Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World, Madrid | Member Rates

Name: Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World
Address: Hermosilla, 2, Madrid, 28001
Rating: 9.2

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World, Madrid | Member Rates | Dyme

ParkingSelf parking (surcharge)RestaurantHealth or beauty spa nearbySpa/wellness center servicesHealth or beauty spa nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Madrid, es

Walkability

100

Walk

Luxurious Accommodation

The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and Entertainment

Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and Leisure

With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

518 reviews

Highlights

+Excellent location
+Friendly and professional staff
+Beautiful hotel

Could Improve

–Small room size
–High price for amenities
–Cleanliness issues

Cleanliness8.8

Some negative feedback regarding cleanliness, especially with the dirty duvet.

Service10.0

Staff was warm, friendly, and helpful; positive reviews indicate a high service level.

Location9.8

Multiple mentions of excellent location and convenience.

Room Quality8.8

Complaints about room size and comfort; described as small and cramped.

Amenities8.3

Criticism regarding lack of amenities typical in 5-star hotels.

Value for Money8.8

Some reviews indicated the price was high relative to room size.

Food and Beverage9.3

Some stated the breakfast did not meet standards; however, food quality was mostly praised.

Overall Experience9.8

Overall positive experience with some highlighted issues.

rafaelp806

Business · Jun 2026

Israel - The guy

Liked:Israel is a great guy ! Very helpful and high energy. Best doorman I ve ever met

via tripadvisor

454bethanyb

Couples · Jun 2026

The gold standard for luxury

Liked:Absolutely perfect in every way. Staff is warm and welcoming. The breakfast buffet is incredibly, with a large assortment of hot and cold items. Truly a 5 star luxury hotel. Great location in Salamanca makes a good base for visiting top sites in Madrid; also convenient to Atocha train station. There is a house car that will take you anywhere within 5 km if it's available. Rooms are large and comfortable, with luxe amenities from Carner Barcelona. Two sinks, separate toilet from shower, robes, and more. Staff remembered us and greeted us by name.

via tripadvisor

Clara

Couple · Jun 2026

Loved it, totally recommend!

Liked:Great Hotel, very nice location, clean, food is very good as well.

Disliked:I liked everything

via Nuitee

Global555702

Couples · May 2026

Don't book red level rooms!! It's a scam.

Liked:We booked this hotel for our 3-day stay in Madrid as part of a visit to Europe including Paris and London. As a much anticipated trip we had been looking forward to for a long time, we paid extra for the highly uphelp status of "Red Level Room". Needless to say my expectations were quite high, as there is quite a surcharge to upgrade your room to Red Level Tier. Before you do the same, let me warn you about how we believe this was a scam. The hotel itself is situated in a very central area. Close to museums and shops. It is beautiful inside, although there are some design issues that could be improved in the rooms. The red level tier is supposed to get you private checkin (not desireable at all), better room on better floor (they gave us floor 1), and private area on seventh floor where you have exclusive access to snacks, tapas, breakfast, and alcoholic and non-alcoholic drinks all day. When we saw the private room on the 7th floor, it was really underwhelming. It looks like a cheap diner. The tapas leave you wanting to order something that's not sitting on the counter and free. The drinks are okay, but nothing fabulous (you have to mix your own drinks). Then there's the breakfast. We had breakfast there the first day (we thought it would be amazing, and special, exclusive). There were limited options, and the staff go heavy on suggesting for you to order something from the kitchen (extra cost). The next two days, we realized we could actually dine in the downstairs area, which is open to all the other hotel guests. THIS DOWNSTAIRS DINING HALL IS WONDERFUL, and ten times better than the 'kitchen' upstairs. So many more hot and cold options, extremely nice and accommodating staff, beautiful ambiance. I can go on. But you get the picture. The other issue we had was with accessibility. The room we booked (supreme, red-level), was only available with a bathtub and not a walk-in shower. There are no grab bars in the shower. But when I asked to switch, they said all the rooms are like that, with a bathtub, unless we would like to upgrade to a bigger redlevel room with a walk in shower. This would be 200$ more per day. The next day, I asked again, and the new lady said there were a couple of remodeled rooms with a shower, in my room category, and she was going to give us that on the second day. After moving in, it was clear that this was a 25sq meter room instead of the 33 in the room category. They gave me a smaller room, and called it the same size. Lies. Overall, the hotel is nice, and the non-red level staff are fantastic. But I see the red-level thing as a scam. The food isn't that great, you don't get better treatment, and the special access room looks like a tired diner. Book Carefully!

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Hermosilla, 2

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All cots are subject to availability. When booking more than 9 rooms, different policies and additional supplements may apply. Please note that guests must present the credit card used to make the reservation on arrival. Please note that the hotel only accepts pets with a maximum weight of 10kgPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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