Canopy by Hilton Madrid Castellana | Member Rates

Name: Canopy by Hilton Madrid Castellana
Address: Plaza Carlos Trías Bertrán 4, Madrid, 28020
Rating: 8.7

Canopy by Hilton Madrid Castellana | Member Rates | Dyme

ParkingRestaurantSwimming poolAccess to nearby outdoor poolPool sun loungersExercise/lap pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

Madrid, es

Walkability

100

Walk

Prime Location

Canopy by Hilton Madrid Castellana is nestled in the heart of the city's financial and business hub, offering easy access to renowned stores and dining options.

Modern Comforts

Experience comfort in our air-conditioned rooms equipped with a flat-screen TV, a sleek private bathroom, and complimentary toiletries for a relaxing stay.

Convenience and Versatility

With 11 meeting rooms available for a surcharge, our hotel is ideal for both business and leisure travelers seeking a versatile and well-equipped venue.

Book your stay at Canopy by Hilton Madrid Castellana for a seamless blend of convenience and luxury.

Neighbourhood

What’s Nearby

Nuevos Ministerios

2 min walk

A major transportation hub offering metro and Cercanías train services, connecting to various parts of Madrid.

4.2

Restaurante El Capataz

0 min walk

An airy tavern serving brunch, tapas, and seasonal Andalusian dishes with colorful decor.

4.4

La Maruca - Azca

0 min walk

A restaurant offering a variety of dishes, perfect for a casual meal near the hotel.

4.1

Le MACAO

1 min walk

Experience reimagined Spanish-Asian fusion dishes in a chic setting with a terrace and full bar.

4.5

Plaza de Pablo Picasso

5 min walk

A public square named after the famous artist, offering a pleasant open space in the city.

4.3

Museo Arte Público

7 min drive

An outdoor sculpture collection located under an overpass, featuring works by Chillida and Miró.

4.1

Bingo Canoe

1 min walk

A popular bingo hall for those looking for some evening entertainment.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.7

Excellent

3,102 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms
+Excellent breakfast

Could Improve

–Cleanliness concern for exterior
–Check-in delays
–Staff behavior issues

Cleanliness7.7

The outside of the property could use a revamp and clean, impacting first impressions.

Service8.9

The staff were amazing and helpful, although there were some negative experiences noted.

Location9.2

Great location to meet needs and requirements.

Room Quality8.6

Modern, comfortable rooms with good amenities noted.

Amenities8.7

Great amenities in the room including high-quality bedding and a well-designed layout.

Value for Money8.6

Overall value is satisfactory given the quality of the hotel.

Food and Beverage9.2

Breakfast had a really grandiose buffet experience.

Overall Experience8.8

The overall stay was positive with some minor issues.

Beatrice

Extended Group · Jun 2026

Unpleasant

Liked:The breakfast was excellent. The rooms were clean.

Disliked:On a Saturday afternoon they filled all the plant pots in the whole hotel with manure. It stunk of faeces. People were gagging, holding their noses. We couldn't eat in the restaurant we'd booked. Had unpleasant exchanges with the front desk staff more than once. The windows don't open at all in any of the rooms in the hotel it's claustrophobic. There's a club outside, at 5am everyday even on weekdays, everyone leaves the club shouting, chanting. Myself and all my colleagues woke up at 5 every day.

via Nuitee

hellofish

Solo Travel · Jun 2026

New rooms but service issues need ironing out

Liked:Location-wise, it's about a ten-minute walk from Nuevos Ministerios, which has both metro and cercanías connections - handy for the airport. The immediate surroundings are fairly corporate: there's an El Corte Inglés nearby, but otherwise this feels like a hotel aimed at business travellers with offices in the area rather than tourists looking to explore the city. I chose a room with digital check-in (I like to be away from the elevators) but this apparently doesn't work because they have to check your ID under Spanish law. Why provide the option then? I was allocated a better room (supposedly) but it had a broken air conditioner - it kept turning itself off immediately after being turned on. The hotel was fully booked with no maintenance staff available, so to their credit they did find me an alternative room. The replacement AC worked but reset itself to 22C periodically overnight due to a motion sensor. This didn't affect my sleep, but is worth bearing in mind if you run very hot. The staff interactions were disappointing. When I raised the AC issue, the move to a new room was handled without any apology and with a distinct air of inconvenience on their part rather than mine. Separately, I was initially told the daily tasting session (a free drink between 6-7pm) wasn't available, only to be grudgingly offered a glass of wine when I questioned why it's still being advertised. At this price point you'd expect both reliable air conditioning and courteous staff. On the plus side, the small rooftop pool (open seasonally) was a nice touch - just note it closes at 7pm. Rooms are comfortable and seem to be brand new, but are on the small side.

via tripadvisor

Vani

Couple · Jun 2026

Overall very good hotel. Staff need to be a bit more friendly to those that don’t speak the language

Disliked:The toiletries was limited. Only nail file and earbuds

via Nuitee

Chloe

Solo Traveller · Jun 2026

Nice hotel but needs work

Liked:I liked the eclectic decor and staff although busy were helpful,friendly and funny. Bed was comfortable and room was clean.

Disliked:Odd smell in the hotel, especially on entry. The hotel doesn’t accept walk in or bookings in person even to extend stay. Very limited food options available, outside the building was an absolute mess and bad use of space near the gym and underneath the pool. Bedroom decor was basically falling apart and cleaners didn’t seem readily available. This is a good location and easy metro availability but not really close to the centre. Everywhere is a metro or taxi ride away.

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Nuevos Ministerios, 2 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Canopy by Hilton Madrid Castellana

LowHigh

Low Carbon

Canopy by Hilton Madrid Castellana holds ISO 14001:2015, ISO 50001:2018, and ISO 9001:2015 certifications. The hotel also offers filtered water stations, recycling bins, and LED lighting as part of its operational practices. [Note: Practices reported but not independently verified.]

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Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Plaza Carlos Trías Bertrán 4

Madrid · es

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Swimming pool: Closed from Wed, Sep 30, 2026 until Thu, Apr 1, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.7

Excellent

3,102 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms
+Excellent breakfast

Could Improve

–Cleanliness concern for exterior
–Check-in delays
–Staff behavior issues

Cleanliness7.7

The outside of the property could use a revamp and clean, impacting first impressions.

Service8.9

The staff were amazing and helpful, although there were some negative experiences noted.

Location9.2

Great location to meet needs and requirements.

Room Quality8.6

Modern, comfortable rooms with good amenities noted.

Amenities8.7

Great amenities in the room including high-quality bedding and a well-designed layout.

Value for Money8.6

Overall value is satisfactory given the quality of the hotel.

Food and Beverage9.2

Breakfast had a really grandiose buffet experience.

Overall Experience8.8

The overall stay was positive with some minor issues.

Beatrice

Extended Group · Jun 2026

Unpleasant

Liked:The breakfast was excellent. The rooms were clean.

via Nuitee

hellofish

Solo Travel · Jun 2026

New rooms but service issues need ironing out

via tripadvisor

Vani

Couple · Jun 2026

Overall very good hotel. Staff need to be a bit more friendly to those that don’t speak the language

Disliked:The toiletries was limited. Only nail file and earbuds

via Nuitee

Chloe

Solo Traveller · Jun 2026

Nice hotel but needs work

Liked:I liked the eclectic decor and staff although busy were helpful,friendly and funny. Bed was comfortable and room was clean.

via Nuitee