Hotel Puerta America, Madrid | Member Rates

Name: Hotel Puerta America
Address: Avenida América, 41, Madrid, 28002
Rating: 8.4

Hotel Puerta America, Madrid | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingParking garage

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Madrid, es

Walkability

Walk

Exclusive Design by Renowned Architects

The Hotel Puerta America boasts exclusive and avant-garde design crafted by world-famous architects like Norman Foster, Jean Nouvel, and Zaha Hadid. Each floor, a masterpiece designed by a different international architect, offers a unique and luxurious experience.

Modern Amenities and Comfort

Enjoy comfortable rooms featuring 1 queen-size or 2 twin beds, along with flat-screen smart TVs equipped with Chromecast for seamless audiovisual streaming. Immerse yourself in luxury and convenience during your stay at Hotel Puerta America.

Gastronomic Delights and Stunning Views

Indulge in modern interpretations of traditional Spanish cuisine at the hotel restaurant. Take in the picturesque surroundings at the terrace and garden, or unwind at the top-floor bar with breathtaking views of Madrid's skyline.

Experience luxury and sophistication at Hotel Puerta America - Book your stay now for an unforgettable experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

10,589 reviews

Highlights

+Friendly staff
+Good location
+Spacious rooms

Could Improve

–Cleanliness issues
–Room maintenance needed
–Limited amenities

Cleanliness7.5

The room cleanliness was critiqued, with reports of unclean bathrooms and worn furniture.

Service9.5

The staff are consistently praised for their friendliness and helpfulness.

Location9.1

The hotel is well-located and has easy access to the metro.

Room Quality8.0

Room quality is mixed with some mentioning issues such as broken fixtures and poor maintenance.

Amenities8.5

Amenities are satisfactory but could use improvements in areas like cocktail offerings.

Value for Money8.0

Some reviews mentioned the price does not match the quality seen, particularly regarding cleanliness and maintenance.

Food and Beverage8.0

Breakfast is noted as good, but issues with the cocktails were mentioned.

Overall Experience8.5

Overall experience is good but affected by cleanliness and maintenance issues.

Morales-Vargas

Solo Traveller · Jun 2026

Liked:The room was well decorated, spacious and the staff were extremely polite

Disliked:Couldn’t complain really it provided everything I needed

via Nuitee

krishI2679HW

Family · Jun 2026

Short 3 night break with family

Liked:Great location, Very friendly staff.. Very clean and tidy hotel..

via tripadvisor

Dr. Gunter Friedrich

Couple · Jun 2026

Mixed / value for money so-so

Liked:Interesting architecture exceptional design good and friendly staff Food in bar very good

Disliked:Situation Loud motorway. Nothing around Internet not good Toilet flush did not work properly Vip lounge is a shame, good seating, but: No good food very very little food No wine or sparkling wine Will not replenish even when asked

via Nuitee

Sue Brunning

Couple · Jun 2026

Nice staff but didn't meet high expectations and just too far from the centre

Liked:The staff were kind and attentive when checking in and out. I really appreciated being given a bottle of water while queuing for check-in on a very hot day after walking across town for 40 mins to reach the hotel. The bar and restaurant staff were also lovely. Breakfast was decent and organised. It seemed to be generally quiet and was very clean.

Disliked:Sorry to say that apart from the staff and the arty parts, this didn't feel much like a 5-star hotel. We stayed in a deluxe room on the Norman Foster floor and the room was not much different from a standard nice hotel room. I was a bit disappointed upon opening the door, as we had chosen this hotel to stay in one of the unusual bedrooms. It was also pretty impractical in a number of ways. The aircon wasn't working properly, although to be fair, it was sorted promptly. The wifi just didn't work at all. The lighting was pretty hard to work out, and several lights turned off and on randomly. The wardrobe was hidden behind two really heavy doors that you had to pull and slide with force, and would be pretty impossible for anyone with a physical impairment. Only one side of the bed had a plug socket. Little 5-star extras like a minibar (present but empty), slippers and a robe were missing. There was only one small towel rail inside (!) the shower area, nowhere to hang hand towels by the sinks (which are inside the bedroom itself), so I had to resort to hanging it on the back of one of the chairs in the room. The shower 'cubicle' was completely open to the room. And finally, and this may be personal preference - the toilet had frosted glass with what can only be described as a 'peephole' in the door, meaning that there was zero privacy in terms of sight and sound. I don't care how in love you are, or how long you have been a couple, I don't know many people who want to see or hear their partner on the toilet, or vice versa. Also, do be aware that it is by no means central to Madrid. Getting into town by public transport takes at least 30 minutes and likely to require changing metro trains. Very convenient for Barajas airport though, which is the tradeoff. Sadly I don't think the hotel was worth staying so far from the centre and all it has to offer.

via Nuitee

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hotel Puerta America

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Avenida América, 41

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking more than 9 rooms, different policies and additional supplements may apply. The credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit. All cots and extra beds are subject to availability and have to be requested in advance. Please note the following prices for children's breakfast: *up to 4 years, free; *from 5 to 12 years, EUR 12,50 per day. Private parking is available on site (reservation is not possible). Parking costs € 30 per day. This is subject to availability at each entrance to the building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Swimming pool: Closed from Wed, Sep 16, 2026 until Mon, Jun 14, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

10,589 reviews

Highlights

+Friendly staff
+Good location
+Spacious rooms

Could Improve

–Cleanliness issues
–Room maintenance needed
–Limited amenities

Cleanliness7.5

The room cleanliness was critiqued, with reports of unclean bathrooms and worn furniture.

Service9.5

The staff are consistently praised for their friendliness and helpfulness.

Location9.1

The hotel is well-located and has easy access to the metro.

Room Quality8.0

Room quality is mixed with some mentioning issues such as broken fixtures and poor maintenance.

Amenities8.5

Amenities are satisfactory but could use improvements in areas like cocktail offerings.

Value for Money8.0

Some reviews mentioned the price does not match the quality seen, particularly regarding cleanliness and maintenance.

Food and Beverage8.0

Breakfast is noted as good, but issues with the cocktails were mentioned.

Overall Experience8.5

Overall experience is good but affected by cleanliness and maintenance issues.

Morales-Vargas

Solo Traveller · Jun 2026

Liked:The room was well decorated, spacious and the staff were extremely polite

Disliked:Couldn’t complain really it provided everything I needed

via Nuitee

krishI2679HW

Family · Jun 2026

Short 3 night break with family

Liked:Great location, Very friendly staff.. Very clean and tidy hotel..

via tripadvisor

Dr. Gunter Friedrich

Couple · Jun 2026

Mixed / value for money so-so

Liked:Interesting architecture exceptional design good and friendly staff Food in bar very good

via Nuitee

Sue Brunning

Couple · Jun 2026

Nice staff but didn't meet high expectations and just too far from the centre

via Nuitee