Crowne Plaza Madrid - Centre Retiro by IHG | Member Rates

Name: Crowne Plaza Madrid - Centre Retiro by IHG
Address: Calle Pez Volador 1, Madrid, 28007
Rating: 8.9

Crowne Plaza Madrid - Centre Retiro by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Madrid, es

Walkability

Walk

Luxurious Accommodation

Experience luxury at its finest at Crowne Plaza Madrid - Centre Retiro. With a garden, private parking, and a terrace, this 4-star hotel offers a serene escape in the heart of Madrid.

Convenient Amenities

Enjoy the convenience of room service, a 24-hour front desk, and free WiFi during your stay. Indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar.

Prime Location

Located just 2.8 km from Reina Sofia Museum and Atocha Train Station, and 1.8 km from El Retiro Park, our hotel is the perfect choice for travelers looking to explore the vibrant city of Madrid. Book your stay at Crowne Plaza Madrid - Centre Retiro for an unforgettable experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

2,107 reviews

Highlights

+Cleanliness
+Friendly staff
+Good location
+Variety in breakfast

Could Improve

–Small rooms
–High prices
–Inconvenient mattress comfort

Cleanliness8.8

Overall, the hotel is noted for its cleanliness with remarks praising tidiness.

Service9.3

Staff were very friendly and welcoming.

Location9.0

The hotel's location is appreciated, being close to key attractions.

Room Quality8.5

Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.

Amenities8.8

Standard amenities were available, yet some guests expressed desires for better facilities.

Value for Money8.6

Some guests felt prices were high relative to the quality offered.

Food and Beverage9.1

Positive remarks about the breakfast options and restaurant quality.

Overall Experience9.2

Guests generally had a good experience, with minor issues reported.

Jennifer

Couple · Jun 2026

Great hotel with friendly helpful staff, the meals in the restaurant are first class.

Liked:Lovely hotel with friendly helpful staff. Had a fantastic meal in the restaurant.

via Nuitee

Katharina

Couple · Jun 2026

Disappointing

Liked:The room was ok.

Disliked:When we checked in, we were told that if we opted out of room cleaning, the money would be donated to a charity. If we want our room cleaned, we have to let the front desk know in advance. So we initially opted out of cleaning, but at some point we decided we wanted our room cleaned and get fresh towels. Even though we had requested it in advance, nothing had been cleaned when we returned in the evening. We asked for the room to be cleaned again the next day, but got the same result. After repeated complaints, the room was finally cleaned on the third try. In the meantime, I had to beg the night porter for toilet paper because there wasn’t any left. If I wanted a room with no service, I’d book an apartment, which would cost me far less than a room at the Crowne Plaza hotel.

via Nuitee

Alessandra

Couple · Jun 2026

Comfortable Hotel

Liked:The bed was comfortable and clean

Disliked:There was no filled water bottle in the room, only the empty bottle. They did not allow deliveries at the floor.

via Nuitee

Beverley

Solo Traveller · Jun 2026

Liked:Friendly, clean, comfortable and a great base for exploring Madrid

via Nuitee

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Crowne Plaza Madrid - Centre Retiro by IHG

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Calle Pez Volador 1

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

2,107 reviews

Highlights

+Cleanliness
+Friendly staff
+Good location
+Variety in breakfast

Could Improve

–Small rooms
–High prices
–Inconvenient mattress comfort

Cleanliness8.8

Overall, the hotel is noted for its cleanliness with remarks praising tidiness.

Service9.3

Staff were very friendly and welcoming.

Location9.0

The hotel's location is appreciated, being close to key attractions.

Room Quality8.5

Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.

Amenities8.8

Standard amenities were available, yet some guests expressed desires for better facilities.

Value for Money8.6

Some guests felt prices were high relative to the quality offered.

Food and Beverage9.1

Positive remarks about the breakfast options and restaurant quality.

Overall Experience9.2

Guests generally had a good experience, with minor issues reported.

Jennifer

Couple · Jun 2026

Great hotel with friendly helpful staff, the meals in the restaurant are first class.

Liked:Lovely hotel with friendly helpful staff. Had a fantastic meal in the restaurant.

via Nuitee

Katharina

Couple · Jun 2026

Disappointing

Liked:The room was ok.

via Nuitee

Alessandra

Couple · Jun 2026

Comfortable Hotel

Liked:The bed was comfortable and clean

Disliked:There was no filled water bottle in the room, only the empty bottle. They did not allow deliveries at the floor.

via Nuitee

Beverley

Solo Traveller · Jun 2026

Liked:Friendly, clean, comfortable and a great base for exploring Madrid

via Nuitee