Princesa Plaza

Name: Madrid Marriott Hotel Princesa Plaza
Address: Calle de Serrano Jover 3,, Madrid, 28015
Rating: 8.8

8.8

Excellent9,313 reviews

ParkingSecured parkingRestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Madrid, es

Luxurious Accommodation

Princesa Plaza, located in Madrid's Argüelles District, offers elegant rooms featuring large reproductions of famous paintings. Rooms are spacious with seating areas, satellite TV, and air conditioning.

Fitness and Wellness

The hotel boasts the Holiday Gym fitness centre with a small indoor pool for aquagym classes. Guests can enjoy complimentary fitness classes and access to cardiovascular equipment.

Convenient Location and Services

Situated near Plaza España Square and the Royal Palace, Princesa Plaza offers car rental, currency exchange, and a helpful tour desk. Shuttle services can be arranged for a seamless travel experience.

Book now to experience luxury and convenience at Princesa Plaza in Madrid!

Loading rooms and rates...

Location

How to Find Us

Calle de Serrano Jover 3,

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the hotel does not accept pets. Please note that baby cots are available upon request and subject to availability for all rooms, except triple rooms. Please note some special rules apply for the fitness center, to be consulted with the hotel. Please note that the maximum capacity of the Deluxe, Superior y Panoramic Superior rooms is 3 guests. Please note: Guests must indicate the ages of the children traveling with them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

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Madrid · es

Madrid Marriott Hotel Princesa Plaza

8.8

Excellent9,313 reviews

ParkingSecured parkingRestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Madrid, es

Luxurious Accommodation

Fitness and Wellness

The hotel boasts the Holiday Gym fitness centre with a small indoor pool for aquagym classes. Guests can enjoy complimentary fitness classes and access to cardiovascular equipment.

Convenient Location and Services

Book now to experience luxury and convenience at Princesa Plaza in Madrid!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

9,313 reviews

Highlights

+Great location
+Outstanding breakfast
+Clean and spacious rooms
+Friendly staff

Could Improve

–Slow check-in/check-out
–Indifferent service experience
–Lack of safety deposit boxes in rooms
–No self-service laundry available

Cleanliness8.9

La limpieza extrema y las habitaciones son espaciosas, bien decoradas y con los útiles necesarios.

Service8.5

Some reviews indicated indifferent management, affecting guest experience.

Location9.2

La ubicación es excelente, cerca de metrou, accesible a lugares importantes.

Room Quality8.7

Camera comfort with spacious setup and decor acknowledged positively.

Amenities8.2

Hotel lacks self-service laundry which is essential for longer stays.

Value for Money8.7

Some excellent experiences are noted, but concerns about pricing are present.

Food and Beverage9.2

The breakfast was outstanding, adding a positive note to the stay.

Overall Experience9.0

Overall a good experience with excellent points mentioned.

jtaylorebanks

Family With Children · May 2026

Liked:breakfast

via Nuitee

Waleed

Couple · May 2026

Liked:I like the room it’s nice and clean and I like the location of the hotel

Disliked:It’s was so noisy due to contraction in some parts of the hotel

via Nuitee

Queenie

Couple · Apr 2026

Liked:The room is spacious and clean. The location is within 10-15 minutes walk to city centre. There are supermarkets, cafes and restaurants around. Also local shops or garden in the neighbourhood that you could enjoy as well.

Disliked:The staff is a bit cool but yet helpful in dealing with this & that. And as a environmental friendly property, you have to request for individual stuffs like bottle of water, etc.

via Nuitee

Exploration544123

Family · Apr 2026

Extremely Disappointing Stay – Unacceptable Service & Behavior

Liked:This hotel has the potential to be excellent given its reasonable pricing with good appearance, but unfortunately it completely fails due to very poor service and attitude. • As a Marriott Platinum member traveling with my family (including my pregnant wife and a baby), I requested a suite upgrade, which I am entitled to. The hotel did provide one, which I kindly offered to another family member traveling with me after being ensured by the front desk that my regular room would have a proper city view. What I received instead was a completely unacceptable view (see photo). • I had contacted the hotel multiple times in advance and during check-in. Despite being told my room would be ready at 11:00 AM, I arrived at 9:00 AM and ended up waiting over two hours, which was extremely difficult given my family situation. This was after paying €28 per person for breakfast while waiting. • The check-in experience was handled by Ms. Kautar – I strongly advise to avoid dealing with her. Her attitude was ironic and unprofessional, and several mistakes and omissions occurred during the process. • Things escalated further when the Front Office Manager, Mr. Menendez, insisted on calling me. Instead of resolving the issue, the conversation lasted 30 minutes and made the situation worse: • He informed me that he had reviewed video footage of my interaction at the front desk without my consent (which raises serious concerns). • He defended his colleague’s behavior rather than addressing the issue. • He told me they are not obliged to fulfill my requests. • He accused me of asking for “free items” and told me not to raise my voice, while he himself was speaking over me. • He mentioned staff were “shocked” because I removed the sofa bed setup — something I had already clearly requested in advance for space due to our baby. • At one point, I was even told I could leave and get a refund — an unrealistic and irresponsible suggestion given I was traveling with a pregnant wife and a young child. • Basic service failures continued: No one informed us that turndown service is not provided unless requested – extremely important when traveling with a baby. At around 10:00 PM, I requested towels and was told to come down and collect them myself. Only after explaining our situation did a kind staff member bring them upstairs. Housekeeping by mistake left only soaps and no body lotion. When my wife called, she was again told to come downstairs to collect it. Who exactly was expected to go downstairs? My pregnant wife with a sleeping baby in the room, or myself while in the shower? Overall, the lack of empathy, professionalism, and basic service standards is shocking for a Marriott property. I am writing this review while still staying at the hotel to help other travelers understand what to expect. This could have been a very good stay. The hotel had every opportunity to deliver a great experience, but instead made a loyal and valuable guest feel completely unwelcome.

via tripadvisor

Location

How to Find Us

Calle de Serrano Jover 3,

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.