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Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Madrid · es

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

9.2
Exceptional479 reviews
  1. Hotel Collection
  2. /Hotels in Madrid
  3. /Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World
ParkingSelf parking (surcharge)RestaurantHealth or beauty spa nearbySpa/wellness center servicesHealth or beauty spa nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Madrid, es

Walkability

100
Walk

Luxurious Accommodation

The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and Entertainment

Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and Leisure

With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

Loading rooms and rates...

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

LowHigh
Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Hermosilla, 2

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All cots are subject to availability. When booking more than 9 rooms, different policies and additional supplements may apply. Please note that guests must present the credit card used to make the reservation on arrival. Please note that the hotel only accepts pets with a maximum weight of 10kgPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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HOTEL FÉNIX, A GRAN MELIÁ HOTEL - THE LEADING HOTELS OF THE WORLD

Guest Reviews

What Guests Say

9.2

Exceptional

479 reviews

Highlights

  • +Excellent location
  • +Friendly and professional staff
  • +Beautiful hotel

Could Improve

  • –Small room size
  • –High price for amenities
  • –Cleanliness issues
Cleanliness8.8

Some negative feedback regarding cleanliness, especially with the dirty duvet.

Service10.0

Staff was warm, friendly, and helpful; positive reviews indicate a high service level.

Location9.8

Multiple mentions of excellent location and convenience.

Room Quality8.8

Complaints about room size and comfort; described as small and cramped.

Amenities8.3

Criticism regarding lack of amenities typical in 5-star hotels.

Value for Money8.8

Some reviews indicated the price was high relative to room size.

Food and Beverage9.3

Some stated the breakfast did not meet standards; however, food quality was mostly praised.

Overall Experience9.8

Overall positive experience with some highlighted issues.

ariela

Couple · May 2026

10
Liked:Location was terrific . Staff extremely helpful and nice. Will stay there next time.

via Nuitee

R9203MEevelync

Family · May 2026

10

Beautiful Hotel and excellent staff

Liked:Andrea DP, went out of her way to accommodate us to ensure we enjoyed our. Thank you so much Andrea!!!

via tripadvisor

U979JEmaxn

Couples · Apr 2026

10

More than a hotel . . . A refuge and glorious throwback

Liked:The Hotel Fenix Gran Melia is located superbly in the Salamanca area of Madrid. For those whom walking is no issue, it is within short or longer walks of tremendous shopping, amazing architecture, beautiful parks, excellent restaurants, and a host of other Madrid offerings across cultural and scenic dimensions. The hotel resists the temptation to go with ever more minimalist steely and “simple” and sleek approaches to decor or design. Those have their virtues, but the Fenix Gran Melia foregoes those and sticks with a commitment to traditional, plush, colorful ambience. The overall vibe is gracious politeness and a kind of assertive commitment to a sense of duty to care for the client and do what is possible to make guests feel cared for in a professional, almost loving fashion. The sense of being in an older time and place with a different, close-to-regal approach is palpable. Our room was nicely furnished with all the amenities of a top-tier facility, and the only thing I missed was a pool. But that’s a minor thing. The meals at the hotel are beautify and tastefully prepared and for those with interests in all forms of alcohol will find this hotel a nirvana for those who like a taste or a bit more of that sort of thing. I enjoyed the breakfast, which was included in our package. Here is the most important thing. I cannot go into details about it, but we had a personal issue that involved an allergic reaction to the materials used in the bedding. It occurred at 2am and yet the available staff literally stripped the entire bed, while reassuring us of how they empathized and that they are there to deal with whatever they can safely do. They remained positive and did all they could to reassure us. The literally removed every part of the bedding and replaced it with stuff that my spouse could tolerate. And in the morning they apologized. The entire staff seemed to be aware of the incident and their reaction was to just double and triple down on empathy and care. I relate this to tell you all out there that unlike the empty slogan “you’re in good hands with (fill in the blank),”. In the case of the Fenix Gran Melia, we really were in good, caring, and competent hands. As for other issues, the hotel seemed tranquil and serene, despite being a stone’s throw from some of Madrid’s busiest and swankiest places. Excellent location, a glimpse into a pace and demeanor of a different time and place, with professional, empathetic, and competent staff throughout, wonderful meals . . . The Hotel Fenix Gran Melia has it all, in my view. Now to end it, I want to single out Andrea Ruiz at reception. She was, along with her night-call partner and colleague, beyond kind and solicitous. She really is a jewel and treasure, along with the people who worked with her. Any organization would be blessed beyond measure to have her working for them.

via tripadvisor

Airmarshll

Family · Apr 2026

10

Loved this hotel

Liked:Great hotel, terrific staff, and great location. Staff is friendly and attentive and make you feel special. I would 100% stay here the next time I visit Madrid. This was the right choice for our trip.

via tripadvisor